#AskEden - Return free assignment

Zombirella Zombirella
I was wondering what happens if you get an item for a free assignment and would like to return it if possible?
Specifically a lingerie piece that was only worn so far to try on. Are you only able to return it for a different size? Or can you exchange it for something else?
The problem is that it is a bit sheer and didn't appear so in the product photos and that wasn't what I was wanting.
But since it was my free monthly assignment I'm not sure if this is even possible.
06/05/2012
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wrmbreze wrmbreze
I believe you can. To make sure I would email JR.
06/05/2012
js250 js250
Email JR and he can work with you on this. I know you can if it does not fit or the item is defective.
06/05/2012
sktb0007 sktb0007
That's a really good question. I know that I had to return an assignment but that is because it was defective so I was sent sent another of the same toy. I'd think that for sizing issues, that would be fine too. I've never tried returning an assignment product just because I didn't like the way it looked though (more sheer than the stock photo). Personally, I wouldn't return a free assignment asking for something else. I'd only return the product if it was the wrong size or defective... If I paid for it though, that's another story. but that's just me I actually think that would make a great review, letting us know that it's not like the stock photo, what you dislike about it, etc. Anyway, I hope everything works out for you!
06/05/2012
Zombirella Zombirella
Quote:
Originally posted by sktb0007
That's a really good question. I know that I had to return an assignment but that is because it was defective so I was sent sent another of the same toy. I'd think that for sizing issues, that would be fine too. I've never tried returning ... More
I'm thinking I would possibly like to try a different size. I'm not too sure that it fits like it should. I mean it fits, but the back just doesn't look right to me.

I sent a support ticket, but should I send an email too?
06/05/2012
kendra30752 kendra30752
Quote:
Originally posted by Zombirella
I'm thinking I would possibly like to try a different size. I'm not too sure that it fits like it should. I mean it fits, but the back just doesn't look right to me.

I sent a support ticket, but should I send an email too?
I *think* so. You should open a support ticket though. I've had to return an item (a dress) once and during the support ticket process, you're able to choose and describe the exact problem. You recieve a quick response as well so I'd say that's the best way to go.

OK. I see your last comment. You've already sent a ticket. I think you should wait. You will recieve a response so I don't think a new message about the same thing would be necessary, but if it isn't resolved soon or the ticket response is not helpful, send a message to whoever's in charge of that area.
06/05/2012
Zombirella Zombirella
Quote:
Originally posted by kendra30752
I *think* so. You should open a support ticket though. I've had to return an item (a dress) once and during the support ticket process, you're able to choose and describe the exact problem. You recieve a quick response as well so I'd say ... More
I will just wait for their response to my ticket Despite the sheerness, I do like the piece but I think a different size would work better based on the back of the top, how it looks on me.
06/05/2012
sktb0007 sktb0007
Quote:
Originally posted by Zombirella
I'm thinking I would possibly like to try a different size. I'm not too sure that it fits like it should. I mean it fits, but the back just doesn't look right to me.

I sent a support ticket, but should I send an email too?
I would probably send a message to JR since he's the review man. I'd let him know that you already submitted a support ticket when you message him. He's pretty darn quick to respond too so you'll have things figured out in no time : )
06/05/2012
unfulfilled unfulfilled
Thanks for posting this, because I've wondered this myself and didn't know the answer.
06/05/2012
Beck Beck
Yep, email Jr before doing anything else. And he will tell you exactly what to do. This applies for any item you get for assignment.
06/05/2012
AskEden AskEden
All of you are on the ball today!

Great answers!

#AskEden
06/05/2012
Total posts: 11
Unique posters: 8