Originally posted by
You have the facts. Those people are no longer here and at the end of the day that's all that really matters. The why does not change things nor will it reverse the decisions made. The positions will be consolidated and most likely filled locally.
Stormy, It is not about facts, but about an owner's responsibility to handle business on HIS website. Eden Fantasys is HIS business and RESPONSIBILITY. When you own a business--you are responsible for EVERY aspect of the business--ESPECIALLY the customers!!! It literally costs more money to earn new customers than it does to keep your loyal ones.
As a member of the local chapter of the Small Business Association --I am very well educated in the cost per customer vs. potential customer. Especially when there will be negative connotations about the business made by whomever feels abused or unsatisfied with a low level of service from the company. Many of the members are trying to remind people that EF is a business--so...it should act like a business.
At the end of the day--Fred or Thomas--needs to handle the responsibilities of good customer service and needs to get down to business.
You are doing a good job of dealing with what you can handle--but there is way too much for one person to do, especially on damage control.