I prefer the small local banks - I had a wonderful one up in Montana, and I briefly had one here in Florida before it got eaten alive by a Big Bank. The Big Bank was so awful that about 2/3's of the smaller bank's patrons closed their accounts. Nobody could afford the crazy fees the Big Bank was charging us with. Besides, they made all the employees they kept to clear their desks of their personal items, so the lobby and offices look abandoned instead of being worked in by real people. My boyfriend used to work at the headquarters of a Big Bank, and he was horrified of everything that went on. He uses credit unions now.
Big Banks are the suxxors.
Since I've been unemployed for a few years, I haven't had any accounts. Any official payments (car, storage) I've had to make are by money order. I'm currently researching my options. There are a few state-wide banks that are still around, so I might check into both them and credit unions when I start working again. I miss shopping online.