I love you EF, but shipping to Canada is atrocious....

sktb0007 sktb0007
There must be a way to lower shipping costs to Canadians. Prior to finding out about EF, I had shopped on Canadian novelty websites, where shipping was free within Canada. Most people would say, "well that makes sense, they are in the same country as you." BUT, the fact of the matter is that Canada Post prices in comparison to USPS are outrageous. It is actually more expensive for someone to ship me something from Canada, then for someone to ship me something from the USA. You Americans are so lucky with USPS rates!


On my first order from EF (I've ordered twice now), I seen the shipping was $16.00 to Canada. That was expensive, but I assumed that it was a flat-rate. As I added very small things to my order, the price of shipping kept getting higher and higher. The last order I made the shipping was $20.00! The thing that bothered me is the fact that my first order was a deck of cards and the mad libs book. Very small, light items. I understand that it pays for shipping AND handling, but those items were really really light.. I don't know why it would cost that much even with the handling fees.

ALSO, I am not sure if USPS works the same way as Canada, but the cost of shipping is determined by weight and size. I find that EF sends in ridiculously huge boxes, Even if you only purchase one small product. Wouldn't this make the shipping price steeper? I just assume that if you used a more reasonably sized box for a deck of cards that the price for shipping would be much less.

I just figured that maybe that suggestion would help lower the costs for International buyers, and in turn increase the amount of people who buy from EF instead of purchasing from retailers with lower/no shipping rates. Like the title says, I still love you EF, but please consider the packaging idea!
08/21/2011
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Ansley Ansley
That is a shame. Having been in shipping and receiving for a number of years, I can honestly tell you that the size of the box barely impacts the actual weight of the shipment. Most boxes are well under a pound and only start to get over a pound if they are exceptionally large; even the packing paper used to stuff the boxes don't really weigh that much. If the shipping changes on the site as you add items, I don't think the box itself is coming into play because the system doesn't know what size box will be used.

Whenever I'm concerned about a box being too large to fit into the package slots of our mailboxes, I put a message in the shipping instructions "to use smallest box pls & thx". It seems to be effective.
08/21/2011
Naughty Student Naughty Student
Quote:
Originally posted by sktb0007
There must be a way to lower shipping costs to Canadians. Prior to finding out about EF, I had shopped on Canadian novelty websites, where shipping was free within Canada. Most people would say, "well that makes sense, they are in the same ... More
I am also from Canada, east coast. I sort of think it sucks that the shipping isn't free but I love EF so much that I really don't care.

I guess I am so devoted to them that I don't care how much the shipping is. I just try to make an order with as many things as I can order, to make the shipping fees worth the while. 20$ for 5 items is 4$ per item worth of shipping, whereas 15$ for one item is sort of expensive. That's how I reason it.

My last order included many items and I got a ridiculously small box, I couldn't believe it but they succeeded in getting everything in the tiny box!

I don't think that the size of the box matters, either. When I ordered the Hipster, a very large position pillow (which means gigantic box), the shipping was the same base rate to all my other orders. The pricing is based on the weight and in some circumstances the size (ie, the wedge ramp combo).
08/22/2011
Coralbell Coralbell
When I first joined EF I spent a lot of money on shipping. Now I only buy things when I have a free assignment, because you get free shipping on the order. It also helps to make large orders, like Naughty Student said, although the price still rises slightly with each item you add. I have found that even with the added cost of shipping I can get some things cheaper here then from Canadian stores, and that's before I factor in Eden Points and other discounts that are available.
08/22/2011
Jobthingy Jobthingy
Quote:
Originally posted by Coralbell
When I first joined EF I spent a lot of money on shipping. Now I only buy things when I have a free assignment, because you get free shipping on the order. It also helps to make large orders, like Naughty Student said, although the price still rises ... More
This. More often than not the product I want is twice the price here, in Canada, than it is on EF. And that is if I can even find it. I don't even bother shopping at our stores anymore because it is so much cheaper here even with the high shipping costs.
08/22/2011
Naughty Student Naughty Student
Quote:
Originally posted by Coralbell
When I first joined EF I spent a lot of money on shipping. Now I only buy things when I have a free assignment, because you get free shipping on the order. It also helps to make large orders, like Naughty Student said, although the price still rises ... More
Yes thats true.

