Package arriving late this has happened several times

CS2012 CS2012
Not the last package but the one before that I received earlier this month accidentally went to North Carolina when it never should have left Georgia. So it arrived like 2 days late.

Then the package I ordered this Saturday was supposed to arrive today and the tracking number has not been updated. My husband called the post office and they have no information on file yet.

I just can't help but wonder what is going on here. I hope EF gets back to the great service I am used too. Because this is really aggravating to me. Now each time I place an order I worry how late will it be when the package arrives.

Has this been happening with anyone else lately?
11/29/2011
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Ansley Ansley
Sounds like an issue with USPS, not Eden. All of the information prints from file, so unless you've changed your address recently it would have been the same on each order. I did have one package that was misdirected, but I got it the same day.
11/29/2011
- Kira - - Kira -
I think USPS is having issues lately. I order stuff (makeup and such) from all over the place. My tracking on EVERYTHING has been off the last few weeks. It's awful! I track like a hawk. Some days my app just says "info unavailable" and others it's days behind. Things that should arrive on Monday don't come until Wednesday. It's USPS, not Eden.
11/29/2011
Hot 'N Sexy TexasMama Hot 'N Sexy TexasMama
The items I ordered on Thanksgiving (almost as soon as the Black Friday sale went up) - arrived on time yesterday. However, the items I wound up ordering on Friday and Saturday are still having problems with the tracking number. I suspect it has a lot to do with the post office (although I am hoping they'll make it here tomorrow as stated).

I think its important to remember that right now is the holiday season and packages are just naturally gonna take longer/have more issues because the USPS is handling so many packages!!

I'm now just automatically adding an extra day - or two to when I should expect my package.
11/29/2011
EvilHomer EvilHomer
I agree, the shipping misrouting are a service provider not an EF issue.
11/29/2011
Starkiller87 Starkiller87
Black friday orders from every store are all crazy right now. I think the usps is just overwhelmed. Im still waiting for my thanksgiving order but Im not too worried, I just think they are busy down at the post office.
11/29/2011
Ryuson Ryuson
I think that a lot of it is overwhelming orders from Black Friday! If the post would have had to delay your package for 3 days before they would have had room in order to keep it in the state or re-rout it for two days somewhere that had room to ship, they may have picked the latter!
11/29/2011
aliceinthehole aliceinthehole
Quote:
Originally posted by CS2012
Not the last package but the one before that I received earlier this month accidentally went to North Carolina when it never should have left Georgia. So it arrived like 2 days late.

Then the package I ordered this Saturday was supposed to ... More
i had 2 packages i ordered last monday show up in UPS tracking as delivered last friday... but they never showed up. so sad. i submitted a support ticket about it. you could do the same, in fact i recommend it.





i'm sure it was just the black friday craziness. EF will always make things right again when they're brought to their attention.
11/29/2011
CS2012 CS2012
Thanks everybody I feel much better about it now. It wasn't until I started reading the responses that I happened to remember packages do usually take longer this time of year. I didn't even think about the Black Friday/Cyber Monday sales adding to the usual holiday madness we get each time this year with the post office.

I hope my package shows up tomorrow instead of Thursday and Friday since we will be gone when the mail arrives those two days.

I also didn't even think about it being the Post Office's fault and not Eden's I just checked the tracking and it should be here tomorrow. Since it was processed through the Atlanta facility. When it says that I always get it the next business day unless it is a holiday or something.


Thanks everybody for making me feel better about the delayed packages!
11/29/2011
Cookie Monster Mike Cookie Monster Mike
I'm noticing this problem also. I placed an order on the 24th, 25th, and 26th of November. The 24th order still says its in Atlanta, and i'm in Wisconsin, its now 11/30, well, 54 minutes from it anyways. So, i'm not really sure where my packages are, but it seems like it might take 1-2weeks to get them.

I'm sure it's just holiday online shopping overload and with all the USPS financial issues and laying off workers. Just hope they make it here all in one piece sometime before Dec 4th.
11/30/2011
Rachel K Rachel K
Hey, gang!

We have been noticing delays with USPS around the time frames you're referencing. There was even an instance of a UPS truck not making a pick up on Friday like we anticipated from them.

If you ever want to know what's going on with the status of an order, you can always call us at CS so we can work over the phone with you toward some resolution. We do apologize for the delays on USPS/UPS's part, and just let us know what's going on by phone or by ticket so we can work together.

We are in the holiday season right now, so just keep communicating with us by phone or ticket so we can know when/how to resolve what's happening.
11/30/2011
Nothere Nothere
Quote:
Originally posted by Hot 'N Sexy TexasMama
The items I ordered on Thanksgiving (almost as soon as the Black Friday sale went up) - arrived on time yesterday. However, the items I wound up ordering on Friday and Saturday are still having problems with the tracking number. I suspect it has a ... More
Ditto. WTF is going on with USPS?
11/30/2011
Starkiller87 Starkiller87
Quote:
Originally posted by Nothere
Ditto. WTF is going on with USPS?
Its the busiest shipping season. My package is coming today, so its just a little delayed. Im not upset, I expected nothing less. Black friday packages are slowing down usps---millions of people bought stuff, give them a break.
11/30/2011
Total posts: 13
Unique posters: 11