NOT Happy So Far!!!

Shellz31 Shellz31
Quote:
Originally posted by P'Gell
One of the benefits of USPS (the United States Post Office) is that they deliver on Saturday. To get Saturday delivery from UPS is expensive and you have to ask for it ahead of time.



My only problem with the USPS is that if our ... More
Good going, catching the lazy bugger out on that!
04/08/2011
P'Gell P'Gell
Quote:
Originally posted by Shellz31
Good going, catching the lazy bugger out on that!
And I've reported him, and nothing happens. The USPS is full of some very lazy people who, for some reason never get fired once they get the job. Working for the USPS is really a perk for a lot of people in the USA, at least until lately.

They do deliver on Saturday. The office closes early, but the mail goes out.
04/08/2011
Shellz31 Shellz31
Quote:
Originally posted by Jobthingy
Just out of curiosity, has anyone that is having these problems sent a personal email to Customer service like Alyssa said on the first page?
I have been in contact with someone but my questions weren't answered. Not sure if they will be. I don't understand the secrecy.

I might contact Alyssa to see if I get anywhere.
04/08/2011
P'Gell P'Gell
Quote:
Originally posted by Shellz31
Good going, catching the lazy bugger out on that!
And I've reported him, and nothing happens. The USPS is full of some very lazy people who, for some reason never get fired once they get the job. (Maybe they're afraid he "go postal" which is a term used for going nuts with a gun and killing a bunch of co-workers. It seems to happen here more at Post Offices than anywhere else.)

Working for the USPS is really a perk for a lot of people in the USA, at least until lately. The pay is fairly high, and from what I see the carriers pretty much set their own hours and their own routes. I've been told "we can't get ahold of carriers while in route" (when things I KNEW were on the truck weren't delivered) and I asked if they had heard of a new invention called the cell phone.

I used to catch our mail man (the old one, he's no longer on our route) sleeping in his truck on our street. We have a little traveled street, and the PO would always believe him, despite calls from nearly everyone in our area. Eventually, we got a new carrier, and when he's on the route things get done.

They do deliver on Saturday. The office closes early, but the mail goes out.
04/08/2011
Shellz31 Shellz31
Quote:
Originally posted by P'Gell
And I've reported him, and nothing happens. The USPS is full of some very lazy people who, for some reason never get fired once they get the job. Working for the USPS is really a perk for a lot of people in the USA, at least until lately. ... More
Hmmm, sounds like out here. The couriers (apart from the one that my Eden packages use to be delivered by) are lazy and won't come out to the house at all. They dump the packages at a shop in town.

Then when they feel like it, they get a slip place in our PO box to let us know our package is ready for pick up.

Meanwhile, the shop doesn't take that much care with the packages - especially if they sit there for awhile. I was so glad that my packages were coming by the only decent one out here.



We don't even have the post office open out here on a saturday - unless it's a couple of weeks before christmas. We get ripped off over here....lol.

Although, the city areas apparently get mail delivery on saturday.
04/08/2011
P'Gell P'Gell
Quote:
Originally posted by Shellz31
Hmmm, sounds like out here. The couriers (apart from the one that my Eden packages use to be delivered by) are lazy and won't come out to the house at all. They dump the packages at a shop in town.



Then when they feel like it, they ... More
SO, it's different in the rural areas then the big cities? The USPS is pretty consistent here, but it seems like complaints from rural and unincorporated areas (like ours) tend to get ignored. In the really rural areas, people have "General Delivery" where they have to go to a store or local PO to get their mail. We used to do that when we stayed at my grandmother's cottage in rural Wisconsin. The last time we drove by there we saw they have given the houses addresses, which is new there. I assume they get mail delivery now.

Our carriers either seem to be extremely hard working and caring about their work or totally lazy. Very little in between.

And calling them? OMG, it's like pulling teeth. You have to make repeated calls, because often they simply don't pick up the phone. There is ONE 800 number and the people who answer are, for all intents and purposes, idiots. If you call several times, you MAY get the number for your local PO. I called once to inquire about a lost piece of mail (Our Christmas checks from my MIL in FLA) and the woman who answered the phone screamed at me, "How did you get this number?" Jeez, what ever happened to "Neither rain and sleet and dark of night, nothing will keep us from our appointed rounds." ????
04/08/2011
Shellz31 Shellz31
Quote:
Originally posted by P'Gell
And I've reported him, and nothing happens. The USPS is full of some very lazy people who, for some reason never get fired once they get the job. (Maybe they're afraid he "go postal" which is a term used for going nuts with a gun ... More
Yikes - I guess I can't blame them for not firing IF they are worried about going postal.

