Unsafe Shipping, Watch Out Guys

surreptitious surreptitious
Quote:
Originally posted by Ansley
I know everyone is concerned and I truly appreciate it, but I can handle it. It's harder for me to chase it down in the forum, that's all. So yeah, Ilya and I talked and everything should be sorted out now. I mean it's totally cool if ... More
I just got an order today that came in a bag, and came back to report that it made it here perfectly fine and that I actually like the use of bags for lingerie (though I can definitely say that I'm glad liquids and glass will not be shipped in them). I definitely don't need a massive cardboard box when picking up costumes, and this saves my partner from having to wrestle with the recycling bin. =)

Glad to see that you've already gotten this taken care of, Stormy! Thanks!
05/30/2013
Ansley Ansley
Quote:
Originally posted by surreptitious
I just got an order today that came in a bag, and came back to report that it made it here perfectly fine and that I actually like the use of bags for lingerie (though I can definitely say that I'm glad liquids and glass will not be shipped in ... More
You're welcome and I had an order that shipped in a bag, a toy and a piece of lingerie and everything got here just fine.

I get sick of having to break down boxes and fold packing paper to store for future use. I have four boxes in the corner now that need to be broken down and taken out from various online orders. It's fun....not.
05/30/2013
Airen Wolf Airen Wolf
The shipping department makes the decision if a product can be safely shipped in a slip package or needs a hard side box. So long as things arrive in good shape they've done their job...if not send it back and the procedure will change.
05/30/2013
El-Jaro El-Jaro
Yeah, I'm sure it was a cost-cutting thing that was in the best intentions. Shipping anything is just so dang expensive!

Good thing you can always return items that are broken, damaged, open, on fire, etc.
05/30/2013
GONE! GONE!
Quote:
Originally posted by El-Jaro
Yeah, I'm sure it was a cost-cutting thing that was in the best intentions. Shipping anything is just so dang expensive!

Good thing you can always return items that are broken, damaged, open, on fire, etc.
Thing is, no one wants to go through the hassle of getting items replaced and waiting for them to be back in stock to be replaced when they could have been shipped in such a way that they wouldn't have been broken in the first place.

It doesn't save a company any money to ship things in a way that has a high risk of the contents needing to be returned. A buck saved in the moment won't help if multiple expensive items get damaged.
05/30/2013
SMichelle SMichelle
Quote:
Originally posted by GONE!
Thing is, no one wants to go through the hassle of getting items replaced and waiting for them to be back in stock to be replaced when they could have been shipped in such a way that they wouldn't have been broken in the first place.

It ... More
I agree that it doesn't exactly save costs to ship items in a way that doesn't exactly protect what's being shipped.

If I were a new customer and I had received a package that was shipped in this manner, I doubt I would ever return. So, the company could potentially lose out on business by shipping things in an inferior manner. As I am NOT a new customer, I know that this isn't the way that Eden usually ships... or at least used to ship.

Let's not forget the cost of replacing items, as well...
05/30/2013
VeganChick (is Gone) VeganChick (is Gone)
Quote:
Originally posted by Ansley
I know everyone is concerned and I truly appreciate it, but I can handle it. It's harder for me to chase it down in the forum, that's all. So yeah, Ilya and I talked and everything should be sorted out now. I mean it's totally cool if ... More
I still don't think it is right to ship boxed toys in bags. They can get crushed, and if the bag gets ripped then there goes the discreet packaging. Clothes are probably fine, but anything other than that should go in a box.
05/30/2013
Woman China Woman China
Quote:
Originally posted by Ansley
If it's liquid or glass, yes.
What happens if I receive my items in a bag, and the bag has been ripped open and is not longer discreet? Or I receive the bag with no items in it?

These are situations that have happened to me in the past year when I have been shipped items from various companies, friends and family in bags. So it really does effect me on how items will be sent.
05/30/2013
SMichelle SMichelle
Quote:
Originally posted by Woman China
What happens if I receive my items in a bag, and the bag has been ripped open and is not longer discreet? Or I receive the bag with no items in it?

