Instead Of All The Criticism...Let's Offer Solutions!

js250 js250
I agree with the bags being a not so great option on SOME of the orders--I use the original packaging for storage. However--why not offer some suggestions on an easy fix?

Yes--the recent changes have been difficult, but why not pitch in and try to help out others? Add helpful tools and tips you have learned?

EF is also a community--we should remember that and treat it as such. Members are the backbone, and while we do need to deal with the negative aspects--it is also our responsibility to help make the experiences and interactions positive. So...suggest helpful options, message Stormy direct so she can also help out on her end, return damaged items & make them replace them--too much of this and you would have your boxes back. Just saying...lets get some positive aspects back on here, starting with us!
06/09/2013
  • Save 60% on Spooktacular Kits  - 3 item set
  • Better Price Sale - Save 60%
  • Wicked Treats - Save 60% on 3 Item Set

    • Eden leather blindfold
    • Eden's glass ben wa balls
    • Flaming amour silicone pearl bunny
    Save 60% on 3 Item Set

    Expires on Oct, 31 at 3am ET Terms

  • Ghost Bride - Save 60% on 3 Item Set

    • Leather strap rider
    • Casper
    • Simple Clamps
    Save 60% on 3 Item Set

    Expires on Oct, 31 at 3am ET Terms

  • Black Magic - Save 60% on 3 Item Set

    • Eden Beaded Clamps
    • Heart Silicone Beads
    • Onyx
    Black Magic - Save 60% on 3 Item Set

    Expires on Oct, 31 at 3am ET Terms

  • 1
  • 2
  • 3
  • 4
  • 5
All promotions
Catan Catan
I also use the original boxes for storage and would HATE for my packages to arrive banged up. If my stuff shows up as bad as some others have described, I think I'd cry! The product boxes were designed for display, not to provide strength during shipping!!
I really like the idea of letting us choose to upgrade to a box for a small fee. It would be very worth it!!! But really, Eden shouldn't be shipping boxed, hard, or fragile items in bags. Thats poor business practice. If they really can't afford it, do away with the free items and provide boxes instead.
06/09/2013
evanescentowl evanescentowl
Thanks for this! I'd love to see the community come together to get things working and offer suggesting.

I'm not sure how shipping works, but it seems that the problem packing is coming from USPS. Maybe stormy doesn't have control over how they ship items?

We could have a opinion for "fragile item" shipping or something, so that the packing is likely to be of higher quality and to be handled more carefully.
06/09/2013
laflauta laflauta
Quote:
Originally posted by Catan
I also use the original boxes for storage and would HATE for my packages to arrive banged up. If my stuff shows up as bad as some others have described, I think I'd cry! The product boxes were designed for display, not to provide strength during ... More
I like the idea of boxes instead of free gifts. I've placed quite a few orders, yet I've NEVER remembered to include the free gift. I don't want my packaging to be damaged in transit because I'll usually keep it for storage.
06/09/2013
js250 js250
Suggestion: Add $2.00-3,00 for mandatory box packaging.
06/09/2013
humblepie humblepie
The only problem I see with that is that some orders, say ones with several hundred dollars worth of product or some cheap but very large products, would have to be boxed anyway because of their size. I doubt they could formulate that kind of thing at checkout, because number of items doesn't necessarily mean they'll have a big enough volume (for instance, a ton of condoms, o-rings or lube samples), and small high-ticket items don't necessarily need a box if they're packaged well (and customers may wish to not receive boxes for them, in order to be more eco-friendly), like a few costly vibrators.

I guess you could request "no box" if you'd prefer a mailer (is there a special requests box? I can't remember. Perhaps they could add a box for you to check), and free boxing at a certain ticket price would probably solve a lot, but I still think there are some flaws in this plan.
06/09/2013
Gunsmoke Gunsmoke
Due to a job loss - I haven't ordered anything for a while. Everything came in USPS flat-rate boxes. I have received the occasional envelope delivery from EF and other vendors with no problem.

