#EdenUpdate - Best Practices: Basic Community Standards

Forum Moderator Forum Moderator
Best Practices: Basic Community Standards

For those of you who are new to the community, it's normal that you might feel a little overwhelmed by all the activity going on and all of the features on the forum. You might not really know where you should start, or how you should begin conducting yourself. This document is designed to help you get started.
04/04/2012
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Forum Moderator Forum Moderator
Expectations of Conduct:

The first very thing you are going to want to do is read through the Expectations of Conduct. The EoC can be found at the top of the forum. Everyone should read this and become familiar with it. This goes over the rules of the community and what happens if they are violated. If you read through the EoC and have any questions, please email the forum moderator at: moderator@edenfantasys.com


04/04/2012
Forum Moderator Forum Moderator
Search:

Before you go creating a forum thread asking the community a question, you should do a quick search. But chances are, that someone before you may have asked the same question. If you find a past thread addressing your question, you might get a number of immediate answers based on all the posts that other contributors left on this thread.

* It does not matter if you use the Standard Search Box at the top of the page or the Advanced Search Box in the forum; both are useful tools.


04/04/2012
Forum Moderator Forum Moderator
Discussion Topics:

Take a moment to think before you decide on your Discussion Topic. Obviously you want to get the communities attention, and to have people comment on your discussion. Because it is easy to think a post is spam due to blatant misspellings, incomplete titles, bad grammar, or text speak as the title your thread may be passed over when you had a legitimate topic of conversation for the group.

Most discussions start with a question; it is important you be clear in what you are asking everyone.

If you create a discussion titled "Anal", you are not really asking the community anything. It just seems like you are making a random statement. If you create a discussion titled Anal Sex - Newbie seeks advice, everyone understands what you are asking now and will also know if they have anything to offer you in the way of advice. Others may see the thread and be curious about this topic themselves. Either way, you are clearly communicating with the community; establishing a presence in the community in hopes that people will want to participate in future discussions with you.


04/04/2012
Forum Moderator Forum Moderator
Discussion Posts:

Just as the title of your discussion is important, the content of your post is also very important.

Some people create polls to let the community help them make decisions given a set of criteria they have to work with. Some people share personal experiences from their lives that they are working through (big and small) and need advice to clarify things.

No matter what you decide to ask, think of how people communicate. The clearer a picture you paint for them, the more they will be able to add their own insights.

If you are more open and honest with your questions, you will give people a chance to get to know you, and by getting to you - you will have better discussions with them.



04/04/2012
js250 js250
THANK YOU!!! Love this....it should help quite a bit!
04/04/2012
Beck Beck
Quote:
Originally posted by js250
THANK YOU!!! Love this....it should help quite a bit!
I like this too!
04/04/2012
lilly555 lilly555
Quote:
Originally posted by Forum Moderator
Expectations of Conduct:The first very thing you are going to want to do is read through the Expectations of Conduct. The EoC can be found at the top of the forum. Everyone should read this and become familiar with it. This goes over the rules of the ... More
I don't know if anyone mentioned this in the new EoC thread but would it be possible to make sure everyone reads the EoC? I mean there's a chance people won't look for it even if its right in front of them or check the threads referencing it. I don't want to sound pushy of anything but maybe when they make an account part of the process could be to go over the EoC? I know this doesn't mean they will for sure but at least so it's confirmed that at one point, it was right in front of peope. Just a suggestion
04/04/2012
lilly555 lilly555
Quote:
Originally posted by Forum Moderator
Discussion Topics:Take a moment to think before you decide on your Discussion Topic. Obviously you want to get the communities attention, and to have people comment on your discussion. Because it is easy to think a post is spam due to blatant ... More
This will be helpful, also I know that sometimes titles can be confusing which is why they get passed over.
04/04/2012
lilly555 lilly555
Quote:
Originally posted by Forum Moderator
Search:Before you go creating a forum thread asking the community a question, you should do a quick search. But chances are, that someone before you may have asked the same question. If you find a past thread addressing your question, you might get a ... More
This is good for those who do not know about the search features. But the search itself should be fixed up a bit. Take the part below about building confusing thread titles. What if my question was asked before but the context was all off and it doesn't come up in a search? I've had difficulties in the past with this feature and had to remember who started the thread in order to find it because it wouldn't come up by the subject/keywords.
04/04/2012
lilly555 lilly555
Quote:
Originally posted by Forum Moderator
Discussion Posts:Just as the title of your discussion is important, the content of your post is also very important.Some people create polls to let the community help them make decisions given a set of criteria they have to work with. Some people ... More
This will also be good for someone who is new to the community to know. I don't post as much as I lurk but I do enjoy reading the more detailed posts and I'm more likely to reply to them.
04/04/2012
lilly555 lilly555
Sorry if this came off spam like
04/04/2012
Antipova Antipova
Hooray for focus on clear titles!
04/04/2012
wrmbreze wrmbreze
This will help a lot, I think.
04/04/2012
indiglo indiglo
I am bookmarking this thread. Thanks so much for all the clarifications and explanations as of late!
04/04/2012
aliceinthehole aliceinthehole
marvelous - thanks so much for clarifying this all in writing!
04/05/2012
Kindred Kindred
I'm going to sound like a broken record from the other thread, but this won't completely address the problems the forum is currently facing. First, as others have already mentioned, we have to ensure that people know this information is available. The best resource is useless if people don't know it's available, and informing people afterwards is self-defeating.

