Easy Changes That Address Fred's Points

sexyscreenname sexyscreenname
So after reading these posts by Fred:

"I’ve seen a lot of constructive ideas so far.
Here are a few challenges you might help me with.

1. Reviews
Main problems:

1.1. Low Quality.
A well written, informative review is a rarity. Most of the publications are poor and some even leave a feel of a review written without actual product testing, or even blatant plagiarism.
I would agree with Alan & Michele who suggested going back to basics when we were sending a toy to selected contributors. There were no points back then too. I think, some modifications of the description review program would do this. I am also considering letting in reviews only for the products that the contributor actually purchased or received from the company.

1.2. Excessive number of reviews.
We have products being reviewed hundreds of times. It is excessive and a total waste of your time and visitor’s. Even if many of these reviews are quality ones, this is spam. This situation was obviously created because of the points. This needs to be fixed.

1.3. Review templates.
Reviews, good ones, are as big as stories. Many of them run over 1,000 words. Unfortunately, the efforts the contributor made to create the piece does not pay off because customer does not like being presented with such massive chunk of information. I think a new simplified template, that can be written faster and display better on mobile platforms, is the way to go.

1.4 Editing.
Editing reviews is necessary but cumbersome. Even though we have a system in place, it requires management, support, and programming. I am considering bringing this function in-house and having an editor on staff. Again, the way it was done when we first started the program.
"

and

"I am considering (no decision has been made yet) to restore points to the honest contributors. Would you say this is a fair deal or not?

You will be asked to submit a reconsideration request. It is optional. If you chose not to participate, your points will remain as they are now.
We review the submission manually and decide whether your points will be restored or completely erased.

All your points (or converted Gift Cards) will be cancelled and removed if company finds that you accumulated 500 points or more by intentionally abusing the system. Abuse will include but not be limited to the following actions:

- publishing a large number of reviews in a short period of time; unless clear proof of the product ownership by the author is established;

- publishing plagiarized reviews, nonsensical reviews (reviews on the products like Gift Cards, Eden Bags, batteries, and other promotional item), vandalized reviews, reviews without substance: this will be deemed point farming;

- reaching regularly daily limits on secondary activities like "liking", "commenting", "rating", etc...; this will be deemed point farming;

- starting and participating in nonsensical forum discussions like "Let's count up to 5,000", etc...; making posts reported as spam; this will be deemed point farming;

- opening multiple accounts;

- if your account has been suspended, terminated, or otherwise noted for the same or similar activities; "

I have come up with some easy changes that address these issues:

Change #1: Delete the "EdenGames" section of the forums and do not relocate or start new threads that fit that section.

Change #2: Lock the option (administrative decision) to add reviews for products that have an excess number of reviews or do not need reviews.

Change #3: Do not give points for the "sharing" section of Eden Points program. You can still have promotional offers and stuff, just no point payout for doing any of those things.

Change #4: Have all reviews edited/vetted before point payout. If the editing is still done by members, have an option for editor members to alert an administrator for a review they feel does not meet the standards of a quality review and have the administrator make the final decision. This will eliminate any issues of people feeling they are personally editing other community members reviews too harshly. Easier would be just to have a paid staffer of yours handle review editing.
Answers (private voting - your screen name will NOT appear in the results):
Yes for change #1
51
No for change #1
4
Yes for change #2
44
No for change #2
10
Yes for change #3
48
No for change #3
5
Yes for change #4
58
No for change #4
2
Total votes: 222 (62 voters)
Poll is closed
06/23/2013
  • Weekly Special; Buy 1 Vibe, get 1 FREE
  • Save 15% on Luxury Brands
  • Annual Clearance - Save 30%
  • Buy Cascade vibe and save 50% on lubricants!
  • Save 20% on self-lubricating Cascade vibe and sleeve kit
  • 1
  • 2
  • 3
  • 4
  • 5
All promotions
Lildrummrgurl7 Lildrummrgurl7
Those are all good suggestions but unfortunately I've heard those suggestions numerous times and nothing has been done.
06/23/2013
sexyscreenname sexyscreenname
Quote:
Originally posted by Lildrummrgurl7
Those are all good suggestions but unfortunately I've heard those suggestions numerous times and nothing has been done.
Usually people suggest stuff along with ideas that need someone to do some significant web development. All of these should be doable with the current system in place.
06/23/2013
sexyscreenname sexyscreenname
Just a note on the sharing change. I wasn't suggesting that those actions were of no value. Just simply that they are not represented correctly in the current Eden Points framework. They need special consideration and need to be treated differently than other actions from Eden Points.
06/23/2013
geliebt geliebt
These all sound like really fabulous changes.
I really am sad that Fred seems to think that community members have been ABUSING the system by doing actions that give points, and I wish that he would have just REMOVED points for actions that he found to be less useful or potentially abusive :\ He's in control of it all, so it seems silly for him to be upset about people doing things that get them points.

