Trouble uploading videos?

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Trouble uploading videos?

LoveYouLikeThat LoveYouLikeThat
Anyone else having this issue this evening? I keep getting a "unexpected server response, please try once again" message every time and I'm not sure what to do. Thanks!
05/29/2012
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Kindred Kindred
Quote:
Originally posted by LoveYouLikeThat
Anyone else having this issue this evening? I keep getting a "unexpected server response, please try once again" message every time and I'm not sure what to do. Thanks!
I have not tried to upload a video tonight, but if the problem persists, I would submit a support ticket and/or email Carrie Ann.
05/29/2012
LoveYouLikeThat LoveYouLikeThat
I just got it working for me Thanks tho~! My first video uploading is being done now
05/30/2012
Carrie Ann Carrie Ann
Best bet is to always:

1. Check file format and size to be sure they're acceptable types and sizes
2. Clear your cache
3. Try a different browser
4. Wait a day and try again -- sometimes we're doing updates or the server is just slow and it's less aggravating to give it a rest and try another time
5. If those things don't work, email me (carrieann@edenfantasy s.com) with an explanation of the problem and the steps you've taken to try to correct it. Always try to give the most info that you can -- ie. file size, type, browser, etc -- and always email! My private messages go to my personal/reviewer account email, not my work email.

Thanks! And very glad the issue cleared up
05/30/2012
LoveYouLikeThat LoveYouLikeThat
Quote:
Originally posted by Carrie Ann
Best bet is to always:

1. Check file format and size to be sure they're acceptable types and sizes
2. Clear your cache
3. Try a different browser
4. Wait a day and try again -- sometimes we're doing updates or the server is ...
I got your email this morning Carrie, thanks! I'm going to try to convert the file to a .wmv rather than the .avi
06/04/2012
Total posts: 5
Unique posters: 3