I think many of the complaints you had about the machine simply were over the top or minor annoyances and that overall its an amazing product. I do agree partly with the tech support and software installation, privacy issues, etc but if you have the coin to spend on it go for it, its a fun machine. That being said though I still love my Black Tenga Flip device I got for only about $80 and my Super Head Honcho for only $25. Is this the "Ultimate" toy? No, but it's a step in the right direction.
My advice for those with really high definition or big monitors: Run your fonts at no bigger than %120 size and lower your screen resolutions down a peg until the software gets installed.
To get the drivers and plugins to work properly you might have to reset your system a couple times.
Also use the default Windows Media Player (version 11 or older) instead of Silverlight 5+. AND stick with the original 10 vids on the DVD, the "enhancement training" vids, and the Free Vids on the website as the paid ones seems to be horribly out of sync and low quality.