Cappuccino Lube Ordering Problem

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Cappuccino Lube Ordering Problem

ZenaidaMacroura ZenaidaMacroura
Well, I don't really want to bring this up here, but I was curious if anyone else has had this problem and would like it to be fixed.

I ordered a bottle of O'My Cappuccino Lubricant a few months ago and have had a lot of problems with the whole process. The bottle I received was Caramel flavored, not cappuccino. I wrote an email saying it was the wrong flavor, and I was told the cappuccino flavor would be sent out as soon as EF had it in stock. But when the new bottle arrived, it was caramel again.

So I of course wrote another email explaining the situation, and I was assured the problem would be fixed and I would get what I ordered as soon as possible. I was also allowed to keep the first two bottles (the first I opened before I knew it was caramel, and the second was leaking before it arrived).

So I threw out the old bottles (the caramel tastes like alcohol, bleh), then eagerly awaited my cappuccino lube. And I couldn't believe what I saw when it arrived. Caramel lube. I emailed EF about it and said I would send back this bottle and would still like to have the one I ordered. They said they would send out a shipping label for me to send it back, and they would send out what I ordered. That was about a month ago. I've been patient but I would just really, really like this problem to be fixed. I just want to try this cappuccino lube. It sounds really good and I've been waiting months. So yeah.

Also, has anyone else had anything like this happen with an order here?
02/05/2009
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Carrie Ann Carrie Ann
O'My doesn't even list a caramel lube on their site. How odd.

link
02/05/2009
Neuron Geek Neuron Geek
We will investigate this case tomorrow, and provide you the details of the issue.
02/05/2009
ZenaidaMacroura ZenaidaMacroura
Quote:
Originally posted by Neuron Geek
We will investigate this case tomorrow, and provide you the details of the issue.
Alrighty. Thanks.
02/05/2009
Cinnamon Chambers Cinnamon Chambers
Let me know if you get the cappuccino, I have been wanting to try it. I have the blueberry O'my. You have to rub it in and let it breathe before tasting it so you do not get the bitter taste.
02/06/2009
Victoria Victoria
Oh my goodness! It's like an Eden version of Ground Hog's Day. I'm sorry to hear that you had problems...that is weird. I'm sure Customer Service will figure it out.
02/06/2009
Rufina Rufina
I am sorry, but the Cappuccino flavor was discontinued by manufacturer. The manufacturer issued new Caramel flavor and released it under the same bar code and this caused the problem. At this moment we don't have anything with Cappuccino flavor, but I hope that we will find and bring products with this flavor to the Edenfantasys.
02/06/2009
Gary Gary
I had a similar thing happen to me with my entire bank account one time. Not good!
02/06/2009
Carrie Ann Carrie Ann
Quote:
Originally posted by Rufina
I am sorry, but the Cappuccino flavor was discontinued by manufacturer. The manufacturer issued new Caramel flavor and released it under the same bar code and this caused the problem. At this moment we don't have anything with Cappuccino flavor, ...
That really IS odd, since their website is still listing cappuccino. Bad business, that. (Not on EF's part)
02/06/2009
ZenaidaMacroura ZenaidaMacroura
Quote:
Originally posted by Rufina
I am sorry, but the Cappuccino flavor was discontinued by manufacturer. The manufacturer issued new Caramel flavor and released it under the same bar code and this caused the problem. At this moment we don't have anything with Cappuccino flavor, ...
Aww, crap. I really wanted that stuff. Oh well. I guess I'll just have to try to get another flavor or a refund. Thanks for the info.
02/06/2009
Total posts: 10
Unique posters: 7