#AskEden - Question on returns

magicmaxx Mr.Mrs magicmaxx Mr.Mrs
I mailed a return by USPS I did not get a label from EF I did not get a tracking number I've been told that I could not get a refund without a tracking number I would like to if there is away possible to get my refund I packed the package list and a note why I was returning these items in the box can the recieving department verify they recieved my package can someone please help me thanks max
09/20/2012
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sktb0007 sktb0007
Quote:
Originally posted by magicmaxx Mr.Mrs
I mailed a return by USPS I did not get a label from EF I did not get a tracking number I've been told that I could not get a refund without a tracking number I would like to if there is away possible to get my refund I packed the package list ... More
Submit a support ticket here: link or alternatively, click the "Help" button in the top right corner of the Eden Page. You can go on the live chat with a representative if it says that they are online. At this very moment that I write this response, they ARE online. Members in the forums will not be able to help you get a refund. You'll need to contact customer service.
09/20/2012
AskEden AskEden
You should be able to get things sorted out with Customer Service. If this ever comes up again, don't hesitate to contact CS. We're here to help!

Thanks for the help sktb0007!

#AskEden
09/20/2012
Total posts: 3
Unique posters: 3