#AskEden - "Video is not published."

ellieprobable ellieprobable
Is anyone else getting this when you upload a video? It has happened to be several times in the last few days and I have to try over and over again. I fill out the first page normally, upload the video, the progress bar takes its time, I do the associations page. Then, when it gets to my media library it shows the most recent video without a thumbnail and "Video is not published" below the title. I've left it like this and waited a few hours and it stays this way. I just had it happen two times in a row and don't know what to do. I'm curious to see if anyone else has encountered this.
08/29/2012
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Ryuson Ryuson
Last night I had some issues with it loading fully, but it wouldn't let me hit the 'submit' button. There are a LOT of glitches going on right now with the review program, which is a GOOD sign because it usually means that they're fixing things and improving the site, but it is a bit annoying.

If you've cleared your cookies, tried a few times, and it's been going on for more than 24 hours I'd submit a support ticket about it. They'll be able to give you a better idea about what's going on.
08/29/2012
Beck Beck
Quote:
Originally posted by Ryuson
Last night I had some issues with it loading fully, but it wouldn't let me hit the 'submit' button. There are a LOT of glitches going on right now with the review program, which is a GOOD sign because it usually means that they're ... More
Ryuson is right if you clear your cache and find that it still doesn't work then you need to contact someone. I would recommend emailing Carrie Ann or Jr. I believe it's both of them who you get into contact with about videos.
08/29/2012
ellieprobable ellieprobable
I did manage to push it through eventually. Next time it happens, I'll be sure to submit a ticket. Thanks!
08/30/2012
AskEden AskEden
Submitting a ticket is always a good idea; but, for faster results, email Carrie Ann or JR.

On a related note: Don't forget to check out the Upload guide for video reviews.

Thanks!

#AskEden
08/30/2012
Total posts: 5
Unique posters: 4