Cannot Update Profile

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Cannot Update Profile

Adriana Ravenlust Adriana Ravenlust
I've been having a weird profile issue. I've tried to update (add URL, change age, change favourite products) a couple times and after saving, the changes appear in my control panel but not on my profile.

Once I leave that page, the changes seem to disappear; when I return, the profile is back as it was.
07/21/2008
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Neuron Geek Neuron Geek
I apologize for inconvenience, I will take a look at the issue first thing in the morning.
07/21/2008
Fun Lover Fun Lover
I have had the same problem the changes don't take effect.
07/22/2008
Neuron Geek Neuron Geek
Quote:
Originally posted by Adriana Ravenlust
I've been having a weird profile issue. I've tried to update (add URL, change age, change favourite products) a couple times and after saving, the changes appear in my control panel but not on my profile.Once I leave that page, the changes ...
Adriana, there is column "location" in your profile which is empty. The column "location" is required now. The form will not update the information if something is missing.

Could you please complete "Location" and try to update other fields as well. Let me know if you have any issues.
07/22/2008
Neuron Geek Neuron Geek
Quote:
Originally posted by Fun Lover
I have had the same problem the changes don't take effect.
Fun Lover, I tried to update your profile and had no problems. I saw the changes online. Could you please clarify what fields are not updated.
07/22/2008
Fun Lover Fun Lover
Quote:
Originally posted by Neuron Geek
Fun Lover, I tried to update your profile and had no problems. I saw the changes online. Could you please clarify what fields are not updated.
I tried to add some items to my favorite things list it said it didn't recognize the item. So I put in the number it requested and it still didn't recognize it. Am I doing something wrong?
07/22/2008
Neuron Geek Neuron Geek
Please use product code in order to add an item, we will add a clear note about this. We are sorry that it was not clear.
07/22/2008
Adriana Ravenlust Adriana Ravenlust
I'l,l go ahead and try that. I know I did have my location in there before. I wonder where it went?

As an aside, it would be helpful if product codes were easier find, like on the product page (products with different colours show them but not all products) because I didn't realize they were hidden behind the properties tab.
07/23/2008
Adriana Ravenlust Adriana Ravenlust
The location thing worked, too. I guess I was confused before because there wasn't any notification that it hadn't saved so I assumed it had. Might be something to add? ("Your profile wasn't saved because you did not fill out all the required information")
07/23/2008
Neuron Geek Neuron Geek
Quote:
Originally posted by Adriana Ravenlust
The location thing worked, too. I guess I was confused before because there wasn't any notification that it hadn't saved so I assumed it had. Might be something to add? ("Your profile wasn't saved because you did not fill out all the ...
I am glad it is clear now, we will add this message as you suggested.
07/25/2008
Total posts: 10
Unique posters: 3