Eden vibrator no packaging?

bzzzz bzzzz
I just received my order of an Eden waterproof vibe and while I'm happy with what it feels like in my hands so far, I was surprised to see it didn't have much packaging.

Is it normal for Eden toys to come in a plastic baggie that isn't even sealed with glue at the end? Also, no instructions at all? I'm a little put off by that and finding a long hair in the black holding pouch that the toy and charger come in.

Hoping to get some feedback to see if this is normal. The product itself seems great (haven't given it the full test yet), but I'm wondering if I'm not the only one that would feel a lot better if their boxless toys were at least glue or heat-sealed inside the plastic.

Thanks all!
Jun 23, 4:39 pm
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Oriental husband and wife Oriental husband and wife
Hi bzzzz,

We received a Eden "Hitachi Style" cordless wand nearly the same way. Our came in a padded manila envelope. No sealed bag (no bag at all). No instructions, long black hair or warranty papers either.
Jun 23, 6:37 pm
Pete's Princess Pete's Princess
I have not gotten a EF vibe but got two other EF branded items. Neither came with any instructions or packaging. One came in a zip-lock like bag and the other came sealed in a clear plastic like you would find inside a retail box, but no box or even a hang tag. Luckily there was no long hairs.
Jun 23, 6:53 pm
dv8 dv8
Finding a long hair is better than finding someone's short hairs on a sex toy.

Have any recent EF-branded products come with packaging or instructions?
Jun 23, 8:15 pm
bzzzz bzzzz
Quote:
Originally posted by dv8
Finding a long hair is better than finding someone's short hairs on a sex toy.

Have any recent EF-branded products come with packaging or instructions?
Ha! I agree dv8. It's a minor thing to be disappointed about, but when it comes to sex toys I'd even feel better getting something with a zip-lock like Pete's Princess.

I understand if the Eden brand is their "house brand" of vibe, in which case they probably only sell them via the site and don't want the extra cost of boxing all their toys...but throwing it in a clear crinkly bag with no seal just makes me nervous. Sometimes packages get shredded and if the contents slipped out, something gross could get on the toy. We all know how silicone is pretty much a dust magnet. Don't wanna think about what would happen if it hit the ground.

And yes, the lack of instructions also caught me off guard. The vibe I got didn't have a clear opening for the charger (hence the waterproof rating). I had to cautiously insert the end of the charge into the small circle at the end of the vibe and hope I wasn't ripping an opening into the toy where it looked like the charger should go. Instructions explaining this plus any warnings on toy use would be nice.

Thank you all for your helpful feedback. I'm going to email Eden and ask whether my bag should have been sealed at all like Pete's.

I won't be buying a Hitachi from this site knowing they remove it from its box just to ship it. That would put me off so much opening the envelope to just find it there with no packing...

And after emailing them explaining this, I'm not sure if I'll be buying anything if it's just going to be removed from the box and thrown into a bag. How many people touch it in this process?
Jun 23, 9:01 pm
dv8 dv8
I thought the issue only involved Eden-branded toys. I'd be surprised if products from other manufacturers were removed from the original packaging.
Jun 23, 11:11 pm
bzzzz bzzzz
Quote:
Originally posted by dv8
I thought the issue only involved Eden-branded toys. I'd be surprised if products from other manufacturers were removed from the original packaging.
You're probably right. The first poster said their order was a Hitachi style, not actual Hitachi.

I'll update this thread when EF gets back to me. Hopefully it is just an issue with Eden-branded orders.
Jun 23, 11:26 pm
SaucyxGirl SaucyxGirl
I have gotten a few Eden Branded toys, none of them were in a box but instead came inside just a plastic bag. No directions, no nothing but the toy. All the plastic bags were sealed though like someone else said.
Jun 25, 12:56 pm
November November
I received an Eden Branded toy one time, and yes, the bag was sealed. There were no directions, but I didn't need them since I had read enough reviews on it, so I already knew how it worked.
Jun 25, 2:04 pm
Oriental husband and wife Oriental husband and wife
Quote:
Originally posted by bzzzz
Ha! I agree dv8. It's a minor thing to be disappointed about, but when it comes to sex toys I'd even feel better getting something with a zip-lock like Pete's Princess.

I understand if the Eden brand is their "house ... More
I'm willing to wager that they had a bunch of items made in bulk. They probably saved money doing that. Just cutting expenses. Might have been a good idea if they typed up some instructions and sent with the items.

I think the quality would be similar to "Knock Offs." There are plenty of factories that produce originals and knock offs. Or the cost cutting also involved ordering from a factory that does not have good quality control.

Unfortunately companies selling poor quality items will just lose business.

We also will stick to name brand products. Nobody has money to throw away.
Well, take that back, the fellow from San Francisco hiding money does.

Our "Hitachi Style Wand" still does not work. And I can not get the darn thing open. I was hoping it just the rechargeable batteries.

It's okay though, because we are getting the Stronic Drei in a few days !
Jun 25, 8:49 pm
bzzzz bzzzz
Quote:
Originally posted by Oriental husband and wife
I'm willing to wager that they had a bunch of items made in bulk. They probably saved money doing that. Just cutting expenses. Might have been a good idea if they typed up some instructions and sent with the items.

I think the quality ... More
I'm all for going green, too. Putting instructions on the product page to glance at when purchasing would also solve the problem and not require printing and packing physical instructions.

I'm sorry to hear about your wand! I'm very happy with this Eden vibe so far and will be if it doesn't break on me too soon. We'll see about that...you also have me Googling this Stronic Drei, which looks like it packs a punch.

I hope you'll consider reaching out to EF's customer service. They sent me back a detailed response pretty much confirming what everyone in this thread has said.

The representative confirmed:
- all items do NOT come in their own box or packaging (except for "more expensive items")
- most come in a clear plastic bag, but they're sometimes sealed and sometimes not. Depends on manufacturer, not EF.
- EF ships items just as they arrive from the manufacturer in bulk. Cases are stored from the manufacturer until a product is taken out, packaged, and shipped. This clarifies my question about whether the packaging is tossed by EF just to lower costs if shipping, which isn't the case.

Thanks again to everyone for chiming in. I guess the luxury of basic packing/sealing needs to be overlooked to deliver the prices EF offers on their site.
Jun 25, 9:22 pm
Oriental husband and wife Oriental husband and wife
Quote:
Originally posted by bzzzz
I'm all for going green, too. Putting instructions on the product page to glance at when purchasing would also solve the problem and not require printing and packing physical instructions.

I'm sorry to hear about your wand! I'm ... More
We did inquire. They relied 30 days warranty. Ours was 90 days. No matter, we still have the original, authentic corded Hitachi. Gee, it must be about 16 + yrs old.
Jun 25, 9:30 pm
Total posts: 12
Unique posters: 6