I did not say I was ignored, I said I had not gotten a reply. I have now gotten a reply. I was worried because I was receiving system messages, and yet was not being replied to via normal emails. At no point have I said I was deliberately ignored.
I do understand that, at the same time, I was worried because there was obvious activity and system mails are sent through the partner account, thus making me think someone was ON the partner account. Now I know that is obviously not true, and I will be more patient next time.
What I missed specifically, was seeing who was online in the upper linkbar. 9/10 I check and nobody is online during normal hours. I only ever get to leave messages, which is fine, and I have done it before- But I still miss live chat in general, which was much much more active when it was a new feature and seems to have fizzled out now.