Post Office Error -- Help!

ToyGeek ToyGeek
The tracking on my priority mail package, shipped on Monday, says it's out for delivery as of 9:44am this morning. As I stood in my driveway in the pouring rain, attempting to guarantee that I be the first one to the mailbox, I watched the postal carrier deliver a priority box of the expected size to my next door neighbor, while my own mailbox contained nothing but thin envelopes.

I am pretty positive that my next door neighbor has my box, but I'm too terrified to go ask for it. What if they've already opened it? I would die. I'm done ordering stuff on the Internet. Done. I know this isn't Eden's fault, but if anyone knows what I should do about this . . . just help!
10/06/2010
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Chilipepper Chilipepper
It is a felony to open mail (including packages) that do not have your name on it, so very likely they have not. (Unless you suspect your neighbors are total assholes.) If it does belong to you and they know your name, they will likely bring it over. If not, then they will take it to the post office to deal with it.

If you're positive it's your box over there, it would not hurt to go over and explain that you were expecting a package TODAY and wondered if they received it by mistake. Since the return address for EF is 'Web Merchants Inc.' there is NO indication of what it is from the outside.

Good luck.
10/06/2010
ToyGeek ToyGeek
And now the tracking says "We attempted to deliver your item at 3:17 pm on October 06, 2010 in [redacted by admin] and a notice was left."

I know this is not true because, as I mentioned, I was standing in the actual driveway watching for the delivery, despite the rain. I did my best to pretend I was doing something with my car, and not just staring at the delivery person like a freak, but I was in the driveway, so why would they leave a notice? And where?
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10/06/2010
Chilipepper Chilipepper
Contact the post office directly and inquire.
10/06/2010
Chilipepper Chilipepper
Sorry, double clicked.
10/06/2010
ToyGeek ToyGeek
ACK!! And now in my stress I just posted what I didn't want to post! Can someone delete this thread please?
10/06/2010
ToyGeek ToyGeek
I have now spoken to the post office. They claim I can pick up the package at the post office tomorrow by presenting the notice that was left at my door. Only, no notice was left at my door. So I guess I'm out my money. I'm also furious, embarrassed, and stressed out.
10/06/2010
Tori Rebel Tori Rebel
Quote:
Originally posted by ToyGeek
I have now spoken to the post office. They claim I can pick up the package at the post office tomorrow by presenting the notice that was left at my door. Only, no notice was left at my door. So I guess I'm out my money. I'm also furious, ... More
If they do in fact have the package at the post office, you won't be out your money. If you don't show up to claim it, it will be returned to the sender and I'm sure EF will either contact you and attempt to re-ship or refund the order. I've had it happen w/ amazon packages.

I'm surprised they're not giving you an option besides the notice to retrieve the package. Did you explain that there is no notice? If so, you may be able to show up with some sort of proof of residency (utility bill, etc.) to retrieve it.
10/06/2010
ToyGeek ToyGeek
Quote:
Originally posted by Tori Rebel
If they do in fact have the package at the post office, you won't be out your money. If you don't show up to claim it, it will be returned to the sender and I'm sure EF will either contact you and attempt to re-ship or refund the order. ... More
That's the only option they gave me on the telephone, and since they've already lied about leaving the notice, I'm not expecting this to go well. Also, I lack proof of residency because I'm an adult living with my parents, and my last name is not the same. And if I make too much fuss, they'll decide I must be up to something and they'll open the box.

No more mail order for me, ever again. I'll get toys on vacations, this is just too much stress and it's not worth the better prices at all.
10/06/2010
Kim! Kim!
Quote:
Originally posted by ToyGeek
That's the only option they gave me on the telephone, and since they've already lied about leaving the notice, I'm not expecting this to go well. Also, I lack proof of residency because I'm an adult living with my parents, and my ... More
You don't have any bills that go there? A credit card, cell phone, bank statement maybe even?
10/06/2010
ToyGeek ToyGeek
Quote:
Originally posted by Kim!
You don't have any bills that go there? A credit card, cell phone, bank statement maybe even?
I'm not sure how comfortable I'd be sharing my hospital or credit card bills with the post office clerk. Unfortunately I don't have a cell phone. I have a driver's license, and if they won't take that, then I guess that'll be the end of it.
10/06/2010
Kindred Kindred
Quote:
Originally posted by ToyGeek
I'm not sure how comfortable I'd be sharing my hospital or credit card bills with the post office clerk. Unfortunately I don't have a cell phone. I have a driver's license, and if they won't take that, then I guess that'll be the end of it.
They don't need to actually see your bill. They just need confirmation that you actually live at that address, thus using an official piece of mail.
10/06/2010
Tori Rebel Tori Rebel
Quote:
Originally posted by Kindred
They don't need to actually see your bill. They just need confirmation that you actually live at that address, thus using an official piece of mail.
Exactly, they don't need to see anything on the bill except that it's from a business entity (i.e. not a letter from a friend) and that your name and address are on it. They don't keep it or copy it or anything. They'll also take your name and address on a drivers license.

"And if I make too much fuss, they'll decide I must be up to something and they'll open the box."

This also won't happen. Unless a package is detected harmful (yellow cake uranium, that kind of thing), they cannot and will not open your package. It would cost them their job and they know that. Not to mention, this is not the first time they've seen a package that's from a non-descript named company, most likely containing adult goods. It's a daily thing - my own post offices has several adult businesses with addresses through it, including my own PO box and things occasionally come to my 'business name'. One of the workers once asked if it was a business name, and quite maturely and out of genuine curiosity, asked the nature of the business. I told her I ran a fetish business (I didn't have to answer her, I chose to, I'm not shy ) and she didn't even blink. They see it every single day.
10/06/2010
ToyGeek ToyGeek
Quote:
Originally posted by Tori Rebel
Exactly, they don't need to see anything on the bill except that it's from a business entity (i.e. not a letter from a friend) and that your name and address are on it. They don't keep it or copy it or anything. They'll also take ... More
Twice, when the contents of the box were completely harmless (and not even adult in nature), the post office has opened my packages, and my complaints were ignored. I'd share both stories, only I shared both stories under my real name in an online blog and don't wish to connect this screen name to that blog.

