We should have a round of applause for our Customer Service reps, Rachel K and Jaimes. They may not be able to hear us, but they should know it's well deserved. You ladies rock our socks. And all of you with your ideas and suggestions--bravo to you as well. This is part of what makes Eden awesome. *applauds*
Gift Card Update - Please Read
08/18/2011
Quote:
I second this! *clap clap*
Originally posted by
gone77
We should have a round of applause for our Customer Service reps, Rachel K and Jaimes. They may not be able to hear us, but they should know it's well deserved. You ladies rock our socks. And all of you with your ideas and suggestions--bravo to
...
more
We should have a round of applause for our Customer Service reps, Rachel K and Jaimes. They may not be able to hear us, but they should know it's well deserved. You ladies rock our socks. And all of you with your ideas and suggestions--bravo to you as well. This is part of what makes Eden awesome. *applauds*
less
08/18/2011
Quote:
~Thirds this~ hip hip hooray!!!
Originally posted by
gone77
We should have a round of applause for our Customer Service reps, Rachel K and Jaimes. They may not be able to hear us, but they should know it's well deserved. You ladies rock our socks. And all of you with your ideas and suggestions--bravo to
...
more
We should have a round of applause for our Customer Service reps, Rachel K and Jaimes. They may not be able to hear us, but they should know it's well deserved. You ladies rock our socks. And all of you with your ideas and suggestions--bravo to you as well. This is part of what makes Eden awesome. *applauds*
less
And to those that make life miserable for the EF staff...
Take that as a warning.
08/18/2011
Quote:
I've always found EF customer service to be fantastic.
Originally posted by
gone77
We should have a round of applause for our Customer Service reps, Rachel K and Jaimes. They may not be able to hear us, but they should know it's well deserved. You ladies rock our socks. And all of you with your ideas and suggestions--bravo to
...
more
We should have a round of applause for our Customer Service reps, Rachel K and Jaimes. They may not be able to hear us, but they should know it's well deserved. You ladies rock our socks. And all of you with your ideas and suggestions--bravo to you as well. This is part of what makes Eden awesome. *applauds*
less
08/18/2011
Quote:
So, this is amazing. Just thought I'd say it.
Originally posted by
ToyTimeTim
~Thirds this~ hip hip hooray!!!
And to those that make life miserable for the EF staff...
Take that as a warning.
And to those that make life miserable for the EF staff...
Take that as a warning.
08/18/2011
Quote:
I... can't... look away...
Originally posted by
ToyTimeTim
~Thirds this~ hip hip hooray!!!
And to those that make life miserable for the EF staff...
Take that as a warning.
And to those that make life miserable for the EF staff...
Take that as a warning.
So many... ripples.
08/18/2011
Quote:
Pretty crazy, eh? I am so glad it was done in slow motion!
Originally posted by
Jaimes
So, this is amazing. Just thought I'd say it.
08/18/2011
I think the apple is what makes it epic.
08/18/2011
Quote:
Leave it to the Jackass boys to come up with something like that.
Originally posted by
Jaimes
I think the apple is what makes it epic.
08/18/2011
Quote:
Thank you! I knew I had seen this before, I just couldn't remember where!
Originally posted by
ToyTimeTim
Leave it to the Jackass boys to come up with something like that.
08/18/2011
Quote:
Welcome! There is a couple other shots like that, funny stuff.
Originally posted by
Jaimes
Thank you! I knew I had seen this before, I just couldn't remember where!
08/18/2011
Hahahahaha!!!! I love this!
08/18/2011
Quote:
*bows at their feet*! you guys are awesome
Originally posted by
gone77
We should have a round of applause for our Customer Service reps, Rachel K and Jaimes. They may not be able to hear us, but they should know it's well deserved. You ladies rock our socks. And all of you with your ideas and suggestions--bravo to
...
more
We should have a round of applause for our Customer Service reps, Rachel K and Jaimes. They may not be able to hear us, but they should know it's well deserved. You ladies rock our socks. And all of you with your ideas and suggestions--bravo to you as well. This is part of what makes Eden awesome. *applauds*
less
08/18/2011
Quote:
lmao. literally. this is wonderful. and i FOURTH this!
Originally posted by
ToyTimeTim
~Thirds this~ hip hip hooray!!!
And to those that make life miserable for the EF staff...
Take that as a warning.
And to those that make life miserable for the EF staff...
Take that as a warning.
08/18/2011
Quote:
Fifth it!
Originally posted by
aliceinthehole
lmao. literally. this is wonderful. and i FOURTH this!
