deal wizard not working

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deal wizard not working

xoflxokcxo xoflxokcxo
So I am trying to take advantage of this buy one get one deal going on now, but that "wizard" thing isn't working. Over the item i select comes up the three green rotating circles and nothing happens. I already submitted a support ticket, but i haven't heard anything back. I'm growing a little impatient since i don't want to miss out on the deal, nor the toys I really want. Should I just go ahead and buy them and hope EF will refund me the money, or just continue to wait?
04/14/2015
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Rossie Rossie
Quote:
Originally posted by xoflxokcxo
So I am trying to take advantage of this buy one get one deal going on now, but that "wizard" thing isn't working. Over the item i select comes up the three green rotating circles and nothing happens. I already submitted a support ...
I've tried the "wizard" function, and it's not working properly. How long ago did you submit the support ticket? I'd suggest you wait a few more hours, I'm sure the technicians will fix the problem once they know about it in the morning.
04/14/2015
Inquisitor Inquisitor
I think the "deal" ends on the 17th. I would wait till the 16th but send off another support ticket and if on the 16th it isn't fixed purchase the toys no matter what. Then I'd save all information related to "deal" and bug the snot out of support till you get the issue resolved. This way, you still get what you want.
04/14/2015
Obscura Obscura
Quote:
Originally posted by xoflxokcxo
So I am trying to take advantage of this buy one get one deal going on now, but that "wizard" thing isn't working. Over the item i select comes up the three green rotating circles and nothing happens. I already submitted a support ...
Good morning xoflxokcxo,

Thank you for letting us know about the promotion not working properly! We have fixed the problem as soon as it came to our attention, and are pleased to let you know that the promo is working fine now.

We apologize for any inconvenience this incident might have caused and we greatly value your business.

Here is the link to the promo: link

Sincerely,
EdenFantasys team
04/14/2015
Obscura Obscura
Good Morning everyone

Thank you for letting us know about the promotion not working properly! We have fixed the problem as soon as it came to our attention, and are pleased to let you know that the promo is working fine now.

We apologize for any inconvenience this incident might have caused and we greatly value your business.

Here is the link to the promo: link

Sincerely,
EdenFantasys team
04/14/2015
Rossie Rossie
Quote:
Originally posted by Obscura
Good Morning everyone

Thank you for letting us know about the promotion not working properly! We have fixed the problem as soon as it came to our attention, and are pleased to let you know that the promo is working fine now.

We ...
Thanks for fixing the problem promptly.
04/14/2015
xoflxokcxo xoflxokcxo
Thank you again for fixing the problem. Now the impatience begins to receive them in the mail
04/14/2015
Total posts: 7
Unique posters: 4