Unsafe Shipping, Watch Out Guys

SneakersAndPearls SneakersAndPearls
Thanks for handling this, Stormy! I was also a little concerned about the bags, and I hope they decide to use them for clothes/lingerie only. I had a silicone toy arrive in one of those bags a few days ago. The toy's box inside of the bag had been crushed and come open, and because it had come open, the toy was covered with dirt and debris.
05/30/2013
Nezzie13 Nezzie13
I'm glad this is being seen to, but the other comments have confused me. Are the toys being taken out of their original packaging to go into these bags? If I order a Tantus dildo I expect to see its clear plastic box with red writing, a Lelo toy in its stylish cardboard home, and so forth; the manufacturer's packaging is a part of the experience. Could someone clarify this point please?
05/30/2013
PeaceToTheMiddleEast PeaceToTheMiddleEast
I have been getting these lately as well. One of my items I almost cut into and was heated. They make it hard to get open on top of that anything that is in there made of glass can break easily. I got one today and I have received a couple last week packaged the same way.
05/30/2013
Mr. E Mr. E
Many people use the original package for storage or gift giving. I used to save the plastic tubes and clamshells from Vixen to safely store my VixSkin toys. This would not be possible if the original packaging is crushed or damaged in these envelopes Eden is now using for shipping.
05/30/2013
Basalt Basalt
Quote:
Originally posted by Ansley
Wow...so that's no good.

It took me two days to find this post and I have been all over the forum, if even one of you had messaged me directly I would have handled this days ago.
That being said, I know now and I've mentioned the ... More
Thanks, Stormy! I wasn't concerned, but it's good to know that it's been reevaluated.

I received several bags, and the items were undamaged. Certainly they could have been, but then I would have asked to return them.
05/31/2013
SneakersAndPearls SneakersAndPearls
Quote:
Originally posted by Nezzie13
I'm glad this is being seen to, but the other comments have confused me. Are the toys being taken out of their original packaging to go into these bags? If I order a Tantus dildo I expect to see its clear plastic box with red writing, a Lelo toy ... More
No, no, no. The toys are in the original packaging. The question is what container they are used to be shipped in: a cardboard box or a padded envelope. They don't take toys out of their original boxes. So, if you ordered a Tantus, it would come in that clear box. It's a question of what that clear box is put into to be shipped.
05/31/2013
SaucyxGirl SaucyxGirl
I have received orders before that were shipped in these envelopes. While none of these orders were from EF, they were adult toys and I have never ever had a single issue with either crushing or damaged goods. Including having multiple glass didlos shipped in one bag.

While I can understand peoples worries and the anger of those that received damaged goods, I can also understand EF if this is a cost saving method. I can't count how many times I received an order from them and my order maybe took up less than 20% of the box.

A few things that maybe the shipping department could consider is liquid items wrapped in plastic to protect against leaking, and maybe extra bubble wrap added to the glass toys.
05/31/2013
Basalt Basalt
Quote:
Originally posted by Trysexual
For me it's the opposite. USPS is way faster than UPS. UPS sometimes won't leave packages and it's a huge hassle to get them. I've had lots of problems with UPS, never USPS. I often get packages early with USPS.

My last EF ... More
Regarding USPS versus UPS, most of the UPS free shipping on EF is UPS SurePost. This is a less expensive service that saves UPS the expense of delivering to your door (the most expensive portion of the whole trip). Instead, UPS delivers the package to your local USPS, who delivers it to your door. One advantage over plain USPS is that for the majority of the trip, other than local delivery, the package remains tracked by UPS's sophisticated systems.

So, when it comes to free shipping on EF, UPS likely means UPS SurePost, which means that final delivery to your home will be by USPS, regardless. Any problems people have had with UPS local delivery drivers should be eliminated.
05/31/2013
Nezzie13 Nezzie13
Quote:
Originally posted by SneakersAndPearls
No, no, no. The toys are in the original packaging. The question is what container they are used to be shipped in: a cardboard box or a padded envelope. They don't take toys out of their original boxes. So, if you ordered a Tantus, it would ... More
Thank goodness! I suppose bigger items are safe then. Thank you, I was slightly freaked out for a moment there!
05/31/2013
GONE! GONE!
Quote:
Originally posted by PassionateLover2
I hope someone who HAS ordered a glass item will make ALL of us a heads up on this important matter!
Did you read my original post? I received multiple glass items shipped in a bag.