08/18/2011
Quote:
HAHAHAHAHA
Originally posted by
ToyTimeTim
~Thirds this~ hip hip hooray!!!
And to those that make life miserable for the EF staff...
Take that as a warning.
And to those that make life miserable for the EF staff...
Take that as a warning.
08/18/2011
Quote:
Sorry I was late on reading all this till I converted my points into a 4.99 gc to cover the difference, now I don't even know what to do with it lol. There's no way to find something that low with shipping included.
Originally posted by
Rachel K
I like that, too. It consolidates all that information for you, the company, the whole process of using a gift card, etc.
I completely understand why this was done. But yes, the way it is now definitely hinders things too because now I save one or two cards in a row to get something I've had my eye on or something but can't now unless I pay out of pocket. Which I would have no problem doing but couldn't. It stinks that people felt they needed to push a great system like that and ruin things for others.
08/18/2011
Quote:
First, I know I am sooo late on reading this important thread. But thankfully Lummox linked me and I'm reading through it, albeit slowly.
Originally posted by
BBW Talks Toys
Okay, let's all get some perspective here!
I understand everyone's frustration we need to give them time to fix the programming on this for an entire community (THOUSANDS) of users who have points to use.
They've assured us ... more
I understand everyone's frustration we need to give them time to fix the programming on this for an entire community (THOUSANDS) of users who have points to use.
They've assured us ... more
Okay, let's all get some perspective here!
I understand everyone's frustration we need to give them time to fix the programming on this for an entire community (THOUSANDS) of users who have points to use.
They've assured us that 1) it's TEMPORARY and 2) That they aren't going to screw over the "above the board" members of the community.
With that? These are sex toys. This isn't life or death. This isn't your grocery money or rent check they're messing with.
Don't get me wrong, I was right there with you guys as far as determining whether or not I'd EVER be able to use my GCs to pay for a full purchase again; but once that was answered, I'm cool. Just be a little patient. They're working as hard and as fast as they can. EF has an INTERNATIONAL reputation for being generous and fair to its contributors (and, again, THOUSANDS of contributors). They simply need to protect themselves against thieves. less
I understand everyone's frustration we need to give them time to fix the programming on this for an entire community (THOUSANDS) of users who have points to use.
They've assured us that 1) it's TEMPORARY and 2) That they aren't going to screw over the "above the board" members of the community.
With that? These are sex toys. This isn't life or death. This isn't your grocery money or rent check they're messing with.
Don't get me wrong, I was right there with you guys as far as determining whether or not I'd EVER be able to use my GCs to pay for a full purchase again; but once that was answered, I'm cool. Just be a little patient. They're working as hard and as fast as they can. EF has an INTERNATIONAL reputation for being generous and fair to its contributors (and, again, THOUSANDS of contributors). They simply need to protect themselves against thieves. less
Second - Holy double dong, batman!!! Someone was doing what? Can we throw rotten fruit at them? But seriously, isn't there some criminal suit possibly in there somewhere??? I hate bad apples.
Thirdly - so much ditto to BBW here. I mean, the issue could already be fixed for all I know since there are about a dozen pages of this thread and I'm only on the bottom of page 3 right now. But the staffers are doing pretty awesome at investigating the issue, controlling the temporary change, advising the community, and listening to feedback for possible new systems. So I'm not too worried about it at this point. To get the perks I get from Eden (plus the friendship and fun!), I'm all chilled out with patience galore... with my Soraya.
08/19/2011
Quote:
Rachel and the rest of the Staff Team - yall are all sorts of awesome. I SO look forward to the next sneaky cool change you have up your sleeves... cuffs?
Originally posted by
Rachel K
Morning, guys!
So, first a recap, and then a update.
Here's the re-cap part: Gift cards have been limited to one gift card per order to cut down on point farming... I think the appropriate word here is "jerks"? Yes, ... more
So, first a recap, and then a update.
Here's the re-cap part: Gift cards have been limited to one gift card per order to cut down on point farming... I think the appropriate word here is "jerks"? Yes, ... more
Morning, guys!
So, first a recap, and then a update.
Here's the re-cap part: Gift cards have been limited to one gift card per order to cut down on point farming... I think the appropriate word here is "jerks"? Yes, let's go with "point farming jerks".
And it cannot be reiterated enough: this is a temporary fix. I saw some posts from last night that seem to suggest this word was painfully glossed over and caused the poster(s) major headache as a result. We don't want you to have headaches, so again, the implementation is temporary, you can stop chewing your Excedrin tablets now!
