#AskEden - A Refund Question

quackbuster quackbuster
I returned something I purchased earlier this month. The original purchase was for multiple items & I paid part with a gift card & part with a credit card. Whenever I submitted the return request, I selected to receive the refund back in gift card form, but I received an e-mail yesterday saying that the money had been refunded to my credit card. It's not showing up on my card yet & I just wanted to double check that it was supposed to take a little while to go through. I'm not all that concerned about it since I know things can be slow to go back on a credit card, but I was expecting to receive it back as a gift card & it's not showing up on my EdenFantsys account either, so I wanted to make sure this was normal.
07/17/2012
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SMichelle SMichelle
Did you check your gift card list on your dashboard? I've had to do a few returns, and each time I get an email stating that the money has been refunded to my credit card. It never actually gets refunded to my credit card -- instead, it shows up on a gift card on my account dashboard list.
07/17/2012
Ilovelingerie Ilovelingerie
Quote:
Originally posted by quackbuster
I returned something I purchased earlier this month. The original purchase was for multiple items & I paid part with a gift card & part with a credit card. Whenever I submitted the return request, I selected to receive the refund back in gift ... More
It atomatically says that it will be refunded to your card, but it will give you whatever you selected and NOT put it back on your credit card unless you specified you wanted it to..
07/17/2012
quackbuster quackbuster
Thanks so much to both of you! I didn't even think to check under Gift Cards, for some reason, I was thinking it'd show up under Eden Points. I really appreciate it!
07/17/2012
AskEden AskEden
I hope it sorted out for you! If you're still having issues, don't hesitate to submit a support ticket.

#AskEden
07/18/2012
Total posts: 5
Unique posters: 4