Seeking Mentors' Opinions

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Seeking Mentors' Opinions

Alan & Michele Alan & Michele
To all of you Mentors out there, this is a "what would you do?" question.

We accepted a student recently who immediately submitted 2 reviews that had very little product info in them. We started editing the first one, and I sent back a long list of things that should be added. The student made some very good edits. Alan intercepted the review after its second submission and suggested 2 more changes, and the student communicated back that they were working on it.

That was 4 days ago, and in the meantime the student has published 2 reviews on completely different products, bypassing the Mentor program all together. In other words, we never saw them until they were already published. Comments on those reviews are pointing out the lack of product info in them, and one person even suggested that the student join the Mentor program for help. Did you catch that? The Student was told to sign up for a Mentor class. That makes us look pretty bad since we ARE listed as the mentors in the student's profile, but we don't know what the best course of action would be at this point. Alan did send a message asking if they were no longer interested in working with us, but we got no reply.

So, Mentors, what would you do? Cancel class, or wait to see if they take their Commentors' advice and return to class?
03/24/2011
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Kindred Kindred
I wouldn't worry about the situation reflecting badly on you. Although you are listed as the mentor, those reviews that were published without your knowledge won't list you as having edited it as it normally would for the mentor.

As for the student, I would probably give them a few days to respond (a week), and if I still didn't hear back, I would cancel the class. I would also cancel the class if I found out they went up for a vote.
03/24/2011
Jobthingy Jobthingy
Kindred said it all
03/24/2011
P'Gell P'Gell
Quote:
Originally posted by Alan & Michele
To all of you Mentors out there, this is a "what would you do?" question.

We accepted a student recently who immediately submitted 2 reviews that had very little product info in them. We started editing the first one, and I sent back ...
I often suggest people take the Mentor Program, if they are new and the review is lacking. But as I am on the review page when I post this stuff, I don't check to see if they usually are already IN the program. (Maybe I should.)

I may have been the person who suggested it, (I don't know for sure, I suggested several people enroll this week, as there were a few less than adequate reviews) and it wasn't an indictment of any mentors. Just the way the review was written (and they obviously didn't get your input before posting the review.)

Maybe there should be some rule about NOT being able to post reviews without the mentor being contacted once one is enrolled. There are a lot of new people and some seem like they've never even read any other reviews to see how it's done and what is expected.

I don't think it reflects badly on you. The reviewer wasn't doing his or her job, not you guys.
03/24/2011
Alan & Michele Alan & Michele
Ok, we'll just wait awhile and see what happens then. Thanks, you guys
03/24/2011
Mr. E Mr. E
Quote:
Originally posted by Alan & Michele
To all of you Mentors out there, this is a "what would you do?" question.

We accepted a student recently who immediately submitted 2 reviews that had very little product info in them. We started editing the first one, and I sent back ...
How are they bypassing the mentor and submitting reviews on their own. When I was in the mentor program, all reviews had to be submitted to my brilliant mentors.( Alan & Michelle)

Has something changed? This is strange.
03/24/2011
BBW Talks Toys BBW Talks Toys
Quote:
Originally posted by Mr. E
How are they bypassing the mentor and submitting reviews on their own. When I was in the mentor program, all reviews had to be submitted to my brilliant mentors.( Alan & Michelle)

Has something changed? This is strange.
A student can submit to the admin or submit to the mentor.

However, is it possible (I don't know what time frame you're working with) that these reviews were submitted BEFORE joining your class and are only now getting published?

Just a thought. I've had my share of "less-than-enthusiasti c" and "non-communicative" students, so I wish I had better advice.
03/24/2011
Vaccinium Vaccinium
I'm thinking I was the one who suggested that this particular reviewer check out the mentoring program. Honestly, I never even saw whether the reviewer in question even had a mentor. Believe me, absolutely no disrespect was intended.
03/24/2011
Alan & Michele Alan & Michele
@Mr. E--- they have more than one button now, so we have to be careful to remind our newest students to click the Submit to Mentor one.

@BBW Talks Toys--- I'll give the benefit of the doubt and say it's possible. The student has finally replied and said that they were submitted by a relative before class and, that they didn't contact us due to Internet issues.

@Vaccinum--- I didn't go back and check, but if it *was* you then you were totally right to give the suggestion. When Alan & I saw it we didn't take it as any disrespect at all, but when we saw that combined with all of the questions that other readers had posted between the 2 reviews, we worried a little. We thought that if someone clicked to see that we were the listed Mentors, they would think we weren't doing our jobs.

Anywhoo, we're hoping that it's sorted out now, but I do appreciate all of your feedback
03/25/2011
Total posts: 9
Unique posters: 7