I went through a lot of calling and support tickets. I had a few issues with customer service, because my order was sent out much much later than it stated it would be and then when I got the wrong item, I was told I'd have to wait to receive a shipping label (and when I finally got it ten days later in the mail--and I only live three states away!--it says I owe money on the new item because I'd used a code that I guess expired?).
Anyway, after a lot of talking back and forth about how I couldn't make it to the Post Office during business hours and the package was too large to fit in the overnight drop-off...they said I could keep the item and they'd send me the correct one AND refund my account.
So far it's been several days and I don't have any refund, and I received the new item already....and it's incorrect again! I am really sad and turned off.
I loved the EF community and the wonderful resources and people and articles and reviews and points. But I'm bummed because I don't want two items I didn't want in the first place, and I want the one I ordered. It wasn't cheap! At all! And I don't feel like I should buy packing tape, get a box, ship it out, wait several more days for it to arrive to EF headquarters, and finally wait for them to process and send the order out once more.
And my refund, too, would be great at this point--paid with a credit card, not sure how long it takes?
Overall a really sad experience, and I hope it is resolved? It was super super cool of them to offer to send me the correc item and keep the wrong one too, and refund me (!!!!), but now I am soured because I still don't have the right item and it's been since the beginning of the month.
Anyway, if anyone else experienced stuff like this, please let me know! I wonder if the move affected a lot of orders? Seems hard to make the mistake twice though! Thanks again. Sorry if it seems ranty. I really think it was eventually handled with awesome service, I just don't know where the refund is or if I'll ever get the correct product, you know?