Broken toy

ToyLady ToyLady
Received a toy that I purchased for my husband (Nexus Vibro). The vibrations do not work. It acts like it wants to start vibrating (like one short buzz) but then doesn't work. How do I return this since (TMI) it was used before we realized the vibration didn't turn on.
Do I have the option of getting a refund instead of an exchange? For such an expensive toy, I don't want to chance getting another defective one - we decided to purchase something else locally when this one didn't work.
12/13/2011
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Quote:
Originally posted by ToyLady
Received a toy that I purchased for my husband (Nexus Vibro). The vibrations do not work. It acts like it wants to start vibrating (like one short buzz) but then doesn't work. How do I return this since (TMI) it was used before we realized the ...
You can submit a support ticket. They usually replace any defective product, even if it was used. I don't think that any of product, even if you specify you didn't use it, are re-distributed.
12/13/2011
Total posts: 2
Unique posters: 2