I've got some points that are "pending" upon shipment - but all my recent orders have been shipped to me already and have arrived at my home. Is there anything I should do or someone specific I should contact?
Points in Limbo
Quote:
Open a support ticket and ask Megan to look into it. She is awesome
Originally posted by
Rin (aka Nire)
I've got some points that are "pending" upon shipment - but all my recent orders have been shipped to me already and have arrived at my home. Is there anything I should do or someone specific I should contact?
Jan 30, 8:33 pm
I have one still in limbo from a cancelled order. I also never got my money back, even though there is no hold on my banking statement. I sent in a support ticket, and they said it was my bank's issue, not theirs... but if that were the case, why do I still have pending points? Oh well. I'm over caring anymore.
Jan 30, 8:48 pm
Quote:
Oh yes, Megan is one of Eden's unsung heroes, in my opinion. She has taken care of things for me on four separate occasions, and is just great. Customer service is a tough job, and it is really nice to have someone like Megan to go to and know that she is going to do whatever she can to make it right.
Originally posted by
kendra30752
Strange. I've never heard of that before. I'd do what Ms. N said and open a support ticket. I'd also be sure to ask for the person Ms. N recommended because apparently she's had a good experience with her before. I'd def open a ticket at least
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Strange. I've never heard of that before. I'd do what Ms. N said and open a support ticket. I'd also be sure to ask for the person Ms. N recommended because apparently she's had a good experience with her before. I'd def open a ticket at least though!
Jan 31, 10:04 pm
Total posts:
8
Unique posters: 6
Unique posters: 6