Really DHL?

SaucyxGirl SaucyxGirl
My last two orders were shipped via DHL to be transported to the USPS. Sadly one order has been sitting in Herbon Kentucky since July 30th waiting for this, while the other has sat there for 24 hour (and still sitting there last I checked)

Any one having problems with this shipping method or is it just me?
08/18/2014
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Lolek Lolek
Quote:
Originally posted by SaucyxGirl
My last two orders were shipped via DHL to be transported to the USPS. Sadly one order has been sitting in Herbon Kentucky since July 30th waiting for this, while the other has sat there for 24 hour (and still sitting there last I checked)

Any ...
Yes I had also. Mine went to South-Africa instead of Europe. I had to pray to EF for moneyback; finally they did.
08/18/2014
SaucyxGirl SaucyxGirl
Quote:
Originally posted by Lolek
Yes I had also. Mine went to South-Africa instead of Europe. I had to pray to EF for moneyback; finally they did.
Worse part is, the order that has been sitting there since July 30 was placed on the 25 of July. I placed an order with a Canadian company on August 5th and already got that package. They really need to stop using DHL Global. Over the years I have had them lose many packages or have received them weeks late. They are absolutely horrible shippers.
08/18/2014
BlackOrchid BlackOrchid
This is my first experience with DHL. I just placed my order on Friday, so it hasn't even been two business days yet but from the tracking info so far my item is still right near the EF facility in GA. I'm only a few states away so my EF orders are usually VERY fast (2-3 days max) with standard shipping.
I'm curious to see when this one arrives!
08/19/2014
SaucyxGirl SaucyxGirl
Just checked the tracking on my second package, no change in status. It still says awaiting transport to USPS. USPS has also not been notified of the package. The other order I currently have a support ticket in for. I plan on calling DHL today to bitch them out for not processing the packages.
08/19/2014
SaucyxGirl SaucyxGirl
Talking to DHL was a bust. They pretty much told me that a package isn't considered lost/late unless it has been 30 days. I think that I am pretty much done ordering from Eden until they change shippers and will be warning all my friends.
Package 1- Still in Hebron, Ky. Has been there since July 30th
Package 2- Now been sitting in Hebron, Ky since August 17th.

Both packages say that they are awaiting transport to USPS but USPS have never been notified of them. I really wish that Eden support would get on them about these issues and get them corrected.
08/20/2014
BlackOrchid BlackOrchid
Quote:
Originally posted by SaucyxGirl
Talking to DHL was a bust. They pretty much told me that a package isn't considered lost/late unless it has been 30 days. I think that I am pretty much done ordering from Eden until they change shippers and will be warning all my ...
My item is out for delivery today

I hope your issue gets resolved quickly!
08/21/2014
Wicked Wahine Wicked Wahine
Quote:
Originally posted by SaucyxGirl
Talking to DHL was a bust. They pretty much told me that a package isn't considered lost/late unless it has been 30 days. I think that I am pretty much done ordering from Eden until they change shippers and will be warning all my ...
Thanks for the warning, that is atrocious! Please let us know of any changes and YES, I won't order anything that ships through DHL! Wow, telling you 30 days before they will even look into it is BULLSHIT! The only times I had trouble with getting something has been with DHL where they drop it off at the post office to deliver. Maybe if you paid with credit card you can call them to see what your options might be, just to know? I hope you get everything eventually, but I really appreciate you warning others about the situation!!!

@BlackOrchid, I hope you actually get your package today!!
08/22/2014
Total posts: 8
Unique posters: 4