#AskEden - Customs charges on prizes from EdenFantasys?

AliMc AliMc
When I order an assignment or free gift along with usual purchases only the price I actually paid is listed on the declaration, so what do Eden Fantasys declare when it is a free prize?

I have just won something from Eden worth $200 and I'm wondering how much I'll have to pay customs for getting it delivered to the UK.
02/18/2013
  • Weekly Special: Sexy Savings
  • Save 15% on Luxury Brands
  • Annual Clearance - Save 30%
  • Buy Cascade vibe and save 50% on lubricants!
  • Save 20% on self-lubricating Cascade vibe and sleeve kit
  • 1
  • 2
  • 3
  • 4
  • 5
All promotions
kendra30752 kendra30752
I have no idea what you are talking about. I'm sorry. Maybe it's because I'm in USA, so the checkout is different? What "prize," though? You mean the free cock ring with order over so much? Or did you win something? I've tried adding a discount code before & had it not work because I had too many sale items in my cart or I've tried getting the free gift with purchase, but it wouldn't work because I needed to spend a little more.

Nevermind. I understand now. I think. What did you win it from? One of the contests? You should get in touch with the person who hosted it, I'd think. Go back to where the contest was mentioned on the forum & see who's name is beside the post and message them. I don't know who is over this area... Rayne? Jenn? You can always submit a support ticket too.

So what's happening is you're having to pay shipping on your free prize? I don't think EF can do much about it, especially if you're in the UK, but don't mark my word. I do not know for sure. I'm in US and haven't ever won something so I could be wrong. I know the Canadian EF users and others not in the US have to pay a lot extra for shipping even for their assignments, so there may be no way around it. But your free prize is $200 worth of stuff? I'd probably just pay that shipping!
02/18/2013
AliMc AliMc
Quote:
Originally posted by kendra30752
I have no idea what you are talking about. I'm sorry. Maybe it's because I'm in USA, so the checkout is different? What "prize," though? You mean the free cock ring with order over so much? Or did you win something? I've ... More
Hi, thanks for your reply. I'll try to make my question a little clearer, sorry.

I just found out I won a Stronic Eins in an Eden Cafe giveaway.

Whenever I have ordered something from EdenFantasys in the past, if my order amounts to more than $24 I have had to pay customs duty and handling fees since I am in the UK (this is completely separate from the delivery costs when I'm placing my order).

If my order comes below $24 then it gets delivered without the HMCE seizing it and charging me customs, but the Stronic Eins is worth $200.

Since I'm not paying anything for it - it's a prize - I'm wondering how this will be listed on the customs declaration form, since the amount you are charged depends on the value of the goods.
02/18/2013
Ansley Ansley
Honestly, I'm not exactly sure what all of the rules are regarding international declaration from a business side of things but I recall they were very strict. Winners are responsible for any and all import fees and customs charges. If you would like, you can email Ilya at ilya@edenfantasys.com to inquire about charges.
02/19/2013
Total posts: 4
Unique posters: 3