New customer service hours!

Ilya Ilya
Hello everyone,

In case you haven't noticed, our customer service hours have changed. We strive to provide great service and support to our customers, so starting this weekend, your calls, support tickets and live chat will be answered 7 days a week!

Since this is the first time we're doing something like this, we weren't sure which route to take - 7 days support or longer hours during the week. We decided to try the 7 days approach and see if it's something of interest to you. Current hours are 9AM-5PM EST 7 days a week.

So, give us a call, meet our new representative Brandon, and submit your preference in the poll.

Thank you!
Answers (public voting - your screen name will appear in the results):
I like it, keep the 7 days a week customer service!
Kindred , Kayla , ~LaUr3n~ , Ansley , Coralbell , Ms. N , js250 , Gracie , Ciao. , namelesschaos , wrmbreze , Squeaky , All His , Mihoshi4301 , Ryuson , Moein , punkstar283 , SparklyGlitter , A.Mari , ksparkles16 , BlooJay , snuggly , Brandon Lee , Jon S , Nazaress , Undead , Emma (Girl With Fire) , sktb0007 , Cookie Monster Mike , MaiNai , DeliciousSurprise , OroNomi , MimiPhryxus , sweetiejo , PassionateLover2 , Beck , Llewey , Vanille , Kallisto , El-Jaro , Subbi , goodeatz , zracer , Lucky21 , stars , SexyRayne , pinkcupcakes , Sir , dhig , PeaceToTheMiddleEast , tigerbabie114 , Fluke , mizzmilla , Wildchild , Lily Night , mrs poop. , Peggi , Brandonn , Airen Wolf , Adriana Ravenlust , Shellz31 , coconut1 , unfulfilled , Redboxbaby , Kitka , Modern^Spank^Anthem , Stinkytofu10 , leatherlover , klyte , null , HannahPanda , Lily Bee , tA , ily , Brusselsbrat , MeliPixie , Misfit Momma , Midway through , curious kitten , candykiss34 , MsRigby , Blooddragon , CrystaCat , neon , catgirl9 , tortilla , Secret Pleasure , SMichelle , darthkitt3n , pynkNymphette , alliegator , TameTemptress , BiJess , Baby-Baby , bunniebunnie , JessCee , smashthepatriarchy , Din , SJ88 , BuckeyeGal04 , Rayne Millaray , Lavender420 , XPS , slynch , james18 , meganthomas , underHim , RomanticGoth , Wide Awake Daydream , Zombirella , xoxo , collifornia , ~LaceyLace~ , komona , Pi , 12345678 , SiNn , x203 , tinadice , DiamondKoala , Allstars316 , chocola , Hibangel , Eggplanter , megan1987 , humblepie , Femme Mystique , Incendiaire , Do emu , spineyogurt , MamaDivine , joja , MrGoodTool , firingmissiles , BakaG , Ashley&Nate , Positwist , sunkissedJess , cynful , nym , Subska , C-Rae , bison , xoxoxoxo , sassyNsensual , Tangles , RedPanda , Lisa72 , BurntToast , ghalik , marrythenight , JackRaiden , Missmarc , Lavendar , KrissyNovacaine , Owl , justme23 , AliMc
158  (77%)
I'd rather Eden had longer customer service hours during the week
LacyRogue , Highmaintenancegirl916 , kz916 , Hot 'N Sexy TexasMama , Rossie , Valentinka , SecretToyLover2 , Eva Schwaltz , DreamWolf
9  (4%)
No preference
blacklodge , Nora , indiglo , bl0ndeeo2 , Crystal1 , Mr. E , Woman China , Silverdrop , duff , buzzvibe , Upskirt , Howells , Tork48309 , aliceinthehole , Lummox , kendra30752 , kroucena , PeppermintFuntimes , toxie m , kittycatgirl , MissMod , darkkitty , laceypanties , nakedbear , Wife2cowboy , Swish , sekmetrn , Petite Valentine , bunny love , hatman , Cutie Mel , Various , Loriandhubby , tom fay , Cal , Lizzy , meitman
37  (18%)
Total votes: 204
Poll is closed
02/11/2012
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Kindred Kindred
I think it's great that EF is now offering CS 7 days a week. I would also love extended hours during the week, but if I had to choose one, I'd rather have 7 day a week service.
02/11/2012
Ms. N Ms. N
This is great! I was already thrilled with the wonderful customer support Eden offers (Hi, Megan ), but seven days a week? Wonderful!

And welcome, Brandon!
02/11/2012
js250 js250
Thank you!! You guys are the best!
02/11/2012
namelesschaos namelesschaos
Thanks for informing us i think i like 7 days a week more then extended hours.
02/11/2012
Mihoshi4301 Mihoshi4301
It's awesome that there are service hours every day.
02/11/2012
Ryuson Ryuson
Whaaaat? You mean now I can bug you guys about when things are getting restocked every day of the week?!