As long as you can return damaged items I'm Ok with it.
06/10/2013
eri86 eri86
With one exception, all my orders have come in boxes.
06/10/2013
Nezzie13 Nezzie13
My suggestion is to honor the privacy policy we all know, appreciate, and trust ("We ship our products in plain brown or white boxes"), or change it for good so we'll know what to expect. We've been assured that air jackets are not the way Eden wants to go, so why are we coming up with ways to make boxes an option?
That being said, I'd swap my free Eden Wipes for a nice, solid, recyclable cardboard box in a heartbeat! Great idea Catan!
06/10/2013
Ansley Ansley
Thank you for posting this. I really, sincerely appreciate it.

I'm not on site with Eden, I have zero control over anything that happens in the office or the warehouse. I do however consistently report all issues brought to my attention. I know that it's really difficult to see at times, but you all are being listened to and the absolute best way to have your voice heard is through a support ticket, especially if it concerns a damaged order or another order concern.

On every order, there is a link to generate a UPS return label. If you are dissatisfied with an order, simply find the order number in the list, click the link for additional details and you will find the aforementioned link on the bottom left-hand side. It's pre-paid and can be sent from any UPS Store (and I believe you can schedule a pick up where UPS will come to your door to retrieve the package - UPS.com)

I know it's been crazy chaotic, but it could be a lot less so if we take things in stride. The review program is in full force, we just did an amnesty week for late reviews, we're continuing to provide amazing discounts along with community activities. Please don't let one issue cloud a host of other amazing things.
06/10/2013
SaucyxGirl SaucyxGirl
Quote:
Originally posted by Gunsmoke
Due to a job loss - I haven't ordered anything for a while. Everything came in USPS flat-rate boxes. I have received the occasional envelope delivery from EF and other vendors with no problem.

As long as you can return damaged items ... More
I too have received these envelopes from other vendors in the past with absolutely no issues. My packages were delivered intact and it was still discreet.

I think a lot of people are just having issues because it is a change, something different than what they are used to. I would also have to say to those who did receive damaged items, had they been delivered in a box and arrived in the same condition would you be so quick to blame EF or the delivery service? While bringing such issues up with EF is fine, you should also be bringing them up with the delivery service.

Hell, my last package from UPS looked like it had traveled through a war zone with all the dents and tears in the cardboard. And sure as hell I called up UPS and bitched them out about the condition, and notified the the vendor of the same. Difference is, I didn't take it out on the vendor, once it leaves the warehouse they have no control over the actual state of arrival.

Another thing is, for some items those envelopes offer far superior protection. When I receive six different glass dildos that have been packaged in a large box and spent their whole transit being jostled around and against each other I am far more worried than if they had been tightly packaged in an envelope where their movement was restricted and offered a little extra padding.
06/10/2013
This Is For The Birds This Is For The Birds
I have placed two orders recently and both arrived in bubble mailers. While my order was perfectly fine and I have no problem with them arriving in bubble mailers as long as it's not damaged, it still would be nice to know what to expect. Like Nezzie had mentioned, we are all familiar with their privacy/shipping policy and just a quick change to that with a note in the forums would have been nice to alert all of us.

I do like all the suggestions about the boxes and stuff and it makes since, every single one of them. I would suggest making options for shipping, such as check boxes with "I would like my order shipped in a box" or "I would like my order shipped in a bubble mailer", this way we all have an option of not only who we want it shipped through, but how we want it shipped, and maybe also making this option only available to people with a certain price mark. Although I'm not sure how that would work out if you ordered a glass toy or even lube?

Maybe if they were to cut down on their box sizes. I know I have received one toy in a box before, several times, that the toy took up about 1/3 of the box, the rest was brown packing paper.
06/10/2013
null null
I like the idea of having a choice, even for a couple extra dollars for a box.
I'd be totally fine with doing without free add-on toys to get a box, I'm never interested in those anyway.
I'd also be okay with increasing the free shipping limit back to $59, just to get boxes and make it easier on Eden.
06/12/2013
VeganChick (is Gone) VeganChick (is Gone)
Quote:
Originally posted by Ansley
Thank you for posting this. I really, sincerely appreciate it.

I'm not on site with Eden, I have zero control over anything that happens in the office or the warehouse. I do however consistently report all issues brought to my attention. ... More
I'm concerned that we have all been speaking out against the bags and yet they have now become part of EF's Privacy Policy. Obviously our concerns have not been taken seriously. Maybe we are being listened to, but that doesn't do any good if what we are saying is not addressed. Hearing some of the stories about items coming completely crushed and loose in the bags is sad, and receiving crushed items myself is even sadder. If EF cares about the community and the customers it seems like they would take one of the many suggestions listed here and implement a system where we could receive our items undamaged.
06/18/2013
Airen Wolf Airen Wolf
Quote:
Originally posted by evanescentowl
Thanks for this! I'd love to see the community come together to get things working and offer suggesting.