These are situations that have happened to me in the past year when I have been shipped items ... More
The discretion issue is a huge concern for me. These envelopes/bags are soooo easily torn. More so than a box, anyway. If EF switches to using these envelopes, then they can no longer guarantee discretion -- which is a deal breaker for me.
05/30/2013
RonLee RonLee
Sad, very sad.
05/30/2013
Vanille Vanille
Yikes! This makes me weary to make any orders containing glass/liquid and go pick them up in person...elsewhere.
05/30/2013
Woman China Woman China
Quote:
Originally posted by Woman China
What happens if I receive my items in a bag, and the bag has been ripped open and is not longer discreet? Or I receive the bag with no items in it?

These are situations that have happened to me in the past year when I have been shipped items ... More
Hummm.... possible solution...

How much do we need to order to continue to get shipments in the boxes?

Or should we just include a liquid or a glass toy to get a box?
05/30/2013
VeganChick (is Gone) VeganChick (is Gone)
Quote:
Originally posted by SMichelle
The discretion issue is a huge concern for me. These envelopes/bags are soooo easily torn. More so than a box, anyway. If EF switches to using these envelopes, then they can no longer guarantee discretion -- which is a deal breaker for me.
I agree completely. Plus, the bags do not provide protection and toy boxes become crushed and damaged.

I received a package today with two glass dildos from SSA glass (meaning they just came in thin bubble wrap and velvet bags), a small boxed vibrator, boxed steel balls, and Eden wipes. This was all crammed into one of the same bags that Gold Lion originally pictured. Everything was okay, but the boxes had some dents. I don't appreciate all these items being shoved into an envelope together. It could have easily torn and there goes the discretion. If they don't want to ship properly then they should just have the customers pay the shipping.

I hope my next order that I placed last night does not arrive like this.
05/30/2013
SMichelle SMichelle
Quote:
Originally posted by VeganChick (is Gone)
I agree completely. Plus, the bags do not provide protection and toy boxes become crushed and damaged.

I received a package today with two glass dildos from SSA glass (meaning they just came in thin bubble wrap and velvet bags), a small boxed ... More
So it seems this improper and inferior method of shipping is standard practice now. I can't afford to risk my privacy by ordering anything from here until EF does something about the way they're shipping.

The envelopes are okay for clothing, but nothing else, in my opinion.
05/30/2013
Woman China Woman China
Quote:
Originally posted by SMichelle
The discretion issue is a huge concern for me. These envelopes/bags are soooo easily torn. More so than a box, anyway. If EF switches to using these envelopes, then they can no longer guarantee discretion -- which is a deal breaker for me.
Reminds me of the time I ordered from EF and I got the box with The Hoss (big, black monster cock- as big as my arm) hanging out the side of the box. When I spoke to the customer service rep about it, all I got was a "sorry that happened to you but you can pay an extra 5 dollars for gift wrap with your parcels".

In some ways I am glad that we are getting items in bags for when I get my package, I can easily just toss it into my purse.

But I am also worried. I know when I ordered the vr2, the Opus, and various other toys, the toys came out of their boxes and were rolling around freely in the package box. Not so bad in the package itself, but in a bag they can get damaged easily if they get squashed. And does a "bruised" (you know, like an indentation on the silicone?) toy mean it is defective?

And if I have to return something to EF, can I just put the toy in a shipping bag or envelope to return it?

I know these are a lot of "what if" problems, and I am not trying to sound negative about this current situation with bags, but I am just curious and feel more comfortable knowing the possibilities of my options if/when something happens.
05/30/2013
melissa1973 melissa1973
My last order was last week and my items all came in the usual cardboard box. maybe they're trying out new shipping methods.
05/30/2013
SMichelle SMichelle
Quote:
Originally posted by Woman China
Reminds me of the time I ordered from EF and I got the box with The Hoss (big, black monster cock- as big as my arm) hanging out the side of the box. When I spoke to the customer service rep about it, all I got was a "sorry that happened to you ... More
Whoa.. the toy was hanging out of the box? WOW.
05/30/2013
Woman China Woman China
Quote:
Originally posted by SMichelle
Whoa.. the toy was hanging out of the box? WOW.
Please understand, that quite a few of my shipping complaints are not EF's fault. It is customs. My parcels have to clear USA customs and China customs too. Many times, it is USPS and China Post to blame.