To those of you that posted your support both for us and the other contributors, thank you for being very awesome. If you look under your chair, you'll find your very own new car! Okay, maybe not, but symbolically a car is there and it is powered by love. Thank you
So, now that we've had a recap, let's move on to the...
Official Update
Any gift cards that are outside of the EdenPoints gift cards will be unlimited.
Users can apply unlimited EdenPoints gift cards, so long as they do so from their account. They will not be able to integrate any points or gift cards from other accounts. The user will be required to be logged into the appropriate account to apply their EdenPoints gift cards.
This ensures there is no cross-account activity, and it also ensures that those of you who do receive multiple gift cards for your awesome kick-assery will not be punished.
The estimate for this change is going to run about 3 days. Updates will be posted as they come!
This will also be a temporary fix, because in the long run we have a few more fun bells and whistles planned that will reward you as contributors and keep abusers out of your hair less
So, first a recap, and then a update.
Here's the re-cap part: Gift cards have been limited to one gift card per order to cut down on point farming... I think the appropriate word here is "jerks"? Yes, let's go with "point farming jerks".
And it cannot be reiterated enough: this is a temporary fix. I saw some posts from last night that seem to suggest this word was painfully glossed over and caused the poster(s) major headache as a result. We don't want you to have headaches, so again, the implementation is temporary, you can stop chewing your Excedrin tablets now!
To those of you that posted your support both for us and the other contributors, thank you for being very awesome. If you look under your chair, you'll find your very own new car! Okay, maybe not, but symbolically a car is there and it is powered by love. Thank you
So, now that we've had a recap, let's move on to the...
Official Update
Any gift cards that are outside of the EdenPoints gift cards will be unlimited.
Users can apply unlimited EdenPoints gift cards, so long as they do so from their account. They will not be able to integrate any points or gift cards from other accounts. The user will be required to be logged into the appropriate account to apply their EdenPoints gift cards.
This ensures there is no cross-account activity, and it also ensures that those of you who do receive multiple gift cards for your awesome kick-assery will not be punished.
The estimate for this change is going to run about 3 days. Updates will be posted as they come!
This will also be a temporary fix, because in the long run we have a few more fun bells and whistles planned that will reward you as contributors and keep abusers out of your hair less
08/19/2011
Quote:
I understand this fully. Id say a solution would be to make two separate gift card systems. The online gift cards generated by points would have a limit of one use per order from the same account. The hard plastic gift cards would have slightly different codes that allowed for multiple cards to be entered in.
Originally posted by
Rachel K
Hey, gang!
We wanted to give the community the heads up that a change has been implemented on our site. This change directly involves the gift cards.
So, most gift cards on our site are made with EdenPoints. It’s a great way to get ... more
We wanted to give the community the heads up that a change has been implemented on our site. This change directly involves the gift cards.
So, most gift cards on our site are made with EdenPoints. It’s a great way to get ... more
Hey, gang!
We wanted to give the community the heads up that a change has been implemented on our site. This change directly involves the gift cards.
So, most gift cards on our site are made with EdenPoints. It’s a great way to get what you want, and all you really have to do is browse the site, read some community posts, and just generally enjoy yourself at link.
However, more often than not, this system has been abused. There has been EdenPoint farming that has resulted in multiple gift cards being applied to solitary orders. Where we do love the idea of rewarding you points to generate a gift card to help with your purchase, we are generally not in favor of some users using the EdenPoints system to farm multiple cards to pay off orders that are, oh, say, $1400 dollars.
This all being said, abuse is not always the case, so we do not want to take away the points system or its ability to generate a gift card. EdenPoints are still active, and the ability to make gift cards are still active, but all orders are limited to one gift card per order. Multiple gift cards will no longer stack in orders. less
We wanted to give the community the heads up that a change has been implemented on our site. This change directly involves the gift cards.
So, most gift cards on our site are made with EdenPoints. It’s a great way to get what you want, and all you really have to do is browse the site, read some community posts, and just generally enjoy yourself at link.
However, more often than not, this system has been abused. There has been EdenPoint farming that has resulted in multiple gift cards being applied to solitary orders. Where we do love the idea of rewarding you points to generate a gift card to help with your purchase, we are generally not in favor of some users using the EdenPoints system to farm multiple cards to pay off orders that are, oh, say, $1400 dollars.
This all being said, abuse is not always the case, so we do not want to take away the points system or its ability to generate a gift card. EdenPoints are still active, and the ability to make gift cards are still active, but all orders are limited to one gift card per order. Multiple gift cards will no longer stack in orders. less
Just my 2 cents!