I have kinda noticed that when my packages are leaving Miami. One time the package took 4 days from when it was marked at Miami departure to get to AU border.
I know planes stop off at 1 or 2 countries but they don't normally stop long enough to take 4 days! We aren't THAT far away...lol.
Another package took 6 days so I'm guessing they sit around at USPS depot just waiting til they feel like doing something about them.
Personally, I wouldn't give them my shipping money if I had a choice!

Lol - sounds like they are living in the dark ages - with no cell phones...lol. That really is slack not to deliver a package that is meant to be. That would peeve me!

Lol - seriously! I'm guessing they get paid by the hour and not just for the standard days work? You would think, if that many complained, there must be some truth to what he was doing. It sux that people often believe the liars!
04/08/2011
Gary Gary
Quote:
Originally posted by Shellz31
I have been in contact with someone but my questions weren't answered. Not sure if they will be. I don't understand the secrecy.



I might contact Alyssa to see if I get anywhere.
I am sorry to hear that you are having these issues. Please send me the details in an email to Gary@EdenFantasys.com. Please include your order #, who you have been in contact with, and if you have been using email or the support ticket system. Thanks.
04/08/2011
Gary Gary
Quote:
Originally posted by Shellz31
Yikes - I guess I can't blame them for not firing IF they are worried about going postal.



I have kinda noticed that when my packages are leaving Miami. One time the package took 4 days from when it was marked at Miami departure to ... More
Obviously, we have no control over how things are handled on your end. That does not sound like an ideal situation.
04/08/2011
P'Gell P'Gell
Quote:
Originally posted by Gary
Obviously, we have no control over how things are handled on your end. That does not sound like an ideal situation.
Absolutely. Once it leaves Eden's hands, they have no control over what the USPS, UPS or any other delivery company does.

I don't know about the rest of the country, but DHL doesn't deliver around here anymore. I thought they went out of business. I had NOTHING but trouble with them. I have my own business, and ship a lot, and used them a few times because they were inexpensive. It was a nightmare, no accountability on their end. Poor service, their trucks look like they are falling apart, and they often don't answer their phone AND their net capabilities were basically non-existent.

I used to always use FEDEX when I could, but their prices have become ridiculous. $18.00 to 22.00 for a LETTER to be delivered! And in our area they are not always on time, like they claim.
04/08/2011
Shellz31 Shellz31
Quote:
Originally posted by P'Gell
SO, it's different in the rural areas then the big cities? The USPS is pretty consistent here, but it seems like complaints from rural and unincorporated areas (like ours) tend to get ignored. In the really rural areas, people have "General ... More
Yes, it's different in rural when it comes to couriers (apart from the one who use to deliver Eden packages) and the PO only being open monday - friday.
I live too far out on a dirt road so even the local mail chick won't come out this way. There's not enough homes down here and it's large properties so they don't bother.
Our mail either gets held at the PO or ya PO box.

But LingaLoo lives in a big city and her packages now from Eden are taking slightly longer than mine via USPS.

Wow - I'm surprised more people don't boycott the USPS which their lazy service. I know I'd never use them if I lived in the US (or at least I wouldn't now after being on the receiving end of their deliveries).
What .... are they fruitcakes or what! I don't think I could deal with that. Certainly makes my issue seem very mild. I'm glad that if I have an issue with my package going missing - Eden deals with it!

Is that their motto??????? LMAO
04/08/2011
Shellz31 Shellz31
Quote:
Originally posted by Gary
I am sorry to hear that you are having these issues. Please send me the details in an email to Gary@EdenFantasys.com. Please include your order #, who you have been in contact with, and if you have been using email or the support ticket system. ... More
Thanks Gary - will email you soon
04/08/2011
Shellz31 Shellz31
Quote:
Originally posted by P'Gell
Absolutely. Once it leaves Eden's hands, they have no control over what the USPS, UPS or any other delivery company does.



