Eden's Guarantees

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Eden's Guarantees

Brian Brian
So I was wondering if someone could do a good job of explaining Eden's Guarantees. The main one I'm wondering about is free returns and exchanges portion. I'm wondering what is considered returnable, if there is a restocking fee, etc. So I'm guessing a toy that breaks is returnable but for how long? Is lingerie that doesn't fit returnable? You get the idea. I've never seen a good explanation of what this guarantee actually means.
08/30/2010
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Sir Sir
Most things are returnable if not used and within sixty days of the order. Toys are returnable if not working but not used yet (like you put batteries in or try to charge it and it does not work), non-vibrating toys are returnable if there is something wrong with it, like for example a chunk taken out (I know, I'm just trying to make an example) or there are bubbles or something else weird with it. Again, only if not used and returned within 60 days of the order.

Lingerie is returnable also within 60 days so long as it has not been washed.

I hope that this helps! If you have anymore questions, do ask!
08/30/2010
Brian Brian
Quote:
Originally posted by Sir
Most things are returnable if not used and within sixty days of the order. Toys are returnable if not working but not used yet (like you put batteries in or try to charge it and it does not work), non-vibrating toys are returnable if there is ...
Thanks sir. That's good to know. And is there any sort of restocking fee? And so I'm guessing lingerie can be returned if it doesn't fit correctly?
08/31/2010
Selective Sensualist Selective Sensualist
Quote:
Originally posted by Sir
Most things are returnable if not used and within sixty days of the order. Toys are returnable if not working but not used yet (like you put batteries in or try to charge it and it does not work), non-vibrating toys are returnable if there is ...
I recently returned a VixSkin Randy because I knew, upon actually seeing it, that it was too large for me to ever use and that was the reason I listed for the return. Before sending it back, I had scoured over all the information I could find in the returns section and did not see that there had to be something wrong with it. I was even given claims information and a shipping label after filling out the pertinent information.

Now I am worried. Should I expect problems with the return? EF should be receiving it sometime this week.
08/31/2010
Selective Sensualist Selective Sensualist
Quote:
Originally posted by Selective Sensualist
I recently returned a VixSkin Randy because I knew, upon actually seeing it, that it was too large for me to ever use and that was the reason I listed for the return. Before sending it back, I had scoured over all the information I could find in the ...
To clarify, this is what I had read:

1. Read Policy
¦Items can be returned or exchanged within 60 days of your order shipment.
¦Damaged and defective products can be returned or exchanged, free of charge.
¦Shipping charges for returns or exchanges of unwanted items cannot be refunded.
¦Opened electronic media products (DVDs, CDs, video or audio tapes) cannot be returned.
¦Liquid products (oils, lubes, toy cleaners, bath and body products) cannot be returned.
¦In the event that liquid products were damaged or leaked during shipment, we will replace these items at no additional cost to you. If this occurs, please contact our Customer Service immediately; replacements for liquid items are available within a few days of expected delivery date and cannot be processed via our Return/Exchange Wizard.
¦For all orders, please allow up to 3 weeks to receive your replacement item(s) or refund.

The way the return policy is laid out, I took each bullet point as illustrating a separate example. Since the mention of items being damaged is on a second bullet point, I didn't read it as, "Items can be returned or exchanged within 60 days of your order shipment IF damaged and defective . . .". Also, there is clear specification that liquid products are nonreturnable, but no mention that undamaged dildos/vibrators being nonreturnable. However, if that is indeed the case, the way the return policy is laid out is a bit confusing.
08/31/2010
SydVicious SydVicious
Quote:
Originally posted by Selective Sensualist
I recently returned a VixSkin Randy because I knew, upon actually seeing it, that it was too large for me to ever use and that was the reason I listed for the return. Before sending it back, I had scoured over all the information I could find in the ...
I don't think you will have a problem. A few months ago I ordered 2 vibes. When they came in one was defective. So I decided to return both toys. So I called EF and talked with a very nice lady who said it was just fine to return the vibe that was not defective. I sent them in and has a refund within a week.
08/31/2010
Brian Brian
This is some good info and I'm sure will be useful to those going through this process thanks everyone.
08/31/2010
Total posts: 7
Unique posters: 4