Thus far, we have been very pleased with Eden's shipping, especially the FREE shipping.
Our orders have always been packaged discreetly and they always arrive in a timely manner. Always. (Excluding back ordered items) In fact, we normally receive both our UPS and USPS priority orders within 3 business days. Surepost orders add a day or two, depending on when I submit the order.
Our orders have always been packaged with adequate packing to protect the contents. We have never received any leaking bottles or broken products what-so-ever. It sounds like we have been very lucky so far.
I am not a fan of this switch to envelopes, but I understand that it may be suitable for some orders. I hope Eden is able to resolve these kinks pretty quickly.