order says "in process"

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order says "in process"

Jennifer87 Jennifer87
i placed an order 3 days ago and it still says in process.... whats ging on??? normally eden ships like the next day...
05/16/2013
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js250 js250
I am not sure. I am having the same issue, but my order was placed only Wednesday.
05/17/2013
Llewey Llewey
How did you order, if I may ask? I did a points-only order recently and it was like that for almost two days before I canceled it. In the meantime, I decided I'd rather not shop at Eden anymore, even if it was "free" shopping with points.

Did you shop with points at all?
05/17/2013
SMichelle SMichelle
Quote:
Originally posted by Llewey
How did you order, if I may ask? I did a points-only order recently and it was like that for almost two days before I canceled it. In the meantime, I decided I'd rather not shop at Eden anymore, even if it was "free" shopping with ...
I'm not sure if it being points-only has anything to do with it. I just placed a very, very large order that was paid for with all points just a few days ago. It was pending for about a day, then it shipped in full.

I've had orders that I've paid for with my debit card in the past pend for days before finally shipping.
05/17/2013
Llewey Llewey
Quote:
Originally posted by SMichelle
I'm not sure if it being points-only has anything to do with it. I just placed a very, very large order that was paid for with all points just a few days ago. It was pending for about a day, then it shipped in full.

I've had orders ...
Possibly true, but I made two small points-only orders prior to this "dud" order in the past two weeks and both shipped within 24 hours. There seems to have been a sudden sharp increase in this happening since the staff changes.
05/17/2013
eri86 eri86
Can't imagine that losing mods would affect shipping. That's typically a separate department.
05/17/2013
TJtheMadHatter TJtheMadHatter
I ordered the tie dye Maverick earlier today. Mainly with points and some with my debit card. It's still processing and has a scheduled shipping date for tomorrow. I'm really concerned because I ordered it about twelve hours ago, and now when I look at the product page, the tie dye option isn't even available. *bites nails* I've been waiting and wanting this dildo for a long time. I really really hope it goes through.
05/17/2013
GONE! GONE!
Quote:
Originally posted by eri86
Can't imagine that losing mods would affect shipping. That's typically a separate department.
This. Maybe inventory people were laid off/fired too?
05/17/2013
Gone (LD29) Gone (LD29)
I just placed an order, partially with points and partially on my debit card. We'll see what happens. The item I ordered (Randy Silicone) went out of stock again just as soon as I ordered it. Maybe I just nabbed the last one, fingers crossed!
05/17/2013
PropertyOfPotter PropertyOfPotter
Quote:
Originally posted by GONE!
This. Maybe inventory people were laid off/fired too?
That's my guess as well. After being told that things are a little backed up, it seems like familiar faces perhaps weren't the only ones let go.
05/17/2013
mpfm mpfm
I placed two orders this week. An order on Tuesday was processed and shipped quickly. The second order placed on Wed sat in processing for longer than expected. I was a bit concerned especially hearing about others. However it did ship late on Thursday. I got the tracking info early this morning. There was a 12 hour delay between the shipping time and the tracking email. That has occasionally happened to my orders especially during busy seasons. Perhaps they are just backed up.