But anyway, I think these are all very good ideas Doubt anything like this will ever happen, but it would be nice!!
06/23/2013
Rossie Rossie
Very good suggestions -- I hope Fred and Stormy are reading this. Eden should have implemented similar actions at the start of this site, and all the present chaos would be non-existent.
06/23/2013
sexyscreenname sexyscreenname
Quote:
Originally posted by geliebt
These all sound like really fabulous changes.
I really am sad that Fred seems to think that community members have been ABUSING the system by doing actions that give points, and I wish that he would have just REMOVED points for actions that he ... More
I believe he wanted to give the system (and its users) benefit of the doubt; which is why there was not an immediate removal of all problem actions. Especially if the system was producing a healthy relationship with the shop/retail part of the site.

My suggestions here only address how to stop the flow of undesirable points. They have to deal with the harder choice of how to manage the current points that are tainted by actions they did not wish to reward.
06/23/2013
geliebt geliebt
Quote:
Originally posted by sexyscreenname
I believe he wanted to give the system (and its users) benefit of the doubt; which is why there was not an immediate removal of all problem actions. Especially if the system was producing a healthy relationship with the shop/retail part of the ... More
For sure I still just feel like if it was seen as some sort of problem, it should simply have been eliminated. But I really like all of your suggestions!
06/23/2013
sexyscreenname sexyscreenname
Quote:
Originally posted by Rossie
Very good suggestions -- I hope Fred and Stormy are reading this. Eden should have implemented similar actions at the start of this site, and all the present chaos would be non-existent.
[insert some cliche about hindsight here]

But really, you are correct and now they face much harder decision making. I tried to think of the simplest possible ideas so hopefully similar actions can actually be implemented. Thanks for the read/vote/response.
06/23/2013
voenne voenne
I really think these are good steps in the right direction. It's safe to say the decision that was made was too extreme, and probably won't even produce the results hoped for. I wish he'd listen instead of being upset and needing to be over-controlling, and not willing to take any one else's advice other than his own. At this point, I'm afraid of the way I word anything, for fear of being banned and losing what points I may get to keep. I feel like a lot of us have been civil and have the right ideas on how to move forward. This is a really unfortunate situation, that's just going to get worse. I doubt at this point he'll ever break down and listen.

I'd like to add: this really is a strong community. We are all trying to help eachother and help the site. I guess he really doesn't see this because he does not participate in it. He should accept our help. Everyone needs help every now and again. It's not shameful.
06/23/2013
sexyscreenname sexyscreenname
Quote:
Originally posted by voenne
I really think these are good steps in the right direction. It's safe to say the decision that was made was too extreme, and probably won't even produce the results hoped for. I wish he'd listen instead of being upset and needing to be ... More
If you are referring to the 15% points limit:

The decision he made was actually the best he could make. There is large amount of points that are bad. If he devalued points all together it would hurt people who only earned good points and still leave some value for people holding bad points. If he had announced in advance the usage of points, it would have been likely that all bad points would have been immediately spent, the worst possible case.

Right now, you are still getting 100% value of your points, the only catch is that it needs to be paired with cash, so EF can get some revenue/cash flow going. As the number of bad points outstanding decreases, the more likely the program can return to a healthy level and normalcy.
06/23/2013
voenne voenne
Quote:
Originally posted by sexyscreenname
If you are referring to the 15% points limit:

The decision he made was actually the best he could make. There is large amount of points that are bad. If he devalued points all together it would hurt people who only earned good points and still ... More
I understand and I agree... but more than that, I meant the result, the way it was done; how it has created this much backlash. I don't think a lot of us will be wanting to give this company any of their money after what has happened, and the way we were treated and not listened to. Had the percentage been higher, I think it wouldn't have caused this current level of uproar amongst everyone. Or, if the rule applied to future point earning, not what was already established under the rules before.
06/23/2013
sexyscreenname sexyscreenname
Quote:
Originally posted by voenne
I understand and I agree... but more than that, I meant the result, the way it was done; how it has created this much backlash. I don't think a lot of us will be wanting to give this company any of their money after what has happened, and the way ... More
If the rate is any higher, any bad points being spent will probably result in losses for EF, which is the same as letting people spend 100% of their points, it would just be happening at a smaller amount per order.

If you applied to future point earning, you would have had the worst case scenario I mentioned before, the case of all bad points being spent.
06/23/2013
voenne voenne
Quote:
Originally posted by sexyscreenname
If the rate is any higher, any bad points being spent will probably result in losses for EF, which is the same as letting people spend 100% of their points, it would just be happening at a smaller amount per order.