08/19/2011
Quote:
I in all honesty think this is fantastic and wouldn't mind in the least if it stayed that way.
Originally posted by
Rachel K
Morning, guys!
So, first a recap, and then a update.
Here's the re-cap part: Gift cards have been limited to one gift card per order to cut down on point farming... I think the appropriate word here is "jerks"? Yes, ... more
So, first a recap, and then a update.
Here's the re-cap part: Gift cards have been limited to one gift card per order to cut down on point farming... I think the appropriate word here is "jerks"? Yes, ... more
Morning, guys!
So, first a recap, and then a update.
Here's the re-cap part: Gift cards have been limited to one gift card per order to cut down on point farming... I think the appropriate word here is "jerks"? Yes, let's go with "point farming jerks".
And it cannot be reiterated enough: this is a temporary fix. I saw some posts from last night that seem to suggest this word was painfully glossed over and caused the poster(s) major headache as a result. We don't want you to have headaches, so again, the implementation is temporary, you can stop chewing your Excedrin tablets now!
To those of you that posted your support both for us and the other contributors, thank you for being very awesome. If you look under your chair, you'll find your very own new car! Okay, maybe not, but symbolically a car is there and it is powered by love. Thank you
So, now that we've had a recap, let's move on to the...
Official Update
Any gift cards that are outside of the EdenPoints gift cards will be unlimited.
Users can apply unlimited EdenPoints gift cards, so long as they do so from their account. They will not be able to integrate any points or gift cards from other accounts. The user will be required to be logged into the appropriate account to apply their EdenPoints gift cards.
This ensures there is no cross-account activity, and it also ensures that those of you who do receive multiple gift cards for your awesome kick-assery will not be punished.
The estimate for this change is going to run about 3 days. Updates will be posted as they come!
This will also be a temporary fix, because in the long run we have a few more fun bells and whistles planned that will reward you as contributors and keep abusers out of your hair less
So, first a recap, and then a update.
Here's the re-cap part: Gift cards have been limited to one gift card per order to cut down on point farming... I think the appropriate word here is "jerks"? Yes, let's go with "point farming jerks".
And it cannot be reiterated enough: this is a temporary fix. I saw some posts from last night that seem to suggest this word was painfully glossed over and caused the poster(s) major headache as a result. We don't want you to have headaches, so again, the implementation is temporary, you can stop chewing your Excedrin tablets now!
To those of you that posted your support both for us and the other contributors, thank you for being very awesome. If you look under your chair, you'll find your very own new car! Okay, maybe not, but symbolically a car is there and it is powered by love. Thank you
So, now that we've had a recap, let's move on to the...
Official Update
Any gift cards that are outside of the EdenPoints gift cards will be unlimited.
Users can apply unlimited EdenPoints gift cards, so long as they do so from their account. They will not be able to integrate any points or gift cards from other accounts. The user will be required to be logged into the appropriate account to apply their EdenPoints gift cards.
This ensures there is no cross-account activity, and it also ensures that those of you who do receive multiple gift cards for your awesome kick-assery will not be punished.
The estimate for this change is going to run about 3 days. Updates will be posted as they come!
This will also be a temporary fix, because in the long run we have a few more fun bells and whistles planned that will reward you as contributors and keep abusers out of your hair less
I understand that some people do lend out points and that this change will make it impossible to do so but honestly it's a small price to pay to keep the points system going especially if its temporary
08/19/2011
Are the points for Sexis articles another thing that's being changed or is there a glitch there?
08/19/2011
I'm a little upset at this post. I work hard for my points with doing reviews and such. I have little bits and pieces of gift cards left, and I had cashed out one to get a toy. Now I can't save up like I was for the item I really wanted. Isn't there a way to limit how much gift card money can be used per order? Or put all points into points in your account instead of gift cards, that way you can use points from all gift cards?
08/19/2011
Quote:
As noted in the rest of the thread, the gift card lock is a temporary thing. This means that once the change goes into effect that you can only spend points on the account they were earned on you can also stack gift cards that were earned other ways that have leftover balances.
Originally posted by
Diabolical Kitty
I'm a little upset at this post. I work hard for my points with doing reviews and such. I have little bits and pieces of gift cards left, and I had cashed out one to get a toy. Now I can't save up like I was for the item I really wanted.