They can and will open any package if they have "reasonable suspicion" that the contents could be illegal. And they are the ones who define reasonable suspicion.

So between those experiences, and the stress of buying something of this nature, and my usually socially awkward inability to deal with people, I'm pretty worked up about what might happen when I go to retrieve this package.

I seem to have extraordinarily bad luck with mail order anyway -- when I ordered something from Babeland last year, FedEx lost the package. The first order I ever received from Eden arrived in a damaged box and caused grief (thank God it was the Tentacle and I could pass it off as a display piece), and a seller I tried on Amazon ripped me off and sent a cheap pocket rocket when I'd ordered something high end.

In summary, I'm done trying to order online. Losing money is bad enough, but I can't deal with getting sick from the stress of it. Every time the phone has rung in the last few hours I've jumped out of my skin. No more.
10/06/2010
ScottA ScottA
Sounds like you have one of the post offices where the postmaster is a cretin. It happens - I know someone with one. Most are good.

Does your driver's license/ID card have your name, address and a picture on it? That should be good enough, right? It says "I am this person" much more than a mere addressed envelope.

You could ask the mail carrier tomorrow as well.
10/06/2010
B8trDude B8trDude
Ugh! I hope things go well for you.
10/07/2010
Love Buzz Love Buzz
Maybe Im a bit dense and don't really understand how things work in the US - but I think they failed to deliver it because you were in the driveway or out the front rather than opening the door when they knocked.

The post office might've just told you to bring the slip in because that's the normal way missed deliveries are picked up, But I can't omagine they would want or need anything more than your drivers licence to proove you are in fact the owner of the parcel.

Sucks to hear you have had such bad experiences in the past with having items delivered & having them opened. I know post offices and such can look at packages if they think they might be dangerous, but even if only for their own personal safety usually they first look at packages via x ray (that way they dont blow themselves up if it is a bomb) - So I can understand how violated you must feel by having previous packages opened.

All of my packages have arrived extremely fast & in perfect condition from Eden and I live on the opposite side of the world. My only drama is that they often get delivered by my own father. Yep my dad delivers my sex toys to me lol. Most people who deal with mail & deliveries really couldn't give a crap what you are having delivered, just that they get it to you.

I hope that it will all be sorted when you go to the post office in person, Im sure it will all go fine, let us know how you go
10/07/2010
DeliciousSurprise DeliciousSurprise
I've had that happen; it's not that big of a deal. If you go in and say that you have this tracking number (write down the tracking number and provide it to them) and it states that the delivery was missed they shouldn't be big jerks about it.

USPS often delivers in two waves: the first wave is your mail, and small envelopes and packages, the second is boxes and larger things, so it's entirely possible that they DID attempt delivery and you just weren't there to get it. As for the notices? Well. The thing is that mailpersons are regular people, just like you are, and sometimes they're stressed or too busy or aren't paying attention and it's possible that they just forgot to leave a slip.

Just remember to be polite and not go off ranting and raving about how much they suck and about how they're all liars and it should all be fine. Besides, if they did open the package, that's okay--you didn't purchase anything illegal or immoral.
10/07/2010
ToyGeek ToyGeek
In case anyone was wondering, I did eventually get my hands on the package, although the post office reached epic levels of bumbling in its delivery. They went for the hat trick of bad delivery -- after I drove down there to discover they did not have it at the post office as the tracking indicated, I found the box, damaged and torn open, hanging from my next door neighbor's front door in one of those post office bags that say "your package is important to us" all over it.

Fortunately, the neighbor in question was out of town, so I snagged my package without him ever knowing.

To answer the question of whether my being outdoors affected the delivery -- only if she specifically decided to avoid me. She would have had to walk past me up the driveway to ring the bell or knock, which she did not do, because she didn't get out of her vehicle, at least at my house.

As for the suggestions above -- thanks. And just so everyone knows, this is an ongoing battle with the post office, and the behavior is not limited to toys, or to me as a customer. The post office is widely hated throughout our town, and many folks have post office boxes in a neighboring county as a result. One of my neighbors once found a missing Christmas package in her back garden, when the snow melted in the spring. So it's not just me, I swear.
10/21/2010
Blinker Blinker
Um...since you were waiting outside in the rain for the package already, why didn't you meet the mailman to get the package? This could have all been avoided, and certainly going over to your neighbor's to get your package would have been easier than going through all of this.

Regardless, I'm glad you finally got your package after a Stephen King-esque series of unfortunate events.
10/21/2010
ToyGeek ToyGeek
Quote:
Originally posted by Blinker
Um...since you were waiting outside in the rain for the package already, why didn't you meet the mailman to get the package? This could have all been avoided, and certainly going over to your neighbor's to get your package would have been ... More
The neighbor who got the delivery must have had their own package of an unfortunately similar size, and my own paranoia didn't kick in until after she'd delivered to that house and then driven past my own. It was the neighbor on the other side who eventually got it, a couple of days later.

The delivery person never made any attempt to deliver anything to my home. In fact, I'm having practically the exact same issue with them regarding a novel I ordered -- it came priority mail from amazon with a delivery date of 10/15, and I still don't have it. The tracking on that one indicates that it has been scanned in at our post office multiple times.

In the meantime, UPS delivered here today without a hitch. I'm sticking with UPS forever.
10/21/2010
Total posts: 21
Unique posters: 10