#AskEden - I never got my package...

ginainohio ginainohio
so it said my package was delivered today and i didnt get it what do i do know so bummed my first package and i never got it
06/06/2012
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Rossie Rossie
Did the carrier's tracking info said it was delivered? Do you have a locked mailbox or does the delivery guy normally just drop it at your front door? You've got to list more information and message Eden's customer service about the problem.
06/06/2012
Zombirella Zombirella
First, was it sent via UPS or USPS? I would call the company that was in charge of delivering your package and see what's up. You can find your tracking number by going here link and clicking on Order: Status, Changes, Returns.

You can then submit a support ticket to EF if that doesn't get you your answer.
06/06/2012
AskEden AskEden
Zombirella's right!

Check with the carrier, it's really on them. If there's an assignment in the package and it hasn't shown up by Monday, submit a Customer Service ticket.

#AskEden
06/07/2012
deltalima deltalima
Quote:
Originally posted by ginainohio
so it said my package was delivered today and i didnt get it what do i do know so bummed my first package and i never got it
Oh no. If it was scheduled to be delivered by UPS, there's a good chance they might have left it around if you weren't home. Maybe look around and if it's not there, contact them with the tracking number and then EF.
06/10/2012
DeliciousSurprise DeliciousSurprise
The first question is WHERE it says it was delivered: does it say, for example, "fd" or "front door" because sometimes they'll mark that, even if they leave it at a side or back door. Does it say, "met customer woman"? Because that means it was actually given to a person.

No matter what it says, I'd check all the normal places (front door, side door, hidden off to the side under bushes, on porch swings) because sometimes UPS/USPS/FedEx drivers get creative when they leave packages. If you still can't find it, you can give them a call and see if they have more info, and then maybe start a trace investigation to try to locate your box.

I hope you find it.
06/10/2012
VioletMoonstone VioletMoonstone
I hope you find it too! Let us know what happens.

I had a package stolen off of my porch before so I hate the feeling of not knowing where the package went. If you weren't home they might have taken it back to the post office and you'll have to go pick it up.
06/10/2012
sasshole sasshole
Quote:
Originally posted by AskEden
Zombirella's right!

Check with the carrier, it's really on them. If there's an assignment in the package and it hasn't shown up by Monday, submit a Customer Service ticket.

#AskEden ... More
this was helpful i will keep that in mind if i ever have this problem D:
09/02/2012
sasshole sasshole
Quote:
Originally posted by ginainohio
so it said my package was delivered today and i didnt get it what do i do know so bummed my first package and i never got it
good luck!
09/02/2012
Total posts: 9
Unique posters: 8