Second, this only addresses contributors that innocently are unaware of how to create an appropriate and useful post. The problem is that there are contributors that post for points, regardless of whether or not it is well written and clear. These contributors will continue to generate poorly written posts because their goal is simply to garner points. They don't really care how well it's written or if it's been discussed 100 times already in other threads. So again I ask, how are we going to address this segment of the community when there is currently no incentive for them to follow the rules, and all the incentive in the world to break them?
04/05/2012
js250 js250
Wouldn't it be great if we could have a short version of this tutorial--but interactive with the major rules prevalent prior to the action. This would be mandatory for all new members on their first sign in to the forum. (We would have to maybe repeat our log in to access the forum, but that is actually pretty common on many sites that have their own forum.)

For example. have them search for a word or phrase to see if it has discussed.

Or maybe show it as a flash player clip to newbies as they sign up. If they have to interact a bit, you KNOW they had to take in a small bit at the least.
04/05/2012
Ansley Ansley
Quote:
Originally posted by Kindred
I'm going to sound like a broken record from the other thread, but this won't completely address the problems the forum is currently facing. First, as others have already mentioned, we have to ensure that people know this information is ... More
Ok, we hear what you are saying loud and clear. We are discussing all of your ideas and brainstorming a few of our own. Please stay tuned.
04/05/2012
Kindred Kindred
Quote:
Originally posted by Ansley
Ok, we hear what you are saying loud and clear. We are discussing all of your ideas and brainstorming a few of our own. Please stay tuned.
I know you guys are working hard to come up with solutions. I'm just trying to point out where I see problems in the hopes that it may spark an idea in someone. The only solution I have is to remove points, but my understanding is that is not an option. Barring that, how can we give incentive for people to follow these guidelines and not simply post, post, post?

Other contributors have expressed similar concerns. However, if we are in the minority and most people feel the forums are fine, I will discontinue my efforts because I seem to be one of only a few voicing my concerns. I would rather EF not waste time and resources if a problem doesn't exist for the majority of contributors.
04/05/2012
Ansley Ansley
Quote:
Originally posted by Kindred
I know you guys are working hard to come up with solutions. I'm just trying to point out where I see problems in the hopes that it may spark an idea in someone. The only solution I have is to remove points, but my understanding is that is not ... More
The best thing that you all can do is particiapte in community planning, subimit ideas and suggstions, and report suspicious behavior to us.
04/05/2012
lilly555 lilly555
Quote:
Originally posted by js250
Wouldn't it be great if we could have a short version of this tutorial--but interactive with the major rules prevalent prior to the action. This would be mandatory for all new members on their first sign in to the forum. (We would have to maybe ... More
This is great! I don't know if this addresses the issue in the case of those that know and choose to post for points. But for the newcomers who don't know how to use the forum I think this would be a great help.
04/05/2012
lilly555 lilly555
Quote:
Originally posted by Kindred
I know you guys are working hard to come up with solutions. I'm just trying to point out where I see problems in the hopes that it may spark an idea in someone. The only solution I have is to remove points, but my understanding is that is not ... More
I'm sure you're not alone in your feelings. As I am sure the majority of folks on the forum probably don't know what's being talked about. I mean I have no idea how many people are on here any given day but I don't think all of them are aware of the problem. Maybe that's just me.
You have a lot of good ideas and valid concerns! Maybe it's not my place to say it but I appreciate that you're looking out for the well being of this community and I'm sure others are too. We just have to trust that in the coming days or weeks (?) these ideas will be taken into consideration and hopefully implemented.
04/05/2012
Gary Gary
Quote:
Originally posted by lilly555
This will also be good for someone who is new to the community to know. I don't post as much as I lurk but I do enjoy reading the more detailed posts and I'm more likely to reply to them.
The plan is post a number of these 'resource' style posts, so that we can refer people to them as needed. We will specifically be referring people who appear to be posting spammy posts in the hope of teaching them how to be more affective.
04/05/2012
Gary Gary
Quote:
Originally posted by Kindred
I'm going to sound like a broken record from the other thread, but this won't completely address the problems the forum is currently facing. First, as others have already mentioned, we have to ensure that people know this information is ... More
People who are innocently posting that way, will hopefully become more affective. The rest will stay on our radar, be investigated, and then handled accordingly.

