I've only had to open a few tickets, and my service has always been excellent. Once the matter is resolved, I'm always unsure whether or not to post again thanking the rep for their help! On the one hand, they resolved my issue, but on the other I do not want to clog up the ticket system with a silly "I appreciate your help!" if it will delay other people's tickets from being addressed. What do you think? Input from an admin would be appreciated as well!