This I do understand... but my requests to add extra tape to corners and what not, do not always happen*. So for me, the state of arrival, is always gamble.

*For me to place an order with a shipping label written in Chinese, or for extra tape added, I have to first contact customer service, and wait for a few days for their reply with my request. Then place my order. And even if I go through all this, and am told it will happen, it does not always happen. Shipping label in Chinese usually happened. I just gave up and decided to gamble.
05/30/2013
never shy never shy
Thanks for the heads up
05/30/2013
SMichelle SMichelle
Quote:
Originally posted by Woman China
Please understand, that quite a few of my shipping complaints are not EF's fault. It is customs. My parcels have to clear USA customs and China customs too. Many times, it is USPS and China Post to blame.

This I do understand... but my ... More
Ahh.. that makes a little more sense then.
05/30/2013
wrmbreze wrmbreze
I got my last order with a Bswish vibrator and lip balm in one of those bags. Good shape but if I buy something like a vibe or dildo I would expect it to be in a box. Just seems safer to me.
05/30/2013
Woman China Woman China
I just realised that my last paragraph sounds a little iffy.

It should read more like this:
*For me to place an order with a shipping label written in Chinese, or for extra tape added, I have to first contact customer service, and wait for a few days for their reply with my request. Then place my order. And even if I go through all this, and am told it will happen, it does not always happen. Shipping label in Chinese usually happened. I just gave up and decided to gamble. Because, if customs decides to open the box and feel everything up, it is not always EF's fault. Customs does not always do a good job resealing a parcel.
05/30/2013
PassionateLover2 PassionateLover2
Quote:
Originally posted by js250
This may be a means of cutting the costs...smaller packages sometimes are just not cost effective in boxes, but the envelopes usually go for a much cheaper rate. If the size of all the items combined is larger than what safely fits in the envelopes, ... More
EF has used smaller boxes which I have seen in the past. I don't think it is that much more of an effort. It may even be more secure and have added protection.
05/30/2013
PassionateLover2 PassionateLover2
Quote:
Originally posted by butts
WOW. Just wow. If that's how my orders are going to be shipped, honestly I'll think twice before ordering from EF again, and I never thought I'd say that. For one, I'd be terrified of things leaking and/or breaking. Second, that ... More
Well, your concern ARE shared by many EF contributors.
05/30/2013
PassionateLover2 PassionateLover2
Quote:
Originally posted by SMichelle
While I can understand that it's a way of cutting cost, I'm concerned about how safe it is. A glass item shipped in an envelope like that isn't really safe. The envelope does very little to protect the item.

There is also the ... More
I hope someone who HAS ordered a glass item will make ALL of us a heads up on this important matter!
05/30/2013
PassionateLover2 PassionateLover2
Quote:
Originally posted by Ansley
Wow...so that's no good.

It took me two days to find this post and I have been all over the forum, if even one of you had messaged me directly I would have handled this days ago.
That being said, I know now and I've mentioned the ... More
Wow, Stormy is so wonderful to help in this matter and let the right staff people to know OUR concerns. Thank's Stormy!
05/30/2013
Dixiemomma Dixiemomma
Mine is exact opposite... HUGE box with only 2 small items in it and about 5 lbs of brown paper lol i think they just use what ever is handy!
05/30/2013
PassionateLover2 PassionateLover2
Quote:
Originally posted by El-Jaro
Yeah, I'm sure it was a cost-cutting thing that was in the best intentions. Shipping anything is just so dang expensive!

Good thing you can always return items that are broken, damaged, open, on fire, etc.
Thanks, El-Jaro; an new name?
05/30/2013
PropertyOfPotter PropertyOfPotter
Quote:
Originally posted by PassionateLover2
Thanks, El-Jaro; an new name?
It's JR.
05/30/2013
PassionateLover2 PassionateLover2
Quote:
Originally posted by PropertyOfPotter
It's JR.
Oh, yes, I knew that! It was my way of being discreet!
05/30/2013
Total posts: 189
Unique posters: 70