I'm guessing this is being phased in but due to us making a stink about it glass items will apparently be better packaged in the future whether they use a bag with extra padding or put fragile items in the old boxes I'm used to. Thanks Stormy for talking to the right department.
05/31/2013
Zombirella Zombirella
I got two envelopes/bags. One had the Bimini ocean and it was fine, the corner of the box was crushed but I don't keep boxes. The other had a bottle of cologne that was wrapped in a smaller envelope and put into the larger, three lip balms, a masturbator sleeve, a massage candle, cock ring, bullet and wipes. I thought all of that would be put in a small box, but no big deal. I do worry about the rough edges of plastic clam shells ripping the envelope though. I don't need anyone here seeing the sexual items I ordered. I use bubble mailers all the time but I pull them tight so that items can't bounce around and move all over. In some of my envelopes I got there was lots of room to move around and I wish they would have folded it down more eliminating all that wiggle room.
05/31/2013
VeganChick (is Gone) VeganChick (is Gone)
Quote:
Originally posted by SneakersAndPearls
Thanks for handling this, Stormy! I was also a little concerned about the bags, and I hope they decide to use them for clothes/lingerie only. I had a silicone toy arrive in one of those bags a few days ago. The toy's box inside of the bag had ... More
From what Stormy said, this hasn't been taken care of. She said that items that weren't glass or liquid will still be shipped in envelopes. This means that any items you order will likely arrive to your door in crushed boxes, and may possibly tear through the bag ruining the discreet shipping.

I think this matter still needs further attention.
05/31/2013
Melan!e Melan!e
Wow.. I just placed an order and UPS doesn't even seem to be an option for me anymore. My order ended up costing me just under 50$ for shipping. I'd be pretty upset if 50$ for shipping gets me squished products. I really won't be able to continue buying from EF if this continues.
05/31/2013
GONE! GONE!
Quote:
Originally posted by VeganChick (is Gone)
From what Stormy said, this hasn't been taken care of. She said that items that weren't glass or liquid will still be shipped in envelopes. This means that any items you order will likely arrive to your door in crushed boxes, and may possibly ... More
This is still something people need to consider, I agree.
05/31/2013
FieryRed FieryRed
Quote:
Originally posted by VeganChick (is Gone)
From what Stormy said, this hasn't been taken care of. She said that items that weren't glass or liquid will still be shipped in envelopes. This means that any items you order will likely arrive to your door in crushed boxes, and may possibly ... More
That is my thought, as well. I've now received two orders in the white bubble-wrap bag. The first included two shave creams and a bottle of lube, as well as a number of other things, all of which were rattling around in this large, loose bag. The nice, reusable plastic packaging on my blindfold and cuffs was crushed a bit, but fortunately they weren't gifts. The second order, which I just received yesterday, did include three lingerie-type items, but also an assignment vibrator which should be considered fragile. In addition, the lovely box on the bamboo boxers was crushed flat, and the vibe box was partly crushed as well.

Packaging isn't always important, but it IS part of what we're buying, along with the products inside those packages. When something comes in a reusable package, or is intended as a gift, the packaging is even more important. These big plastic bubble envelopes should be reserved for lingerie-only orders (and maybe not even those, given the ease with which they could be torn and their contents damaged).

About the usual box--those have been too big for nearly every order I've ever placed, and the loose paper packing material hasn't been great protection against the abuse of the postal system, either. I wouldn't want to see foam packing peanuts, but I hope EF will consider using a smaller box when appropriate, and possibly a more protective biodegradable packing material!
05/31/2013
SneakersAndPearls SneakersAndPearls
Quote:
Originally posted by VeganChick (is Gone)
From what Stormy said, this hasn't been taken care of. She said that items that weren't glass or liquid will still be shipped in envelopes. This means that any items you order will likely arrive to your door in crushed boxes, and may possibly ... More
I am aware of that. That's why I said, "...I hope they decide to use them for clothes/lingerie only," and explained why. As in, I know that they did not, as of now, decide that.
05/31/2013
Ansley Ansley
Quote:
Originally posted by VeganChick (is Gone)
From what Stormy said, this hasn't been taken care of. She said that items that weren't glass or liquid will still be shipped in envelopes. This means that any items you order will likely arrive to your door in crushed boxes, and may possibly ... More
Wow...have you seen the envelopes? They're almost impossible to tear. Woman China lives in China, customs is a right bastard over there and we have no control over any of that. It's a risk she knowingly takes in order to participate in the review program.
05/31/2013
VeganChick (is Gone) VeganChick (is Gone)
Quote:
Originally posted by Ansley
Wow...have you seen the envelopes? They're almost impossible to tear. Woman China lives in China, customs is a right bastard over there and we have no control over any of that. It's a risk she knowingly takes in order to participate in the ... More
Yes I have, I received one yesterday with squished items in it. I wasn't referring to anything Woman China said, I was speaking from my own experience. I know that she takes the risk of her items going through oversea transit and customs, but the US customers do not.

The postal services in the states can be careless and the envelopes can be torn, even if it isn't very likely. You can also feel through them, and that isn't very discreet. I just think that items should be shipped in appropriate shipping packages, where discretion and safety are priorities, and I know that I'm not the only one that feels that way.