I'm not sure how shipping works, but it seems that the problem packing is coming from USPS. Maybe stormy doesn't have control ... More
I have received over a dozen shipments in these soft side mailers and only one box showed any crushing and I had to look to find the subtle crease. So long as the stuff arrives intact I'm happy...if it doesn't then EF knows I will send it on back on their dime!
06/18/2013
SMichelle SMichelle
Quote:
Originally posted by Airen Wolf
I have received over a dozen shipments in these soft side mailers and only one box showed any crushing and I had to look to find the subtle crease. So long as the stuff arrives intact I'm happy...if it doesn't then EF knows I will send it on ... More
My issue is more with the fact that the bags may not provide total discretion. I had another store ship to me in this same type of bag (not a sex shop), and it did arrive with a hole in it, so... yeah, that's a big concern for me.

Sure, EF can replace a broken product, but can EF give me back my privacy and discretion if the bag ends up tearing during the shipping process?
06/18/2013
No-nita No-nita
Quote:
Originally posted by SMichelle
My issue is more with the fact that the bags may not provide total discretion. I had another store ship to me in this same type of bag (not a sex shop), and it did arrive with a hole in it, so... yeah, that's a big concern for me.

Sure, ... More
This is an important point to consider. Especially for people who live with family members or roommates, or those living in apartments and condominiums, where all of the mail can potentially be seen by other people.
06/18/2013
No-nita No-nita
Quote:
Originally posted by VeganChick (is Gone)
I'm concerned that we have all been speaking out against the bags and yet they have now become part of EF's Privacy Policy. Obviously our concerns have not been taken seriously. Maybe we are being listened to, but that doesn't do any good ... More
(Apologies for the double post)

I have not yet received any damaged items, but I am waiting on two packages right now and was contemplating placing a third order soon, as well. Now I find myself very worried.

I agree with the OP that brainstorming for solutions to this problem would be a great use of our time, but I think that complaints are perfectly valid as well. Productive? No, but EF's customers are not working for EF, they are purchasing from them, and they are trusting EF to pack and ship their items properly. It is not an EF customer's job to fix a mistake that EF made, that is EF's responsibility.

If the community has said several times over that they want the option to pick boxed shipping, and this suggestion was met with changing the privacy policy to include bubble mailers, that does not sit well with me. I understand the need to cut unnecessary costs, and I wouldn't mind paying an extra $2 to ensure my stuff comes in a box, but I must agree with VeganChick in her concerns here.
06/18/2013
VeganChick (is Gone) VeganChick (is Gone)
Quote:
Originally posted by No-nita
(Apologies for the double post)

I have not yet received any damaged items, but I am waiting on two packages right now and was contemplating placing a third order soon, as well. Now I find myself very worried.

I agree with the OP that ... More
"If the community has said several times over that they want the option to pick boxed shipping, and this suggestion was met with changing the privacy policy to include bubble mailers, that does not sit well with me."

I agree with this 100%. I can only assume that this means EF does not care if the community is unhappy (for very valid reasons), and that they care more about cutting costs than protecting our privacy and delivering intact and undamaged merchandise.
06/18/2013
dancingduo dancingduo
If you are posting regarding the latest point changes...please head over here so we keep it in one thread.

Thanks!

link
06/21/2013
Aishiteru Aishiteru
Quote:
Originally posted by laflauta
I like the idea of boxes instead of free gifts. I've placed quite a few orders, yet I've NEVER remembered to include the free gift. I don't want my packaging to be damaged in transit because I'll usually keep it for storage.
I'd like a box as an option for the free gift. Although getting rid of the regular free gifts wouldn't bother me. I've got things in envelopes, even from overseas that come in perfect condition. My main issue is privacy. I still live relatives that are sometimes mosey. I actually hesitated too long before this change because I didn't like the thought of that. I wouldn't mind lingerie shipped in envelopes.
06/21/2013
Total posts: 21
Unique posters: 18