expected time of delivery

Kodie Kodie
I had to send back a damaged item . I was wandering how long it normally takes to get its replacement, assuming it is in stock. I have read the web page but I just wanted personal experience.
06/23/2013
  • Better Price Sale - Save 50%
  • Better Price Sale - Save 70%
  • Better Price Sale - Save 60%
  • Better Price - Save 40%
  • Try a luxury harness with a dildo and save 45% on a kit!
  • 1
  • 2
  • 3
  • 4
  • 5
All promotions
Nezzie13 Nezzie13
Any responses in this thread would be very helpful, as I'm interested in this too. I sent back my damaged dildo and it arrived at EF Friday, 06/21/13, 11:10am, and according to the tracking page it was even signed for. I went to submit a support ticket but it requests that you wait 10 business days for the return process, so I'm trying to be patient.
I'm saddened by this. It's been my understanding that this is a rare occurrence here, but in actuality it seems rather common.
06/25/2013
Chastity Darling Chastity Darling
Have you sent in a ticket?? I ticketed about an item I returned after 10 days and they told me the replacement was OOS. Perhaps you could ask them to exchange it for something of equal MSRP price??
06/25/2013
Ilya Ilya
It currently takes up to a week from when your return gets delivered back to us. We are working on cutting this processing time to a minimum at this time.
Nezzie13 - your replacement will be shipping out today.
Kodie - unfortunately the item is currently out of stock (estimated restocking date 6/27), your replacement will be shipped out as soon as more stock becomes available.
You can also get in touch with customer service or me personally - we can send you something else instead or issue a refund.
06/25/2013
Ansley Ansley
Quote:
Originally posted by Ilya
It currently takes up to a week from when your return gets delivered back to us. We are working on cutting this processing time to a minimum at this time.
Nezzie13 - your replacement will be shipping out today.
Kodie - unfortunately the item is ... More
Thanks for responding Ilya!
06/25/2013
Nezzie13 Nezzie13
Quote:
Originally posted by Ilya
It currently takes up to a week from when your return gets delivered back to us. We are working on cutting this processing time to a minimum at this time.
Nezzie13 - your replacement will be shipping out today.
Kodie - unfortunately the item is ... More
Oh wow, that's pretty fast! Like I said, it hasn't been ten days for me yet, I'm just a baby about waiting when I'm excited about something. Thank you for responding, it's very much appreciated!
06/25/2013
Ilya Ilya
Anytime!
06/25/2013
Total posts: 7
Unique posters: 5