Hopefully it will the same for the everyone.
05/17/2013
Kindred Kindred
I have placed approximately 20 separate orders since last week (both before and after all of this drama). It took a day longer than usual to receive the email notification and tracking numbers, but so far each shipped and arrived on time. All purchases were made with 100% points.
05/17/2013
purpleflower1972 purpleflower1972
wow, 20 orders!
05/17/2013
Kindred Kindred
Quote:
Originally posted by purpleflower1972
wow, 20 orders!
I should clarify, they were not all for me!
05/17/2013
Gone (LD29) Gone (LD29)
Quote:
Originally posted by Kindred
I should clarify, they were not all for me!
Sure they weren't!
05/17/2013
TJtheMadHatter TJtheMadHatter
Quote:
Originally posted by Gone (LD29)
I just placed an order, partially with points and partially on my debit card. We'll see what happens. The item I ordered (Randy Silicone) went out of stock again just as soon as I ordered it. Maybe I just nabbed the last one, fingers crossed! ...
So it was YOU!!!!! lol I've been drooling over the Randy silicone for months! I was going to buy it and then it went out of stock. lol Hopefully their estimated stocking date is correct. I hope it goes through for you!
05/17/2013
TJtheMadHatter TJtheMadHatter
Quote:
Originally posted by Kindred
I should clarify, they were not all for me!
Of course they weren't! Your toy box can't order them for itself, but it can tell you what it wants.
05/17/2013
Kindred Kindred
Quote:
Originally posted by TJtheMadHatter
Of course they weren't! Your toy box can't order them for itself, but it can tell you what it wants.
Fine. Five of the orders were for others. The rest are all mine!
05/17/2013
Gone (LD29) Gone (LD29)
Quote:
Originally posted by TJtheMadHatter
So it was YOU!!!!! lol I've been drooling over the Randy silicone for months! I was going to buy it and then it went out of stock. lol Hopefully their estimated stocking date is correct. I hope it goes through for you!
Sorry! I've been waiting on it for a while too, and it seemed like a good idea to get it since it was actually in stock. Forgive me?
05/17/2013
TJtheMadHatter TJtheMadHatter
Quote:
Originally posted by Kindred
Fine. Five of the orders were for others. The rest are all mine!
That's ridiculously awesome! Go you!!!!

*One day I hope to have to take off my shoes, to be able to count my orders.
05/17/2013
TJtheMadHatter TJtheMadHatter
Quote:
Originally posted by Gone (LD29)
Sorry! I've been waiting on it for a while too, and it seemed like a good idea to get it since it was actually in stock. Forgive me?
Of course! I hope you review it and take some pics! I understand if you can't find the energy to do so, because you find it difficult to move after your post-coital slumber.
05/17/2013
Kitka Kitka
Quote:
Originally posted by Jennifer87
i placed an order 3 days ago and it still says in process.... whats ging on??? normally eden ships like the next day...
I had this same issue and just today Stormy told me to mail Ilya (ilya@edenfantasys.com ) for order related questions. She was very prompt in getting back to me and I just received my tracking number email.
05/17/2013
Ilya Ilya
Quote:
Originally posted by Kitka
I had this same issue and just today Stormy told me to mail Ilya (ilya@edenfantasys.com ) for order related questions. She was very prompt in getting back to me and I just received my tracking number email.
*He
05/17/2013
Ansley Ansley
Quote:
Originally posted by Ilya
*He
Hahaha, too funny.

Thanks for taking care of that Ilya.
05/17/2013
TJtheMadHatter TJtheMadHatter
My Maverick is shipped. YAYAYAYAY!!!!!
05/17/2013
Ansley Ansley
Quote:
Originally posted by TJtheMadHatter
My Maverick is shipped. YAYAYAYAY!!!!!
Oh you're going to love that!!!
05/17/2013
MrWill MrWill
I'll say the same thing here I said in the other thread. I made a LARGE order yesterday, and points/commissions were all that I spent. It shipped out of Atlanta at 4:45 this morning, and I should have it by tomorrow. My expected shipping date at time of purchase was yesterday with an arrival Tuesday of next week.

Instead, it shipped this morning and my estimated delivery is tomorrow.

I'll take a 12 hour delay in the initiation of the shipping process and receive a package 3 days early anytime. Now I have to figure out how I'm going to smuggle a box that big in the house with everyone home. lol
05/17/2013
TJtheMadHatter TJtheMadHatter
Quote:
Originally posted by Ansley
Oh you're going to love that!!!
I'm so excited! I have the feeling she's going to be the rock star of my collection.
05/17/2013
Gone (LD29) Gone (LD29)
Quote:
Originally posted by Gone (LD29)
I just placed an order, partially with points and partially on my debit card. We'll see what happens. The item I ordered (Randy Silicone) went out of stock again just as soon as I ordered it. Maybe I just nabbed the last one, fingers crossed! ...
I got a message saying my order has been shipped as well.
05/18/2013
Zombirella Zombirella
I haven't had a delay yet, I made one Thursday and it went out yesterday.
05/18/2013
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