#Ask Eden--When will we hear from Fred regarding the recent and future changes on Eden?

js250 js250
I think it would be very informative and more comforting to the members to hear from the owner of the company regarding the recent and future changes on EF. Many members are scared and confused about the changes and as the business owner, I feel that if he could post a discussion and give up the facts, it would relieve much of the speculation and panic on the site.

Stormy--you stated you were going to talk to him about other aspects of the site, could you please suggest that he let the members know the recent changes' effects for the site? It would greatly help to calm down the angst and concern on the forums!!!
05/15/2013
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Llewey Llewey
Quote:
Originally posted by js250
I think it would be very informative and more comforting to the members to hear from the owner of the company regarding the recent and future changes on EF. Many members are scared and confused about the changes and as the business owner, I feel that ... More
I'll gladly redact anything I said if I can get some sure answers. I agree -- I'd really appreciate hearing the founder's input.
05/15/2013
Ansley Ansley
You have the facts. Those people are no longer here and at the end of the day that's all that really matters. The why does not change things nor will it reverse the decisions made. The positions will be consolidated and most likely filled locally.
05/15/2013
Llewey Llewey
Quote:
Originally posted by Ansley
You have the facts. Those people are no longer here and at the end of the day that's all that really matters. The why does not change things nor will it reverse the decisions made. The positions will be consolidated and most likely filled locally.
I don't have the facts, and I don't think the community does either. We have the bare minimum of knowledge: that, for some reason, all of the administrators have been suddenly and immediately removed from their positions. The problem of the positions not being set to be filled in immediately after the admins' departures is very strange, and I think the community deserves an explanation for these extremely jarring changes.

I would say "The ends don't justify the means," but we don't even know what the means are. The "why" changes the context in which to view Eden's administration; it provides an avenue for each member to decide for their self how to appropriate respond to these changes. The editors have been suffering from what has basically in the last few days become complete chaos in the Task Market. The community deserves some elaboration.
05/15/2013
FieryRed FieryRed
Quote:
Originally posted by Llewey
I don't have the facts, and I don't think the community does either. We have the bare minimum of knowledge: that, for some reason, all of the administrators have been suddenly and immediately removed from their positions. The problem of the ... More
I have to agree with Llewey here. I'm fairly new to this community, and was just starting to become familiar and comfortable with the administration staff. The reason for their sudden removal DOES matter to me, and I'm sure to pretty much every other member of this community, whether they'll speak up about it or not. Because those people are the main personalities we've dealt with, they are the "face of Eden" to us; how are we to know whether it is worth our while, or even morally acceptable, to continue to contribute our time and effort to this community if we don't know why nearly all of our contacts with the company have suddenly disappeared?
05/17/2013
js250 js250
Quote:
Originally posted by Ansley
You have the facts. Those people are no longer here and at the end of the day that's all that really matters. The why does not change things nor will it reverse the decisions made. The positions will be consolidated and most likely filled locally.
Stormy, It is not about facts, but about an owner's responsibility to handle business on HIS website. Eden Fantasys is HIS business and RESPONSIBILITY. When you own a business--you are responsible for EVERY aspect of the business--ESPECIALLY the customers!!! It literally costs more money to earn new customers than it does to keep your loyal ones.

As a member of the local chapter of the Small Business Association --I am very well educated in the cost per customer vs. potential customer. Especially when there will be negative connotations about the business made by whomever feels abused or unsatisfied with a low level of service from the company. Many of the members are trying to remind people that EF is a business--so...it should act like a business.

At the end of the day--Fred or Thomas--needs to handle the responsibilities of good customer service and needs to get down to business.

You are doing a good job of dealing with what you can handle--but there is way too much for one person to do, especially on damage control.
05/17/2013
Suzie Woozie Suzie Woozie
Quote:
Originally posted by js250
Stormy, It is not about facts, but about an owner's responsibility to handle business on HIS website. Eden Fantasys is HIS business and RESPONSIBILITY. When you own a business--you are responsible for EVERY aspect of the business--ESPECIALLY the ... More
I haven't been here long at all, although I've 'lurked' on EF for a while after having the site recommended to me. I jumped in with both feet and wrote a few reviews. But after browsing the forum side of things (which isn't exactly well signposted for new members), a lot of what I've witnessed over the last day or two is an impending implosion on the website with no input from the owner.

Throw in the fact that it's now about 27 hours since I submitted my first EF order and it still hasn't shipped, and I'll say here and now that this place isn't looking very attractive to a new member right now.
05/17/2013
Total posts: 7
Unique posters: 5