If you applied to future ... More
But over time it would add up, in conjunction with the other proposed changes. I don't know. I just don't like the way things happened/were handled, even if I understand the reasoning. I'm just waiting to see what happens at this point; not looking to argue.
06/23/2013
sexyscreenname sexyscreenname
Quote:
Originally posted by voenne
But over time it would add up, in conjunction with the other proposed changes. I don't know. I just don't like the way things happened/were handled, even if I understand the reasoning. I'm just waiting to see what happens at this point; ... More
If this was a larger, more typical business, the program would have been dropped overnight and all contributors would have been shit out of luck. (I have seen this happen before.)

People see all this negativity surrounding these changes, when this community program was and continues to be one of the most, if not the most generous program in current existence. (I am not directing that at you by the way, just discussing what I have observed in the past few months from other users.)
06/23/2013
eri86 eri86
I like all these changes.
06/23/2013
VieuxCarre VieuxCarre
Quote:
Originally posted by geliebt
These all sound like really fabulous changes.
I really am sad that Fred seems to think that community members have been ABUSING the system by doing actions that give points, and I wish that he would have just REMOVED points for actions that he ... More
People did abuse the system and back when it launched a few years ago, we brought it to their attention. We loyal, honest contributors who busted our butts to provide quality reviews were begging for Fred or the admins to do something. THEY DID NOTHING. Not ONE thing. All they told us is "we'll look into it." And look where we are now. Should have listened to us in the beginning when we told them about people creating multiple accounts, posting bogus threads and reviews, and most importantly, the bullshit "ty" and emoticon comments on reviews and wall posts.

Could have been avoided if people had actually LISTENED like they claim they do around here.
06/24/2013
geliebt geliebt
Quote:
Originally posted by VieuxCarre
People did abuse the system and back when it launched a few years ago, we brought it to their attention. We loyal, honest contributors who busted our butts to provide quality reviews were begging for Fred or the admins to do something. THEY DID ... More
Indeed. It clearly is becoming a problem, at least to Fred, so something should absolutely have been done to prevent people racking up points upon points for simple actions every day I'm just so sad it's gotten so nasty and unpleasant...
06/24/2013
VieuxCarre VieuxCarre
Quote:
Originally posted by geliebt
Indeed. It clearly is becoming a problem, at least to Fred, so something should absolutely have been done to prevent people racking up points upon points for simple actions every day I'm just so sad it's gotten so nasty and unpleasant...
Something should have been done a long time ago, but they weren't in a financial crisis back then. Back then, they had the money to support the abuse and turn a blind eye. Now that they're on the verge of going under, all of a sudden, it's a big deal.
06/24/2013
SexyPenis SexyPenis
I agree with each of your proposed changes. They are an evolution of the existing program instead of a drastic overhaul. We'll see how it plays out.
06/24/2013
Aishiteru Aishiteru
All of those suggestions will fix all of them problems he mentioned.
06/24/2013
treehugger treehugger
Quote:
Originally posted by SexyPenis
I agree with each of your proposed changes. They are an evolution of the existing program instead of a drastic overhaul. We'll see how it plays out.
Yep, that's what I like too, not having to completely change the program, just fixing little things will make a big difference. Now to hope someone in charge will actually see this.
06/24/2013
Kodie Kodie
Those are all good suggestions hopefully something will change, even letting the percent be higher then 15% would help.
06/24/2013
bayosgirl bayosgirl
Quote:
Originally posted by Rossie
Very good suggestions -- I hope Fred and Stormy are reading this. Eden should have implemented similar actions at the start of this site, and all the present chaos would be non-existent.
Doubtful. They seem to believe they have all the answers. Smh
06/24/2013
epiphanyjayne epiphanyjayne
I liked the way the point system was before all these changes, and it sucks that people abused it so now it's all messed up, I don't know what I'm going to get points for any more. When I've written reviews I've put a lot of effort and time into them and it would suck not to get them published or get points. so to make sure that doesn't happen there should be like a note on that product saying there are enough reviews or something, but then again whats enough reviews on a product? When I'm curious about a product I'll read all of the reviews even if there were over 20.
06/24/2013
gwenevieve gwenevieve
great suggestions
06/25/2013
sexyscreenname sexyscreenname
For people voting against change #2 I would assume he would start with products that have like over 100 reviews. Not just products with a handful.
06/25/2013
dancingduo dancingduo
Great points. I don't mind any of them.
06/25/2013
sexyscreenname sexyscreenname
Looks like change number 1 is in the works!

Don't know if Stormy or Fred or some other employee read this or just same idea as mine.

Good news either way.
06/25/2013
Ansley Ansley
Quote:
Originally posted by sexyscreenname
Looks like change number 1 is in the works!

Don't know if Stormy or Fred or some other employee read this or just same idea as mine.

Good news either way.
We read it all. We're going back to 2009, clean up a few things and get everything back on track.
06/25/2013
  • 1
  • 2
Total posts: 58
Unique posters: 27