...
more
I'm a little upset at this post. I work hard for my points with doing reviews and such. I have little bits and pieces of gift cards left, and I had cashed out one to get a toy. Now I can't save up like I was for the item I really wanted. Isn't there a way to limit how much gift card money can be used per order? Or put all points into points in your account instead of gift cards, that way you can use points from all gift cards?
less
08/19/2011
Quote:
Read the entire thread next time, they've made it so as long as the giftcards that were created via points are from YOUR account, you can use as many cards as you wish. It's just you no longer can use point-created giftcards from OTHER accounts besides your own (physical cards/codes are exempt of course if someone gifts you one of those).
Originally posted by
Diabolical Kitty
I'm a little upset at this post. I work hard for my points with doing reviews and such. I have little bits and pieces of gift cards left, and I had cashed out one to get a toy. Now I can't save up like I was for the item I really wanted.
...
more
I'm a little upset at this post. I work hard for my points with doing reviews and such. I have little bits and pieces of gift cards left, and I had cashed out one to get a toy. Now I can't save up like I was for the item I really wanted. Isn't there a way to limit how much gift card money can be used per order? Or put all points into points in your account instead of gift cards, that way you can use points from all gift cards?
less
08/19/2011
After reading the last few replies, I now owe Rachel an apology for sending her a message asking about a refund paid with a giftcard. Now, I see that I will be able to use them so long as they are from my own account. Sweet! *wipes sweat away*
And as far as the gifting points to others, I suppose one would have to make sure to use electronic gift cards issued by Eden instead of generating a card from their points bank.
And as far as the gifting points to others, I suppose one would have to make sure to use electronic gift cards issued by Eden instead of generating a card from their points bank.
08/19/2011
I had no idea in the first place that you could have more than one account and then use the points for another. I would of thought there was a rule to it already huh. $5000 orders are crazy, maybe there should be some kind of rule where if the order is over say $150 you should have to put in credit card information even if paying with points and gift cards. That way you have a way to get a hold of these people, of course they will most likely use someone else's card, but it is an idea.
08/19/2011
Hey guys! Good news!-
Gift cards have just been UPDATED!
Now, we have a new, funky fresh system in the process of programming, where checkout will have a 'bank' of points that can be used towards purchases, doing away with points gift cards altogether; but in the mean time, this is what we have set up:
Regular gift cards, like those we hand out for video reviews, contests, etc. can be stacked. Edenpoints gift card can also be stacked, but you must be logged in to your account. The Edenpoints gift card must also belong to the account making the purchase.
If you are not logged in, and try to use an Edenpoints gift card, a popup will appear: Please LOG IN to apply any Gift Cards generated from the Edenpoints Program.
If you use an Edenpoints gift card from an account other than the one currently logged in, a pop up will appear: This Edenpoints Gift Card is not associated with your account and will not be applied.
Rachel and I are super excited about this new fix. While bigger and better things are on the way, this is a much better solution for you, and a less fraud-susceptible system for us. We want to thank you guys for your support, as well as your patience while we dusted off the boxing gloves.
I know you guys still have questions about 'gifting' points to your students, and as soon as we have an answer about how we can or cannot facilitate that, we'll let you know!
Gift cards have just been UPDATED!
Now, we have a new, funky fresh system in the process of programming, where checkout will have a 'bank' of points that can be used towards purchases, doing away with points gift cards altogether; but in the mean time, this is what we have set up:
Regular gift cards, like those we hand out for video reviews, contests, etc. can be stacked. Edenpoints gift card can also be stacked, but you must be logged in to your account. The Edenpoints gift card must also belong to the account making the purchase.
If you are not logged in, and try to use an Edenpoints gift card, a popup will appear: Please LOG IN to apply any Gift Cards generated from the Edenpoints Program.
If you use an Edenpoints gift card from an account other than the one currently logged in, a pop up will appear: This Edenpoints Gift Card is not associated with your account and will not be applied.
Rachel and I are super excited about this new fix. While bigger and better things are on the way, this is a much better solution for you, and a less fraud-susceptible system for us. We want to thank you guys for your support, as well as your patience while we dusted off the boxing gloves.
I know you guys still have questions about 'gifting' points to your students, and as soon as we have an answer about how we can or cannot facilitate that, we'll let you know!
08/19/2011
Thank you so much to everyone involved in working out a solution. This was an incredibly fast turn around and I can't thank you ladies enough! Now, kick off those shoes, grab a drink and enjoy your weekends!!!
08/19/2011
Thank you so much for everything you do! And thank you for being willing to keep the Edenpoints system intact, even though the easiest thing to do would have been to abolish the whole thing altogether. I feel very fortunate to be here! I look forward to seeing what bigger and better things you have in store for us!
08/19/2011