#AskEden - What do you do when your package hasn't arrived?

CRAZYSEXYONE CRAZYSEXYONE
What do you do when your review package does not come when it says it should come? The order status says the package should be here on June 1 and now it is June 5 going on the 6th?
06/05/2012
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deltalima deltalima
Quote:
Originally posted by CRAZYSEXYONE
What do you do when your review package does not come when it says it should come? The order status says the package should be here on June 1 and now it is June 5 going on the 6th?
I freak out. Did you check with the shipping carrier?
06/05/2012
nanamondoute nanamondoute
Yeah, check the tracking and see what has happened. See that it was actually delivered to you -- if not, call the post office and see?
06/06/2012
Beck Beck
Packages can have a 3-5 delay on them because UPS or USPS holds the right to reserve your package if they want to. So, you might not even be able to get a hold of anyone about it. Submit a support ticket if it hasn't arrived today. Then you will be told what I said above. And they'll wait out to see if you still get your box. If not, then EF sends your package to you all over again. They are awesome! I even had items show up a over a week after the 3-5 delay. I had already received my replacement box. EF will send you a shipping label to return these, if that happens too.

I see your past the 3-5 day hold though. Definitely submit a support ticket. They will take care of everything.
06/06/2012
AskEden AskEden
Quote:
Originally posted by Beck
Packages can have a 3-5 delay on them because UPS or USPS holds the right to reserve your package if they want to. So, you might not even be able to get a hold of anyone about it. Submit a support ticket if it hasn't arrived today. Then you will ... More
Perfect answer Beck!

#AskEden
06/06/2012
amazon amazon
That late, I'd start looking to the carrier and the Eden. Two or three days, check the tracking info (if available) and just wait.
06/06/2012
Dixiemomma Dixiemomma
Yes that happened to me once, my package apparently kept getting put on the wrong truck lol we tracked it as it toured the USA and took the vacation i always wanted haha it did finally make it up i would submit a ticket and let EF see if they can locate it
06/06/2012
CRAZYSEXYONE CRAZYSEXYONE
Quote:
Originally posted by deltalima
I freak out. Did you check with the shipping carrier?
yeah the post office is no help it it came like three days later
06/11/2012
CRAZYSEXYONE CRAZYSEXYONE
Quote:
Originally posted by nanamondoute
Yeah, check the tracking and see what has happened. See that it was actually delivered to you -- if not, call the post office and see?
yeah they didn't change it on the web till the day after they delivered it not liking the this think i am going to spend the extra couple bucks to get it by ups
06/11/2012
CRAZYSEXYONE CRAZYSEXYONE
Quote:
Originally posted by Beck
Packages can have a 3-5 delay on them because UPS or USPS holds the right to reserve your package if they want to. So, you might not even be able to get a hold of anyone about it. Submit a support ticket if it hasn't arrived today. Then you will ... More
Thanks did not know that, i will keep that in mind if it happens again, my post office sucks bad the sad thing about it is that my mail lady is family...lol and i still don't get all my mail on time...lol it cam on the 8th i think
06/11/2012
CRAZYSEXYONE CRAZYSEXYONE
Quote:
Originally posted by amazon
That late, I'd start looking to the carrier and the Eden. Two or three days, check the tracking info (if available) and just wait.
thats what i did thanks
06/11/2012
CRAZYSEXYONE CRAZYSEXYONE
Quote:
Originally posted by Dixiemomma
Yes that happened to me once, my package apparently kept getting put on the wrong truck lol we tracked it as it toured the USA and took the vacation i always wanted haha it did finally make it up i would submit a ticket and let EF see if they can ... More
thanks
06/11/2012
Total posts: 12
Unique posters: 7