Collar is missing D-ring. Is it defective?

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Collar is missing D-ring. Is it defective?

HippieFeet HippieFeet
I just got a package from EF in the mail, and I was so excited to get it. I opened it up, and saw my collar. It looked different than in the website photo. I bought the ruff doggie styles heart beat collar: link
There is no ring on it to attach a leash to, but the picture on the website clearly shows one, and the reviews mention having one. Has this happened to anyone else? Should I send in a support ticket? (I just had to do one for my last order, too)

Collar
Collar2
07/28/2012
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Beck Beck
Quote:
Originally posted by HippieFeet
I just got a package from EF in the mail, and I was so excited to get it. I opened it up, and saw my collar. It looked different than in the website photo. I bought the ruff doggie styles heart beat collar: link
There is no ring on it to attach a ...
I just got the same one in the mail and the same thing is wrong with it. I don't think it's a defect. The reviews said that everyone had a slightly different one. Some had white stitching, no D ring, etc. Did yours have a horrible smell?
07/28/2012
HippieFeet HippieFeet
Quote:
Originally posted by Beck
I just got the same one in the mail and the same thing is wrong with it. I don't think it's a defect. The reviews said that everyone had a slightly different one. Some had white stitching, no D ring, etc. Did yours have a horrible smell?
No, mine doesn't have a smell. But upon closer inspection to my order... I noticed that the "heart wrist cuffs" I ordered came as "Heart ankle cuffs"... Which I wanted but were out of stock. So I had to submit that with my ticket. I'm unsure of what to do.
07/28/2012
Beck Beck
Quote:
Originally posted by HippieFeet
No, mine doesn't have a smell. But upon closer inspection to my order... I noticed that the "heart wrist cuffs" I ordered came as "Heart ankle cuffs"... Which I wanted but were out of stock. So I had to submit that with my ...
They will ship you those once they come back in stock. Those are likely on back order.

Good to hear yours doesn't have a smell. Mine smelt like wet leather that didn't properly dry.
07/28/2012
HippieFeet HippieFeet
Quote:
Originally posted by Beck
They will ship you those once they come back in stock. Those are likely on back order.

Good to hear yours doesn't have a smell. Mine smelt like wet leather that didn't properly dry.
No,I did not order the ankle cuffs. I placed an order only for the wrist cuffs, which were in stock when I ordered them. The sheet of paper that gets sent with your order says wrist cuffs. I was sent ankle cuffs, which I did not order (but wanted to, but couldn't as they were out of stock).

I brought it up to my nose, and I could smell the leather. It wasn't bad though.
07/28/2012
Beck Beck
Quote:
Originally posted by HippieFeet
No,I did not order the ankle cuffs. I placed an order only for the wrist cuffs, which were in stock when I ordered them. The sheet of paper that gets sent with your order says wrist cuffs. I was sent ankle cuffs, which I did not order (but wanted to, ...
My bad. I didn't read that right. They'll probably give you the option to keep those cuffs or send them back for the switch.
07/28/2012
HippieFeet HippieFeet
Quote:
Originally posted by Beck
My bad. I didn't read that right. They'll probably give you the option to keep those cuffs or send them back for the switch.
I hope they let me keep them and just order the wrist ones again. Looks like I should go put an alert on the wrist cuffs for when they're back in stock as well. My boyfriend and I really wanted to use all of our stuff this weekend but it looks like I have to wait until after Monday to see what EF says.
07/28/2012
ToyTimeTim ToyTimeTim
Ya, send in a support ticket (remember they will not get back to you until Monday), looks like the manufacturer missed the ring on that one.
07/28/2012
HippieFeet HippieFeet
Quote:
Originally posted by ToyTimeTim
Ya, send in a support ticket (remember they will not get back to you until Monday), looks like the manufacturer missed the ring on that one.
I sent in a support ticket. The collar isn't that big of a deal. I was just wondering if it was defective because it wasn't like the one I saw them advertising for sale.
But when I was writing that ticket, I looked closely at the rest of the order and realized I got ankle cuffs instead of wrist cuffs!

Ankle Cuffs
07/28/2012
Total posts: 9
Unique posters: 3