We the staff, mod, and admin, will specifically be using this as a resource tool, referring people to this as the first step when there is questionable activity.

There is no single solution to solve all problems, this is one step.
04/05/2012
Gary Gary
Quote:
Originally posted by js250
Wouldn't it be great if we could have a short version of this tutorial--but interactive with the major rules prevalent prior to the action. This would be mandatory for all new members on their first sign in to the forum. (We would have to maybe ... More
Great thinking... this is totally inline with a 'down-the-road' project I hope to get to where we sort of create a 'map' for new users to guide them through the programs and features. Ultimately what would be great is if one day we had a system the tracked your level of account completion, and suggested the next logical steps for you.
04/05/2012
Rossie Rossie
Quote:
Originally posted by Kindred
I'm going to sound like a broken record from the other thread, but this won't completely address the problems the forum is currently facing. First, as others have already mentioned, we have to ensure that people know this information is ... More
I'm not sure if others have noticed it or not, seems like there are far fewer spammy posts since this thread was up; I think most people are paying attention to it.
04/05/2012
Gary Gary
Quote:
Originally posted by Kindred
I know you guys are working hard to come up with solutions. I'm just trying to point out where I see problems in the hopes that it may spark an idea in someone. The only solution I have is to remove points, but my understanding is that is not ... More
I think overall, most people like the points. Our hope with the points was to make all the activities you were already engaging in a little more fun, but also to show our appreciation for your support. It is a shame, but you know the saying about rotten apples. Yes there is abuse. However, I think there is lot more activity that looks like abuse once you begin to put everything under the microscope.

A great example: On every product page there is an option for your to start a forum discussion. This is a great feature because it directly puts customers in contact with a community of experts, who generally know the answers to almost anything product related. Now the reality is, that some customers have never been on the forum, and know little to nothing about our community. So they test out the feature and create a poorly titled thread, asking a simple product question, that is answered in the 50 product reviews on the same page.

So is this spam? Is this person guilty of abuse? Is it a bad decision for EF to allow customers to interact with the community? Is the community too intolerant? I guess it all depends on who you are asking. I do feel like the points get abused, but I am starting to feel like the intolerance of anything less than a certain standard is automatically dismissed and labeled as spam.
04/05/2012
Kindred Kindred
I'm not sure if this is the best place to post this, but as I said previously, it's great having all of these threads as resources for contributors. The problem is if people don't know they exist, they are not very useful as a resource. Every day I continue to see the same questions being asked that are answered in one of these threads. I'm not at all implying that this is spam. I believe many of these innocent and simply do not know that the information is already out there. How can we get contributors to know about these resources before they have a question/problem? There has to be a way to make all of these resources better know. Having to direct people after the fact defeats the purpose of having these resources.

Also, I like the fact that EF listened and instituted sticky threads. However, I think it's gone overboard. There are too many threads highlighted under events, announcements and featured discussions. Sticky threads should really only highlight the most important threads that everyone should read. Alternatively, the permanent sticky threads needs to somehow stand out more from the temporary ones.
04/08/2012
ToyTimeTim ToyTimeTim
Nice! I love the all improvements and this thread should help out a bunch.
04/08/2012
Total posts: 80
Unique posters: 49