We had a discussion last night about employees and if it is fair to judge a business by the actions, amount of professionalism or attitude of an employee(s). She felt it was unfair and that a business cannot be held responsible for the actions of another individual. I told her I feel that a business IS fully responsible for the actions of who they hire, and the employee is the face of the business. There are company policies that are put into effect governing the actions of a person hired or working for the business while they are on duty. These are put into place for a reason, because the person representing the company to a client is directly responsible for the goodwill or negativity that client feels towards the business.
We agreed to ask the opinions of others--and see how they feel about the issue. Help us out, please, this is an important issue to both of us.