When I look at your profile, I see that you're already a student with Laur3n. She should be sending you messages about your "class" which is basically writing reviews and submitting them to her and then editing them, etc. as she helps you with the reviews.
Have you checked your personal messages for anything from her? I don't know when you signed up under her.
You can find your messages here.
Support tickets are what you send in when you want to see if a product will be coming back into stock or you have a problem with an order.
You can find out more about the review program here
with a whole list of articles you can read on the guidelines, etc.