Testing Toys Before Shipment?

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Testing Toys Before Shipment?

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Contributor: lexical lexical
Hi there! One of my students asked a great question today, which I did not have the answer to.

Most physical toy stores, including the one I work at, offer to test the product out and make sure it runs before sending it home with you. Does EF test its battery operated/rechargeable toys before shipping them out to customers/reviewers?

Thanks!
08/21/2011
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Contributor: Dawn (Lilac Distraction) Dawn (Lilac Distraction)
Quote:
Originally posted by lexical
Hi there! One of my students asked a great question today, which I did not have the answer to.

Most physical toy stores, including the one I work at, offer to test the product out and make sure it runs before sending it home with you. Does ... more
Hmm. You know, my store doesn't really do this unless people ask. I really don't like putting my hands on toys that people are going to take home. However, we do sell them batteries and I show them how to put them in if they ask. Maybe this is something I should start doing for people.

I really don't think EF tests the toys. I think that would be too much for them to do for each order and it would make the ordering process that much longer. It may be why they have awesome customer service and return options. I'd much rather get something quickly and be able to return it if it didn't work than have it tested there.
08/21/2011
Contributor: I'll Miss You EF :( I'll Miss You EF :(
I feel like it would be difficult to test toys.
That is something that I'd expect more in an adult shop. You walk in, get shown how to use the toy and take it home. That is a little bit different than buying online.
08/21/2011
Contributor: lexical lexical
Quote:
Originally posted by Dawn (Lilac Distraction)
Hmm. You know, my store doesn't really do this unless people ask. I really don't like putting my hands on toys that people are going to take home. However, we do sell them batteries and I show them how to put them in if they ask. Maybe this ... more
We always offer to make sure it functions before they take it home and if they say yes, we always make sure that it's okay with them if we touch the toy or if they'd prefer to do it themselves. I think it's a good idea. I know I've caught a few non-functioning ones in the past, as well as finding out that some people don't have a clue how to insert the batteries or charge the toy! It saves people the trouble of calling to ask for help or having to return to the store.
08/21/2011
Contributor: Coralbell Coralbell
Many of the toys I've received from EF came in sealed packaging, which means that no one touched them after they left the factory.
08/21/2011
Contributor: Owl Identified Owl Identified
Edenfantasys doesn't battery test like smaller brick and mortar stores do, as far as I know, because they process so many orders daily. However, they do have the support ticket system which allows you to return or exchange faulty items even if they have been used.
08/21/2011
Contributor: Yaoi Pervette (deleted) Yaoi Pervette (deleted)
Quote:
Originally posted by Owl Identified
Edenfantasys doesn't battery test like smaller brick and mortar stores do, as far as I know, because they process so many orders daily. However, they do have the support ticket system which allows you to return or exchange faulty items even if ... more
Your post actually sheds some light as to why brick and mortar stores will offer to insert the batteries and test the toy for you: they don't generally accept returns for health reasons.

My husband and I bought a set of vibrating anal beads. We let the employee install the included set of batteries for us and make sure it functioned. I am going to clean it before use, so I don't mind allowing the employee to make it sure it works before I take it home.
08/21/2011
Contributor: TitsMcScandal TitsMcScandal
Because of their return policy I doubt they do, but I know two local stores around me do the battery test before you leave the store.
08/22/2011
Contributor: Beaners Beaners
I haven't ever bought anything from my local store that had any moving or vibrating parts, but I'm sure that if I asked them to for risk of them not taking it back if I get it home and something is defective with it, they wouldn't mind.
09/01/2011
Contributor: geliebt geliebt
Eden has an awesome return/exchange policy of course, so if you get something faulty it will be no trouble to replace it I think it would be a bit of a chore to test each toy before shipping, I'm sure Eden has plenty of orders to fill!
11/23/2011
Contributor: ExesandOhs ExesandOhs
I would rather my things were not tested to be honest. If it doesn't work I want to be able to return it though.
03/28/2012
Contributor: Intrigued Intrigued
Quote:
Originally posted by geliebt
Eden has an awesome return/exchange policy of course, so if you get something faulty it will be no trouble to replace it I think it would be a bit of a chore to test each toy before shipping, I'm sure Eden has plenty of orders to fill!
I agree. Even random testing would be time consuming.
03/29/2012
Contributor: hro789 hro789
Quote:
Originally posted by lexical
Hi there! One of my students asked a great question today, which I did not have the answer to.

Most physical toy stores, including the one I work at, offer to test the product out and make sure it runs before sending it home with you. Does ... more
i doubt that they really test them it is probably left to the manufacture.
05/21/2012