The Trouble with Barnes & Noble

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The Trouble with Barnes & Noble

Rod Ronald Rod Ronald
I recently went to my local Barnes & Noble. I haven't been in awhile so I was unaware of the changes they had made. In the center now lives a huge ebook, and ereader section. It reminds me of a Apple store. Anyways, I was looking for "Cloud Atlas" and could not find it anywhere, so I went hunting for an employee to help me. Now keep in mind this place was freakin' packed to the rafters with people, I could not find a single employee...ANYWHERE!!! ! So I decided to ask one of the many (Seven at least) employees that were standing around in the Ebook display room. None of them would help me. One even said he couldn't help because it wasn't his job. No BS! So needless to say I was pissed. I finnaly found a customer service rep who found the book for me in seconds and just threw it at me. So I lost it and chucked it back at him and walked out!
The point of this rant is I can not believe how much goes into peddling ebooks and ereaders at a B&N when there roots are in actual books. This whole "I don't care what you need...would you like a Kindle?" shit really pisses me off.
Has anyone else noticed the decline in love for an actual book even at there local book store? Is this why the paper version of books is dying, because of a holes?
If you had a similar experience I would love to hear it.
10/06/2012
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- Kira - - Kira -
I read on my iPad, but that's ridiculous. I've been to B&N a few times for books I can't get on my iPad and they always seem less than helpful. That is, when you can find one of the employees. *eye roll*
10/06/2012
Rod Ronald Rod Ronald
Quote:
Originally posted by - Kira -
I read on my iPad, but that's ridiculous. I've been to B&N a few times for books I can't get on my iPad and they always seem less than helpful. That is, when you can find one of the employees. *eye roll*
It's insane. I seriously think you could just walk in, grab a stack of books, and walk out! If someone sees ya they'll probably just shrug there shoulders and say "Ohhhh well!"
I'm going to try that actually. Wish me luck!
10/06/2012
- Kira - - Kira -
Quote:
Originally posted by Rod Ronald
It's insane. I seriously think you could just walk in, grab a stack of books, and walk out! If someone sees ya they'll probably just shrug there shoulders and say "Ohhhh well!"
I'm going to try that actually. Wish me luck!
LOL. It's like that at Wal-Mart. I doubt they'll see you if you try. Not that I'm condoning book theft. lol
10/06/2012
married with children married with children
no one knows how to preform customer service any more. They forget about the costumer, and how they are they reason that the business is even open and making money. I dont shop at Barnes and noble, have had nothing but problems with them, which you should have the best experience ever for the price they charge. I shop at powells books, its a local book store and its huge. You can find just about any used book there. They also have a website that ships worldwide. They have had nothing but the best customer service every time I have visited.
10/06/2012
Rod Ronald Rod Ronald
Quote:
Originally posted by married with children
no one knows how to preform customer service any more. They forget about the costumer, and how they are they reason that the business is even open and making money. I dont shop at Barnes and noble, have had nothing but problems with them, which you ...
We need one here badly! Even the local library is shit. Run by kids who could care less. It's like a form of community service here or something!
10/07/2012
Rod Ronald Rod Ronald
Quote:
Originally posted by - Kira -
LOL. It's like that at Wal-Mart. I doubt they'll see you if you try. Not that I'm condoning book theft. lol
I'm going to tape it as well and send it in to there head office. They shoud get a kick out of it.
10/07/2012
gsfanatic gsfanatic
Think that's just a shitty store. The one by me has a nook counter, but they're willing to help with other stuff, or pull over an employee.
10/08/2012
Rod Ronald Rod Ronald
Quote:
Originally posted by gsfanatic
Think that's just a shitty store. The one by me has a nook counter, but they're willing to help with other stuff, or pull over an employee.
I would love it if the Nook people would help. Seeing how theres dozens of them and only one B&N employee
10/08/2012
Total posts: 9
Unique posters: 4