Please don't think I'm blaming this on you, I know it isn't your fault.
05/31/2013
SassySam SassySam
Quote:
Originally posted by Mwar
That sucks!

I think I'm going to be the only one who says I like USPS priority. It could just be that it's very dependent on your location. I have problems with UPS.
me too, usps never charges me brokerage fee's, but ups (with no exception) always does.
05/31/2013
SassySam SassySam
Quote:
Originally posted by GONE!
I think they've given up on damage control at this point.
That's just what I was thinking. It seems like Fred's going for more of a 'take it or leave it' approach.
05/31/2013
SMichelle SMichelle
Quote:
Originally posted by Ansley
Wow...have you seen the envelopes? They're almost impossible to tear. Woman China lives in China, customs is a right bastard over there and we have no control over any of that. It's a risk she knowingly takes in order to participate in the ... More
Stormy, with all due respect, these envelopes do tear easily. I know this from experience, as I've had some packages shipped from other companies in these same envelopes -- some of which have arrived torn. If the envelope tears, there goes the discretion that EF promises...

The envelopes also don't offer much protection. People are saying that they are receiving items with dented packaging, due to being shipped in these envelopes. Little protection during shipping just opens up the doors for ...well, squished dildos and broken vibes.
05/31/2013
PassionCpl PassionCpl
Quote:
Originally posted by SMichelle
Stormy, with all due respect, these envelopes do tear easily. I know this from experience, as I've had some packages shipped from other companies in these same envelopes -- some of which have arrived torn. If the envelope tears, there goes the ... More
Ironically I got a replacement Cake Beauty set today that was delivered in... another envelope . Luckily this one was ok with just minor scraping around the edges of the Cake box, but no big deal (oh and the bottle of Bath Froth still had a seal on this time!). But still, if it wasn't for the fact that I received a package from abroad that had to be delivered to my door, the EF replacement envelope would have almost certainly been squashed into my mailbox again.
05/31/2013
VeganChick (is Gone) VeganChick (is Gone)
Quote:
Originally posted by PassionCpl
Ironically I got a replacement Cake Beauty set today that was delivered in... another envelope . Luckily this one was ok with just minor scraping around the edges of the Cake box, but no big deal (oh and the bottle of Bath Froth still had a seal on ... More
That... is kind of crazy. Looks like we are all going to be getting squished products now.
05/31/2013
FieryRed FieryRed
I will say that this bubble envelope is better than the non-bubble-lined white plastic envelope I've received shipments in from some online retailers. I got one of those once that looked like it had gotten caught in some greasy, geared machine, as it was torn up and had black stuff on it. The package of the petticoat inside was a little messed up, too.

I like the tree-saving aspect of less cardboard and paper, but not the non-biodegradability of plastic packages. There must be a happy medium somehow...
06/01/2013
humblepie humblepie
The first assignment I ever got from EF was a lip balm, and I remember being shocked that the tiny container came in a huge cardboard box! While I am happy that they now have envelopes available for smaller items, I really hope I don't receive any bigger items in them. As my parents often retrieve my packages for me, I would absolutely not want them to feel anything through the envelopes while holding them.

Maybe they could institute a small optional charge for orders that wouldn't generally come in a box (for instance, if you're getting lingerie but it is a gift and you want the packaging to arrive pristine, you could pay $2 more)? Obviously this isn't ideal, but it would be better than worrying whether your order will be boxed or not until it arrives.
06/01/2013
sXeVegan90 sXeVegan90


I too recieved the same style packaging today, and I had an SSA glass toy, 4 DVDs, and an eden fantasies bag...I was so worried about my glass toy I ripped it open right away. The toy is okay, but I really wish this shipping method would be dealt with for fragile items, as postal workers are sometimes careless.
06/01/2013
surreptitious surreptitious
On a slightly unrelated (but still mostly related) topic, I actually received an order in a box yesterday that was practically crushed, with one of the corners squashed open. I wish that I'd gotten a picture, because it looked like the package had been used as a rugby ball. It was pretty strange, because we've never had a box delivered like that, but everything inside was perfectly fine.
06/01/2013
misskat misskat
I have received two orders in the white bubble wrap bags recently-- both containing multiple glass pieces. I was a little concerned at first but everything was fine.
06/01/2013
ArcaneBlast ArcaneBlast
Woot no more bags hopefully? I like to collect packaging and last time it was all crushed
06/01/2013
VeganChick (is Gone) VeganChick (is Gone)
I thought maybe the order that I got today would arrive in a box since it has lube and two bigger items. It just arrived in a larger envelope. The toy packaging was all crushed, and these were not cheap items. I really am hating these bags. On a good note, they did put the lube in a plastic bag.

According to other comments, nothing has changed with the shipping, and glass and lubes are still being sent in bags.
06/01/2013
Total posts: 189
Unique posters: 70