Originally posted by
Not cool. FedEx says taxes and duty is the responsibility of the shipper, on the receiver, as it should be. I'm not sure if UPS is the same, but if they're a competing company then it may be. Are customs charges NOT duty or taxes? If
Not cool. FedEx says taxes and duty is the responsibility of the shipper, on the receiver, as it should be. I'm not sure if UPS is the same, but if they're a competing company then it may be. Are customs charges NOT duty or taxes? If it's separate charge, that's total B.S. If not, then what gives?
As well, I've seen tracked orders from EF jumping across the border multiple times (sometimes up to 4 times crossing the border back and forth before finally getting here) - would we have to pay customs charges for each time UPS brings it over the border? Because that's UPS's fault, not ours.
A friend of mine got a package from FedEx with this with a customs bill, but still got their package. I don't think they paid it yet and I'm highly unsure of what FedEx can really do to make them pay for it since the shipping process is complete.
I've been selling and buying online for years. This is just part of living in Canada, folks.
Taxes are the buyers responsibility, unless the seller chooses to pay them.
What Fed Ex says is that the shipper is liable
, not responsible.
Quoted from their site:
As per the contract of carriage with FedEx®, the shipper is ultimately liable for any duties and taxes assessed on the shipment. If the recipient refuses the package or the recipient or third party FedEx account holder refuses to pay for duties and taxes, the original shipper will be billed for duties and taxes.
And another quote from their site:
Duties and taxes on international shipments will be billed automatically to the recipient, unless the shipper requests that FedEx bill the shipper or a third party. When completing the FedEx International air waybill or FedEx Expanded Service International air waybill, you can select the shipper, the recipient or a third party as the party responsible for payment.
As I said, Eden is being great with helping us out right now because several packages came through with inflated fees added to them. What you need to check to see if you were overcharged is the taxable value on the customs slip. If that value is the correct amount for what you bought, the fees you are being given are just taxes. (review products still have a value and do not count as free when it comes to customs)