I don't know about the rest of the country, but DHL doesn't deliver around here anymore. I thought ... More
Ohhh yeah - I totally understand that.
The packages have been taking a week to leave Eden rather than the 2 - 3 days before the move. But the week is understandable. And then the actual shipping time is totally out of Edens hands - naturally.

Before the move, overseas packages were automatically being sent via DHL until they left the US. We don't have shipping choices when we do overseas orders. Even if we did, I still would have gone via courier and would have paid more for the service.
Once it reached AU, it then was picked up and delivered by Toll couriers which are fantastic for delivering to the door. I love them!

Does DHL not deal with any mail in GA either???
How long ago did they stop delivering to your area? Do you know why they stopped their service there?
Wow - DHL were great for all my packages and I found their tracking online was good - updated regularly. Weird how these businesses can't be more consistant. It's a pitty.

YIKIES! That's some expensive letter
04/08/2011
Kindred Kindred
Quote:
Originally posted by Shellz31
I can get extended time for writing reviews but what about porn club.

It's not fun having to sit in on the discussion when you have no idea what is going on because the dvds didn't arrive long beforehand for ya to see them. I guess ... More
I'm not sure if the porn club issue will always happen. There was some issue this last time where many people, not just international, did not get the videos shipped immediately. I think mine were finally shipped more than a week (possibly more?) later. I'm hoping that was a one time aberration and that things will be business as usual for the next month. I would love if the movies were assigned a little earlier as well. We don't seem to get a full month to view/review them before the discussion.
04/08/2011
P'Gell P'Gell
Quote:
Originally posted by Shellz31
Yes, it's different in rural when it comes to couriers (apart from the one who use to deliver Eden packages) and the PO only being open monday - friday.

I live too far out on a dirt road so even the local mail chick won't come out ... More
Delivery services, like UPS and FEDEX are just so expensive. USPS is really quite a bit more affordable.

It is virtually impossible to organize 300 million people into a boycott, and in the USA, boycotts rarely work anymore, due to the number of people who simply won't do it. All most companies do when there is a boycott is raise prices over here, anyway. I boycotted Nestle for over 20 years. Many years ago, it made a difference, now it just doesn't here. (My boycott was due to their evil infant formula pushing to mothers and lying and bribing hospitals in 3rd world countries as well as here.)

And, if you have a good mail man (which we do most of the time) things go pretty well. I just don't like their customer service. Plus, due to email etc, USPS is almost bankrupt, so things aren't working well for them, of late.
04/08/2011
Shellz31 Shellz31
Quote:
Originally posted by Kindred
I'm not sure if the porn club issue will always happen. There was some issue this last time where many people, not just international, did not get the videos shipped immediately. I think mine were finally shipped more than a week (possibly ... More
Yeah, hopefully they will arrive sooner next time.
With USPS, it takes a good week and a half to 2 weeks to get to AU, once they are sent. My packages are taking about 1 week to leave Eden. I'm not so worried about that.
I'm more concerned about the shipping service time.

I really missed the usual porn discussion this time - I was so lost as to what everyone was talking about. I enjoy the get togethers and hearing what guests answers are ... etc.
Hopefully next one will be back to normal for me.
04/08/2011
Shellz31 Shellz31
Quote:
Originally posted by P'Gell
Delivery services, like UPS and FEDEX are just so expensive. USPS is really quite a bit more affordable.



It is virtually impossible to organize 300 million people into a boycott, and in the USA, boycotts rarely work anymore, due to ... More
Ahhh.
We only have the one mail service (apart from couriers) over here so we don't have the choice. Couriers over here are too expensive so the only time I ever use them sometimes, is if I'm sending a package internationally - it's only like $5 extra than normal airmail.

Hmmm, that's true and it would take a good number of people to boycott to make a dent in their profits.
Ugg, that's a good deterrance. They certainly know how to work the people to keep them in line.

Good on ya for your boycott over the baby formula. It's surprising what companies don't mind polluting babies tiny bodies with!

Yikes - so USPS may not be in business long? What happens then - you all have to fork out a fortune to use the other services?
04/08/2011
P'Gell P'Gell
Quote:
Originally posted by Shellz31
Ahhh.

