Originally posted by
What does RMA mean?
"Return Merchandise Authorization"
"The items arrive from the manufacturer that way and are stored that way. No employee comes in contact with a product outside of its packaging."
I understand, and more importantly I believe
this. However, my belief has come from the time spent here on EF, and the great customer service I have received so far. I can understand how someone new, who doesn't have that experience, might be a little weirded out.
To me, this is why it's important to mention packaging in reviews. The best way to figure out if something is "normal" or not, is to compare what the reviewers received to what you received. It's not 100% foolproof, but it helps.