#AskEden - My product came broken and leaking :(

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#AskEden - My product came broken and leaking :(

LavenderSkies LavenderSkies
Hi everyone,
I ordered the Cake Milk Made Smoothing Hand Buffer and I was heartbroken to see that it went completely everywhere while in the shipping process. The cap is also broken and the oil and the sugar granules are all over the box. More than half of it is gone, and even soaked through the brown shipping box! Who exactly do I contact about this? Do I private message someone in particular or do I send in a support ticket? Thank you all so much.
09/12/2012
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Kindred Kindred
Quote:
Originally posted by LavenderSkies
Hi everyone,
I ordered the Cake Milk Made Smoothing Hand Buffer and I was heartbroken to see that it went completely everywhere while in the shipping process. The cap is also broken and the oil and the sugar granules are all over the box. More ...
Here is the Returns page: link

Basically, you can submit a ticket, call, or print out your own return.
09/12/2012
ToyTimeTim ToyTimeTim
Support ticket for sure, they will take care of you.
09/12/2012
LavenderSkies LavenderSkies
Thanks everyone, I submitted a ticket
09/13/2012
AskEden AskEden
Quote:
Originally posted by Kindred
Here is the Returns page: link

Basically, you can submit a ticket, call, or print out your own return.
Exactly right! Thanks Kindred!

#AskEden
09/13/2012
LavenderSkies LavenderSkies
I just want to give a warm thanks to EF staffers and all they do!! I was helped appropriately and I couldn't be happier. You're the best, EF!
09/17/2012
Kodie Kodie
I am sorry to hear, they are right. You just have to submit a ticket, ef will replace it and even pay for shipping so don't fret
06/23/2013
Total posts: 7
Unique posters: 5