Unsafe Shipping, Watch Out Guys

FieryRed FieryRed
Quote:
Originally posted by SMichelle
Well, I placed an order the other night, that shipped yesterday. It contained mostly lingerie, but also a Jopen Key vibe and a Leaf vibe. We'll see how it arrives on Friday... I really don't want to have to deal with smashed boxes.
I just placed an order last night that includes a glass toy and a large massager, so I'm really hoping they'll be in a box with enough packing materials inside. I'll report back.
06/06/2013
Aishiteru Aishiteru
Quote:
Originally posted by Karmababe
i just received an order in one of these bags!!! I have my stuff shipped to my office to avoid a nosy kid but i get to my office and find this type of bag with my order MANGLED up inside!! the product boxes were destroyed and everything in the order ... More
This is ridiculous. I'm going to wait to see how more recent orders are handled because I don't want people to be able to feel through my packages from here.
06/06/2013
GONE! GONE!
Quote:
Originally posted by Carrie Ann
The fact of the matter is it doesn't matter if other people can tell what is in the packages or not. It doesn't matter if items fell out of or ripped the envelope.

What matters is how the customer feels.

If the customer feels ... More
Agreed so hard.
06/06/2013
bratcat bratcat
just placed a large order of about four to six items, so i hope they are shipped in a box just due to the size of the overall packaging. Reporting back sometime next week when they arrive.
06/06/2013
This Is For The Birds This Is For The Birds
Quote:
Originally posted by This Is For The Birds
I am expecting an order to arrive today and next week, both rather small orders, but I guess we shall see, since the one today will be containing lube.

However, I am a small business owner, making children hair bows, so I ship and receive ... More
I did receive my package yesterday and it was in one of those bubble mailers that many others seem to be getting. However all of my things were bagged separately. Both of my lubes were in a ziplock together, my three free items were in another zip lock together, and then finally my vibrator was separate, all packed in a bubble mailer, shoved in my mailbox.


Sorry for the crappy photo, it was taken on my phone.

This was the first time that I chose to ship through UPS mail innovations. If I remember correctly USPS priority used to be the cheapest and I always chose to ship my items that way. I always received them in a plain brown box, like their policy states.

I am glad to see that none of my products were manhandled and were all safe and sound, so to say, however if this is how they are going to continue to pack their items for UPS mail innovations, I think I might just pay the extra $3 for the USPS priority, if I even order again.

I understand that time are tough and people are trying to cut down on shipping, but if you do that you either a) need to stick with your shipping policy, or b) change it telling us how are products are shipped and let us know. We are the customers, without us, you have no business, we are the voice of the world, hehe, in my opinion at least.
06/06/2013
FieryRed FieryRed
Quote:
Originally posted by This Is For The Birds
I did receive my package yesterday and it was in one of those bubble mailers that many others seem to be getting. However all of my things were bagged separately. Both of my lubes were in a ziplock together, my three free items were in another zip ... More
The shipping method should not affect the packaging. The shipping service (USPS or UPS) does not package your items; EF does.

Putting two lubes into a baggie together does not protect them from leaking, breaking, and/or mingling together--it only protects the other items in the bag from getting lube on them. I'm not sure why the folks in the warehouse would waste money and time on such an ineffective means of protecting products.
06/06/2013
TheSinDoll TheSinDoll
Quote:
Originally posted by Carrie Ann
The fact of the matter is it doesn't matter if other people can tell what is in the packages or not. It doesn't matter if items fell out of or ripped the envelope.

What matters is how the customer feels.

If the customer feels ... More
I totally agree with this. If the contributors aren't happy, then what about the customers? I've always thought of the contributors as a first line of defense. God help if a customer's order was shipped like that! The'd never order from Eden again!

I know that Eden is known for it's AWESOME return policy. I know that y'all can return anything that you're not happy with VERY EASILY, but some shoppers might just say "fuck it," and never order again.

And I have to hand it to Stormy, she's fielding y'all's messages. If she's the one in charge, message away. That's the only way that you guys are going to get YOUR Eden back. Y'all need to let her know about all of your concerns.

Stormy said it best. It was TWO days before she even knew this shipping thing was an issue. She should have had 50 emails about how upset you guys were about this. Let her know. Y'all pitch in and tell her what you need in order to do your jobs better. She's told y'all a million times that she's here to help you.
06/06/2013
null null
Wow, this place is going downhill. I came back to order an nJoy toy and some lube, but why would I bother buying it here if this is how shipping is being handled now?
As for people worried about taking pictures for reviews, take the pictures anyway. You're reviewing Eden as well as the toy and people should know if orders are not being handled properly.
06/06/2013
Wicked Wahine Wicked Wahine
This doesn't have to be an all or nothing situation when alternatives exist. You know, even if I had to pay a few dollars more for a freaking box, I would! Do I want to pay more, of course not, but after several mangled packages, I'm considering it! They offer free shipping with orders above a certain amount, perhaps there can be a threshold for using a box, as well, otherwise you can elect to pay extra for one? Those are just a few options off the top of my head. Another would be to have the option to select either the free gift, or a box for your order. There are other ways to handle this, if it really is a priority for them.

Well said Carrie Ann!
06/06/2013
Total posts: 189
Unique posters: 70