Toys'R'Us had these Huggies Santa Christmas diapers on sale. I live out of town, and so I ordered them online so that they didn't run out before I could get into town. I ordered 2 packs of them, and did in store pickup. Two days later, I drove 30 miles to toys r us to get them. I went up to the counter (my husband and the kids were waiting in the car, because I figured it wouldn't take too long) and told the lady I had an order to pick up. She did some stuff on the computer and said it would be right up. 15 minutes later, I asked if it was going to be up soon, and she said 'Let me check' and called someone over her walkie talkie to see if they had gotten the pull order. They said no, and that they would have it up in a few minutes. SO I waited. 15 minutes after that, I asked her again, and she called again, and someone came up and said that they didn't have them. I said 'If I do an in store pickup, aren't you supposed to hold them for me?' He said yes. I said 'Well.... do you have any in stock at all?' He said no. I asked him if any of the other stores in town had them, and he said no. I asked to speak to a manager, and he said they were all busy. I said 'So, I paid for them online, drove 30 miles here, just to find out that you sold my order to someone else, and I can't even talk to a manager to resolve this?' And he said 'Sorry... I can refund your money if you want to just do that.' And that was it....
I was SO pissed! And I called their customer service number, and all they said was 'Okay, I'll pass this on to the right people, and someone will get back to you in 7-14 business days.'
Have you ever had an experience like this? What did you do?
I was SO pissed! And I called their customer service number, and all they said was 'Okay, I'll pass this on to the right people, and someone will get back to you in 7-14 business days.'
Have you ever had an experience like this? What did you do?
