I submitted a ticket on the 15th of the month that has yet to be resolved. I have sent 3 additional messages with no reply. Does it really take 9 days to get help for the review program?
Ticket Takes 9 Days To Get Help For?
I've submitted tickets and gotten replies within 18 hours just about every time, so my guess is that something happened where this got overlooked or filed incorrectly.
JR already said he'd check into it, but I wanted to post so you didn't get the wrong idea about customer service at EF--I've never had anything but great responses/great response time so please don't think this is the norm.
JR already said he'd check into it, but I wanted to post so you didn't get the wrong idea about customer service at EF--I've never had anything but great responses/great response time so please don't think this is the norm.
08/24/2010
Total posts:
4
Unique posters: 3
Unique posters: 3