A bottle of my favorite massage oil is 12$ more in my local sex shop, than it is for the same bottle on EF. Thats why I recommend EF to many of my friends, although there is the shipping fee, the prices for the toys are crazy awesome!
08/22/2011
sktb0007 sktb0007
I hadnt really considered the pricing differentiation.. very good point!
08/22/2011
The Giveaway Diva The Giveaway Diva
Sad about the huge shipping prices but it's like that everywhere! =(
10/02/2011
Shellz31 Shellz31
Shipping for me starts at $25 (and takes ages to arrive since they moved cause of the useless usps snail mail). I hate that the shipping jumps $1.50 for every single item added to ya cart after the first one - no matter how small it is.

I'd LOVE to see free shipping for overseas - even if we had to spend like $150 to receive it!
10/02/2011
Eva Schwaltz Eva Schwaltz
Usually I'll just use points for shipping, otherwise order stuff with the free assignment.
10/02/2011
Menarae Menarae
Quote:
Originally posted by Shellz31
Shipping for me starts at $25 (and takes ages to arrive since they moved cause of the useless usps snail mail). I hate that the shipping jumps $1.50 for every single item added to ya cart after the first one - no matter how small it is. ... More
Canuck here, too. I'd save up for larger purchases if it meant free shipping, too.

I did find a Canadian online shop recently that offers flat-rate shipping for US and Canada, and the free shipping applies to both countries. Prices were okay, but the selection sucked.

However, Eden's shipping is nowhere near as rough as from another sex toy company I order from. But then, they're shipping pretty heavy items, most of the time. My last item was easily 6lbs, and the order I'm currently waiting on will likely weigh about the same. Shipping via USPS was $36, and it'll arrive in a 6x6x6 box.

But then, the low prices for shipping aren't helping USPS any, since they're having money troubles now, so...
10/08/2011
Kynky Kytty Kynky Kytty
Quote:
Originally posted by Naughty Student
Yes thats true.

A bottle of my favorite massage oil is 12$ more in my local sex shop, than it is for the same bottle on EF. Thats why I recommend EF to many of my friends, although there is the shipping fee, the prices for the toys are crazy ... More
The Pink Silicone Lube at a store in town is ... $60. No fucking joke!
11/02/2011
toxie m toxie m
Quote:
Originally posted by Kynky Kytty
The Pink Silicone Lube at a store in town is ... $60. No fucking joke!
What! That is beyond insane
11/02/2011
Kynky Kytty Kynky Kytty
Quote:
Originally posted by Menarae
Canuck here, too. I'd save up for larger purchases if it meant free shipping, too.

I did find a Canadian online shop recently that offers flat-rate shipping for US and Canada, and the free shipping applies to both countries. Prices ... More
If you are talking about PinkCherry, they have a warehouse in each country.
11/02/2011
Gingy Gingy
It would be nice to have better shipping rates or not have to worry about boarder fees.
That being said I worked out how much I just saved on my order $161 CAD for 3 items that when I was looking in Toronto would have cost me $290 plus tax.

Strange thing is all the stuff I bought was made in Canada!
12/01/2011
Woman China Woman China
My current order is looking to be 45.13USD, Canadian shipping would be 17 and the price I have to pay to get it shipped into China is 28.00.

I think the cost of shipping is ridiculous, but I pay it as it is the whole post system and prices are just wacko.
12/23/2011
Chirple Chirple
I mailed a 5x8x2 to Russia for $13.

A mid-size envelope to Japan was $15. I remember a lady finding out it would cost her $90 to send her daughter a blanket there. She just gave her daughter the money for one and told her to buy it.

For the size boxes EF has sent me so far, PMI would be about $27, I think, though I'd guess as a large business, they'd give Eden somewhat of a break on that.

For PMI, the cheapest non-small (I think it's under 1lb, or similar) package service USPS offers, Canada starts at $21 for 1lb.

And dang, to Europe, it would be $45. Though I remember I paid $40 to have a top hat shipped to me from Greece, and it was a box about 3-4 times as large as the typical EF box. But it was pretty light.

Unless the box is oversized, that is not an issue, only weight.


I don't know if UPS offers any better rates, but I've remembered every time I've looked into it, I've gone with USPS.
12/23/2011
Total posts: 17
Unique posters: 14