Bad reviews

indiechick indiechick
I try to read 5-10 reviews each time I log on. If I am interested in reviewing a product I will go see what the current reviews look like to see if I could improve on what we already have (trying to make the site better) Instead of having hundreds of review on something like the ELLA I like being either the first to review a product or the first to review it well.

Anyways. Today I stumbled on one of the worst reviews I have seen in a long time. It was in extended format, but had maybe 2 sentences per section, and false information. Additionally it had been poorly edited, basically not edited at all. How you do you respond in situations like that? Should I write a PM to the reviewer and explain what an extended review should look like? Should I send a useless support ticket in flagging the editor for not doing their job? I want EF to get better but shitty quality reviews and an editor who doesn't give a damn brings down all of the hard work the rest of us do daily.
May 17, 9:45 am
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Quote:
Originally posted by indiechick
I try to read 5-10 reviews each time I log on. If I am interested in reviewing a product I will go see what the current reviews look like to see if I could improve on what we already have (trying to make the site better) Instead of having hundreds of ... More
I would send the editor a PM as soon as possible and let them know they missed those errors, so they can fix them if they are still within the 24 hr window from when they published the review. Other than that, I would definitely rate the editor as having done a 'poor' job, then I would send a message or email to Ilya informing him of the situation and include the link. (I would like it if you told me, too, about who is not doing their job because I am somewhat the de facto editing maven. I will send my own message to Ilya about the situation. Plus, I likely know about this person already and if they have already been removed from editing, so I could fill you in on it, or add this info to my "file" of evidence to have them removed. In fact, I know an awful lot about what's been going on for the last 11 months as far as editing is concerned )

I hope people keep in mind that we HAVE to publish reviews, even if they are short and not up to snuff. We editors are not mentors and we have clear guidelines about what we are supposed to do (if we choose to do more, that is different, but most don't contact the reviewer to help them improve their review). However, we are never to publish reviews that are plagiarized or have false info, such as indiechick mentions in the review she is talking about!

As for contacting the reviewer, in the past we (*ahem* read I and some others) were scolded for commenting on reviews and suggesting to reviewers ways to help them to do a better job and also for calling them out on a sloppy, crap review. We were told to contact the member privately, so you certainly can do that. However, we had to worry about being punished for not being welcoming blah, blah, blah. Well, times have changed and if you (indiechick) want to contact the reviewer directly, I don't see why you couldn't or shouldn't. Keep in mind they may not know better, but I have a feeling you already checked them out and saw if they were new or not. If not a newbie, then it is likely they knew exactly what they were doing by making the least amount of effort necessary to get points for the review. People may not be able to do much with points now, but some don't know that yet and others want to try to get advanced to try and get free items to review *sigh*.

On a similar topic, I also report absolute crap reviews done for free assignments. I recommend they not get any more free assignments because they obviously are not bothering to fulfill their end of the bargain and it's not fair -- especially when others are doing excellent jobs on assigned reviews and more people should get the chance to do it correctly, not the proven slackers!
May 18, 12:50 am
indiechick indiechick
I am editing more and more really bad reviews. Reviews with false information, reviews that have been plagerized, reviews that are obviously not reviewing the product that they are supposed to be. If anyone bothers to actually read this, the mentor program needs to come back and it needs to be a REQUIREMENT for advanced reviewer status to weed out some of the crap that is coming through and going on on EF. If Fred or Ilya ever have any intention of making EF a well regarded company in the eyes of the people on the ground here in the community we need to have standards. Right now we do not, but I believe that a mentoring program would help raise standards for reviewers and get rid of the liars and cheats so that strong writers can grow and build a better programs for the future.
May 20, 9:57 pm
indiechick indiechick
When I happen upon bad reviews, or reviews that aren't reviews just experiences (as I've had happen a few times lately) no info about the toy, no size, not materials, no vrooms or bees, no actual information other than that it was "over the moon amazing" is it okay that I let them know that, that really isn't what we mean when we say review and that if they want good ratings that there are certain things (see above) that they should include in their "review" or am I over stepping? Because I hate reading crap about a toy I'd actually like to know something about
Jun 4, 11:07 pm
charmedtomeetyou charmedtomeetyou
Quote:
Originally posted by indiechick
When I happen upon bad reviews, or reviews that aren't reviews just experiences (as I've had happen a few times lately) no info about the toy, no size, not materials, no vrooms or bees, no actual information other than that it was "over ... More
Technically, you are supposed to correct grammar, see that the review is original and doesn't contain incorrect information. Anything more than that is the realm of the Mentor Program. It's still active and I get new students all the time, so feel free to refer people over to the program. True, it's not the same as before, but if they want to improve, it's there. If they don't want to improve, there's not a whole lot you can do. There will always be reviews that just say "oo, oo, I love it"....

You can message them to suggest they check out the MP...or comment on the review that they might check it out.....but I'd avoid not publishing because you think it's not a thorough review, you know?

Also, it helps to think that those people who are new to Eden don't know what sort of reviews the community is looking for. On lots of other sites, reviews that are as simple as "this was so awesome" are commonplace. I try to give people the benefit of the doubt.
Jun 4, 11:37 pm
indiechick indiechick
Quote:
Originally posted by charmedtomeetyou
Technically, you are supposed to correct grammar, see that the review is original and doesn't contain incorrect information. Anything more than that is the realm of the Mentor Program. It's still active and I get new students all the time, so ... More
I wont publish a plagiarized review. and I wont feel bad about it, I wont publish it if it takes over 1 hour to edit it. I'll send it back and have them re-write it
Jun 8, 8:57 pm
charmedtomeetyou charmedtomeetyou
Quote:
Originally posted by indiechick
I wont publish a plagiarized review. and I wont feel bad about it, I wont publish it if it takes over 1 hour to edit it. I'll send it back and have them re-write it
I didn't suggest that you publish a plagiarized review. I specifically said to check that it's original content.
Jun 9, 3:51 pm
Total posts: 7
Unique posters: 3