But for reals, this is awesome.
02/11/2012
punkstar283 punkstar283
Quote:
Originally posted by Ilya
Hello everyone,

In case you haven't noticed, our customer service hours have changed. We strive to provide great service and support to our customers, so starting this weekend, your calls, support tickets and live chat will be answered 7 ... More
7-days seems best
02/11/2012
SparklyGlitter SparklyGlitter
thanks for being open 7 days a week!
02/11/2012
A.Mari A.Mari
That's great! Thanks
02/11/2012
ksparkles16 ksparkles16
Cool!
02/12/2012
BlooJay BlooJay
Sounds good to me!
02/12/2012
snuggly snuggly
Quote:
Originally posted by Ilya
Hello everyone,

In case you haven't noticed, our customer service hours have changed. We strive to provide great service and support to our customers, so starting this weekend, your calls, support tickets and live chat will be answered 7 ... More
The more the merrier! (provided it's a service that is actually utilized)
02/12/2012
Brandon Lee Brandon Lee
This is Brandon and I am having a great time talking to yall on Saturday and Sunday. Lot's of fun calls getting to help out lots of people. And a few with problems that we got to take care of right away. Yall can find me either on live chat, through the phones or tickets. I can't wait to help out as many people as I can! Our customers rock!
02/13/2012
Illusional Illusional
Thanks! This sounds like an amazing idea!
02/13/2012
Nazaress Nazaress
That's great! A lot of my problems always seem to happen on the weekend for some reason so this really helps.
02/13/2012
LacyRogue LacyRogue
I'm sure a lot of customers would prefer some nighttime customer service. I mean, I don't know many that order 9-5 while they are at work
02/13/2012
sktb0007 sktb0007
I like the 7 days a week better than extending the hours 5 days a week : )
02/13/2012
Cookie Monster Mike Cookie Monster Mike
Woot this is awesome! Not that I have ever really need to call before, but still awesome lol.

But still waiting on a GC after 7 business days. Ugh. lol
02/13/2012
Ilya Ilya
Quote:
Originally posted by Cookie Monster Mike
Woot this is awesome! Not that I have ever really need to call before, but still awesome lol.

But still waiting on a GC after 7 business days. Ugh. lol
Mike, this doesn't sound right, would you mind emailing me some details about the gift card you're waiting on? I'll check on what's taking so long. ilya@edenfantasys.com
02/13/2012
sweetiejo sweetiejo
I like both ideas a lot, but i would go with open on sunday and saturday because issues happen those days to.
02/13/2012
Beck Beck
Quote:
Originally posted by Brandon Lee
This is Brandon and I am having a great time talking to yall on Saturday and Sunday. Lot's of fun calls getting to help out lots of people. And a few with problems that we got to take care of right away. Yall can find me either on live chat, ... More
Welcome Brandon!

Yay 7 days a week.
02/13/2012
PassionateLover2 PassionateLover2
This is a great expansion of the customer service department. Just see how it goes for a while and if it works, keep it in place. Otherwise, adjust to future circumstances as you see the need.

The only situation that may complicate the change is that shipping of orders from the warehouse on Saturday or Sunday cannot be done while the customer service is open over the weekend.
02/13/2012
Highmaintenancegirl916 Highmaintenancegirl916
Thank you.
02/13/2012
Jaimes Jaimes
Quote:
Originally posted by PassionateLover2
This is a great expansion of the customer service department. Just see how it goes for a while and if it works, keep it in place. Otherwise, adjust to future circumstances as you see the need.

The only situation that may complicate the change ... More
What is nice is that we now have a chance to make changes to orders BEFORE they make it into pick on Monday. We haul tail in shipping after the weekend, so being able to intercept issues over the weekend will mean smooth sailing when shipping resumes on Monday mornings!
02/13/2012
ellejay ellejay
This is so awesome! Thank you so much for such amazing service.
02/13/2012
Vanille Vanille
Fantastic. Being I'm in the same timezone the hours aren't of issue to me.
02/13/2012
kz916 kz916
thanks.
02/13/2012
Cookie Monster Mike Cookie Monster Mike
Quote:
Originally posted by Ilya
Mike, this doesn't sound right, would you mind emailing me some details about the gift card you're waiting on? I'll check on what's taking so long. ilya@edenfantasys.com
Thank you for this As I said in the email I had originally opened a ticket on the matter.
02/13/2012
Lucky21 Lucky21
Sounds great to me. Thanks!
02/13/2012
Total posts: 101
Unique posters: 92