We only have the one mail service (apart from couriers) over here so we don't have the choice. Couriers over here are too expensive so the only time I ever use them sometimes, is if I'm sending a package internationally - ... More
Off the subject, but being a Lactation Consultant, I certainly don't mind that there IS infant formula. I have worked with babies who would have starved to death without it. It's the sneaky way Nestle markets their products. They used to go into 3rd world countries with sales reps dressed like nurses. These "milk nurses" would go into villages, where the breastfeeding rate was 100% and tell the moms their babies would be healthier with Nestle Milk. Then, they would give away just enough "Free" formula, so that it would last until the mother's milk would dry up (it was found they actually did research to find out just how much they would need to give away before the milk dried up) and THEN start charging these people in these rural villages something close to 90% of their income for JUST the formula! It is an evil marketing plan.

Nestle also "designs" Post Partum units for US hospitals, with the design that the babies will as FAR from their mothers as possible. It's easier for the nurses to give the baby the "free" formula Nestle so "generously" provides for them, rather than bringing the babies to their mothers for feedings. Some babies get ONE bottle and forget how to nurse, Nestle also did research into this, and used it to their advantage.

Also, direct advertising to the public used to be against the law for thigns like infant formula and drugs. When formula started being advertised, drugs followed, to the benefit of no one but these multi conglomerate companies.

I'm glad formula is available, because between about 0.5% and 1% of the population actually needs it, but it should not be pushed, advertised or given away free, either to individuals or hospitals. Especially in 3rd world countries, where drinking water to mix the formula with is often contaminated (resulting in close to 50% death rates among formula fed babies in some areas, and they STILL make profits on the surviving babies)

Formula use should be between a mother and her baby and her health care provider. The tricks Nestle (and other companies, most of whom also sell lots of drugs) use are simply reprehensible.



OK. Off soap box now.
04/08/2011
Daniel & Brittany Daniel & Brittany
Quote:
Originally posted by P'Gell
Off the subject, but being a Lactation Consultant, I certainly don't mind that there IS infant formula. I have worked with babies who would have starved to death without it. It's the sneaky way Nestle markets their products. They used to go ... More
WOW thats some fked up shiznit right there! I've known major drug companys would do nasty stuff like that, but giving third world mothers just enough to run out of natural milk so they can swoop in and capatalize on it? The people responsable for that need better than a strong backhand across the face, but thats one thing i'd be happy to give if i had one here, and i'm an individual who really never resorts to physical violence!
04/08/2011
Ilya Ilya
Guys, about the shipping - international orders are going out either USPS or DHL, depending on the destination. We are currently working on minimizing the processing time of international orders in our warehouse and shipping them out as fast as possible. I'm proud to say that order processing time is the same as before if not better now! But please keep in mind that international orders always take a week or two for delivery, if there are no problems at customs.
There has been a hiccup with international orders during the move, but everything is worked out now.
Thank you for your understanding!
04/08/2011
agf agf
Quote:
Originally posted by Ilya
Guys, about the shipping - international orders are going out either USPS or DHL, depending on the destination. We are currently working on minimizing the processing time of international orders in our warehouse and shipping them out as fast as ... More
Thats right, many times it is the country customs who makes the order take a lot more time that it should.
For example from the moment that one order enters my country, customs take 1 week more to inform you.
04/08/2011
Shellz31 Shellz31
I can see every step online for my orders.
Our customs get the packages through the same day (every time) so that's not the problem over here.

Even with courier delivery, it would arrive in AU and be cleared within hours. They are fast over here at getting the job done. I'm actually surprised at the speed they get some of them done in.

It's not AU's end that is slow!
04/08/2011
mama2007 mama2007
geez no i have never had any issue with shipping at all; i live in virginia. one time a ice tray was out of stock so it took 4ever to get it but other than that i get mine within 5 days
04/09/2011
agf agf
I have an order that was shipped on April 04 and for April 08 was on my country. It's the same time it will take UPS or DHL to do that.
Now the delay is because of customs (will take another week to get the order).
04/09/2011
Shellz31 Shellz31
Quote:
Originally posted by P'Gell
Off the subject, but being a Lactation Consultant, I certainly don't mind that there IS infant formula. I have worked with babies who would have starved to death without it. It's the sneaky way Nestle markets their products. They used to go ... More
Ohhhh, that is disgusting!
From the other post, I thought Nestle formula may have had something harmful in it.
I think formula is a great idea - some babies would be in serious trouble without it.
I can't believe or more so understand how a company can do that... epecially when the 3rd world countries were doing fine breast feeding. Nestle has no morals!
I don't think there's any need for a company to get money by performing dirty tricks. From what I have seen, if a company is genuine, they naturally draw the sales in. It's just a shame some have to take the other option.

