Recognizing Great EF Staffers

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Recognizing Great EF Staffers

Pete's Princess Pete's Princess
Another post about EF Staff brought this to mind. Has an EF staffer done a great job or gone above and beyond for you? If so, now is your chance to let them know.
04/11/2013
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snowminx snowminx
Or, you know, just saying it on their wall or pm since most staff prob won't see this.....Also they are getting paid to work, do you thank your boss also? Your teachers? The police and firemen that risk their lives everyday? When's the last time you thanked them for their work?
04/11/2013
js250 js250
Everyone I have dealt with so far has been very friendly and helpful!! Great job guys!!
04/11/2013
Zombirella Zombirella
Quote:
Originally posted by snowminx
Or, you know, just saying it on their wall or pm since most staff prob won't see this.....Also they are getting paid to work, do you thank your boss also? Your teachers? The police and firemen that risk their lives everyday? When's the last ...
Not trying to be mean, but that was a bit harsh and I really don't understand the reason for saying it.
We all get paid to do our jobs, and most people, at times, have gone out of their way to do something more for a customer and it's nice to be recognized for it.
At each job I've had, there have been many instances were I felt I did more than I had to just because I either wanted to turn an angry customer into a happy one, that person was very pleasant to me, or I was just in a good mood and felt like doing MORE than I really had to do. I did that a lot at the cable company because I saw a lot of accounts where people were paying too much and I knew I had a package to put them in, or was able to downgrade someone and save them money because they really weren't using services that they were paying for. And while I did it because I'm just that type of person and not doing it to gain brownie points from the higher ups, it's nice to be told how thankful someone is for your help or that you're doing a great job. Some jobs, you put up with a BUNCH of crap. Like my former position with a cable company. A majority of people were rude to me. It was nice to be told I was appreciated by an irate customer when I was able to help them out, or just by a customer calling in to pay their bill and I say "Oh hey, I noticed you're paying this, but I have a promotion I can put you in, or I have a promotion that will lower your bill by adding phone (because many of their promotions actually did if you got a land line) and those people were happy that I actually helped them when they didn't call in to complain, just to pay or ask a question.

We all like reassurance and to be told we're appreciated or doing a good job. We like to know when we've helped someone. There's nothing wrong with that.

As far as "thanking your boss", I'm not sure what this really meant either. I don't know anyone that would go up to their boss and just say thanks for paying me to work. But I have had a boss that did something nice for me that they didn't have to and I did thank them. Kindness and good deeds deserve to be recognized regardless if you're being paid or not, or what your position is.
04/12/2013
Ansley Ansley
Quote:
Originally posted by Zombirella
Not trying to be mean, but that was a bit harsh and I really don't understand the reason for saying it.
We all get paid to do our jobs, and most people, at times, have gone out of their way to do something more for a customer and it's nice ...
Thank you for posting this.

The admins don't hear thank you nearly enough and they definitely are an amazing group of people who are not only kind and caring but are original community members who helped shape and design Eden into what it is today.
04/12/2013
Zombirella Zombirella
Quote:
Originally posted by Ansley
Thank you for posting this.

The admins don't hear thank you nearly enough and they definitely are an amazing group of people who are not only kind and caring but are original community members who helped shape and design Eden into what it ...
I think the employees here mostly do go out of their way to make sure each person has a good experience here. I've never encountered a rude employee from Eden. And compared to other sites like this, this one has the best support and customer service. I'm not just saying that either. They make you feel like they actually care when you have a question or an issue with an order or product. There's plenty of places that don't care how obvious it is that they don't care about the customer. Even if they don't, it's good business to at least pretend!

I always thank someone here when I inquire about something, but I was just raised to do so, even for the smallest things or the "things they get paid to do". But again, I've experienced someone going above and beyond for me here, just as I have a police officer or the waitress at the restaurant last weekend. No matter the job, people deserve to be complimented for doing something extra that they didn't HAVE to do.
04/12/2013
Gary Gary
Thank you for the post. Most of the people that I have worked with over the years at Eden, have went so far above and beyond for this community. I know that its usually not very obvious what we are doing or why, but we are always here doing it, and we all invest our own time when the clock run out. That being said, our greatest joy is seeing everyone talking, being helpful and courteous to each other, and just enjoying the community and the Eden programs.

I personally would also like to thank all of you. You guys have been so great lately. You have all been very patient, very understanding, and very helpful to each other and with us. And this has made all of the changes we are going through right now so much easier for us, and all of you.
04/12/2013
Lildrummrgurl7 Lildrummrgurl7
I've never encountered an employee on Eden that I didn't have a pleasant experience with. Even customer service is fantastic! I feel customer service here doesn't receive nearly enough recognition.

Of course, the admins we see regularly on the forums are pretty damn great as well.

Basically, I just love EF and everyone who makes it possible. This site has made so many things possible for me and has been my little piece of enjoyment on hectic days that would otherwise make me lose my sanity.
04/12/2013
PeaceToTheMiddleEast PeaceToTheMiddleEast
Quote:
Originally posted by Zombirella
Not trying to be mean, but that was a bit harsh and I really don't understand the reason for saying it.
We all get paid to do our jobs, and most people, at times, have gone out of their way to do something more for a customer and it's nice ...
Thank you for posting this sweetie. I could have not said it better myself.

This was just plain rude.
04/12/2013
PeaceToTheMiddleEast PeaceToTheMiddleEast
I have dealt with all of them in one way or another and they have always got back too me with what I needed help on.

Thank you so much for all you do for us here.
04/12/2013
Ms. N Ms. N
I tell everyone that Megan in customer service is the best. She has helped me out time and time again. She is super awesome!
04/12/2013
SMichelle SMichelle
JR has always been really helpful when I need assistance with anything.
Carrie Ann has also been super helpful to me lately.

The rest of them all rock, too, of course!
04/12/2013
PropertyOfPotter PropertyOfPotter
Carrie Ann is absolutely amazing and always impresses me with her dedication, how quickly she responds, and how genuinely kind she is. She does SO MUCH around here, and has taken on even more lately with so much going on. She just blows me away!

I know that a lot goes on behind the scenes as well, and I appreciate everything that goes unseen. I imagine that these changes haven't been easy, but I appreciate everyone who's working at making this community function well for everyone!

I, too, have noticed very little negativity around the site and have been both impressed and surprised by it! This is what true community is all about, coming together and working through it all with patience and understanding. Everyone here is just so awesome!
04/12/2013
Munko Munko
I quite enjoy the community here and behind any successful community is a great admin team! I do think the admins here go above and beyond...I haven't been around enough to specifically really name anyone individually. But the fact alone that they involve the community so much in decisions and the goings-on is wonderful. Not many places do that. Having been in an admin type role for other online communities, I know the backlash often received by admin teams, especially when changes or major decisions are made can be quite strong. So to see so much effort put into ensuring the community is kept in the loop and involved, despite the negativity that may come of it, is an amazing thing!
04/12/2013
indiglo indiglo
They really are the best, aren't they? Of course they're paid to do their jobs, but they don't have to be so friendly, prompt, kind and helpful - they could just stick to the bare minimum, but they don't!

Thanks guys! You all rock!!
04/12/2013
wetone123 wetone123
Each and every staff member and customer service rep I've had occasion to need or have social intercourse with on Eden has been OUTSTANDING! They have gone out of their way to help, inform, teach, and satisfy my every need. Thank you all for the intensity of your service. It's a great team...that's why Eden is a winner.
04/13/2013
Total posts: 16
Unique posters: 14