Damn, that is so sneaky.
I would be furious if my baby was being formula fed just cause the nurse felt it was easier.
04/09/2011
Woman China Woman China
Quote:
Originally posted by Ilya
Guys, about the shipping - international orders are going out either USPS or DHL, depending on the destination. We are currently working on minimizing the processing time of international orders in our warehouse and shipping them out as fast as ... More
Is this still going on?

For when I first started up at EF in 2010 (I think it was) all my parcels came via DHL to China, and now they are being shipped via USPS and China Post.

And let me just say, China Post is disgusting the way they deliver a parcel. The box arrives tattered, tape ripped off and loosely re-taped, corners open so that toys are hanging out the side. I cannot say anything or really complain to EF as it is not something EF has control over the way China Post chooses to deliver. I have mentioned it in passing when I was filling out a ticket for a recent parcel I've had shipped. The suggestion was, get gift wrapping. But then there is the issue of gift wrapped packages being torn open during a package inspection as it clears customs upon entering China.

The one parcel shipped via USPS and China Post that actually was decently delivered, was this most recent parcel that has FRAGILE stickers on it for it had lube inclosed.

When my parcels arrived via DHL I was so happy and thrilled with the packaging, the delivery and so much more. Because China has a lot of holidays, my mail lady is not always around to accept parcels so I contacted China DHL and asked them if I could do a pick up at their office, airport and even when I was in Guangzhou, DHL allowed me to come to the airport and pick it up from them there and not the city I live in. No problems!!! I went to them, handed over my passport and my Chinese ID and off I went home not being able to wait to open my parcel! The boxes received via DHL I have actually been able to reuse again to ship things abroad.

It is a little on the sad side that USPS and China Post seem to have such issues.

And then there is the issue of the actual delivery. I've received a few parcels from DHL, and they arrive here in the middle of the desert six to seven days after I received the email saying that my parcel had been shipped.

My past two parcels, granted, one was placed the day before Christmas and the other I think it was the day before New Years. So they were slow getting out. And because of the holidays, I get that. It was shipped,

January 4 electronic shipping info received/accepted Atlanta
January 5 Processed at sort facility Atlanta
January 8 arrived and processed Miami

And it is January 12 and my parcel is still in Miami.

I know it is now pretty much out of EF's hands as they've sent the parcel off for delivery, and this is a complaint I have made to China Post and of course, it falls on deaf ears. I spend an additional 25 to 40USD per delivery, I think using a little bit more tape, or slapping a fragile sticker on every international parcel should be something that become SOP when a parcel is shipped.

But this is my rant when it comes to postal services and shipping internationally.
01/12/2012
Shellz31 Shellz31
Why does it depend on the destination as to whether overseas packages go with DHL or snail mail?????
When Eden was in NJ, my packages came by DHL every single time. Then after the move they always come by slow ass usps. This is why I despised the merge with Librator and that company has left a bad taste in my mouth.
I know it's only a shipping method, but when ya go from receiving ya package in 5 days to then having to wait 2 and a half weeks - it's not pleasant.

I know it's not Eden slowing it down cause my orders get sent the next day which I'm thrilled with - very speedy.

I also know that any other items I buy from the US (from ebay) arrive in 7 - 9 days. So that tells me AU customs can't be holding the packages up that extra 8 days that usps takes.
I honestly don't believe the packages leave Miami when the system claims they do. Cause what kind of plane takes a week or so to get from Florida to AU?????
Must have a huge ass fuel tank and just extremely slowly chugs along or they do a world tour everytime I order...lol.
01/14/2012
Woman China Woman China
Update? My parcel is still in Miami.

I've spoken to a few other people who get things from EF internationally, and we've all the same complaint when it comes to USPS. I've submitted a ticket this morning asking if they can look into why a parcel is still in Miami a week after it's arrived.

I've sent emails to USPS and received nothing back.
01/14/2012
Woman China Woman China
Update... I sent off a message on Friday evening my time to the EF ticket people, and attempted to contact the USPS office.

My parcel was sent out January 04, and it is now sleep time January 23. And It's still not arrived.
01/23/2012
Total posts: 89
Unique posters: 26